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Indigo Complaints. Most Recent Complaints & Suggestions About Products & Services By Consumers from Across India and Abroad

consumer complaints
Complaint ID: 49753 2013-05-07 Consumer Name: Parama Dutta

Hi, I Parama Dutta was traveling by Indigo Airlines on 6th May 2013, Flight 6E-135, Pune-Amhedabad-Kolkata, seat 7D. I was carrying two cabin luggage one a laptop bag another a VIP backpack blue and black in color. I checked these two as cabin ......


 
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Complaint ID: 49716 2013-05-06 Consumer Name: Sunita Maradani

I travelled in Indigo flight 6E 302 from Hyderabad to New Delhi on 06 May 2013 (Pnr- GRHVAN, Seat No 6F). After landing in Delhi, while collecting my baggage at the airport I found my suitcase badly damaged. The handle and the trolly puller were brok......


 
Complaint ID: 48442 2013-04-06 Consumer Name: Linda Abraham

I had booked my husband’s ticket *(YP8QLS) from my credit card for 1st April TVM –DXB & gave him the authorization letter along with the original credit card, inspite of this he was charged again upon check in (what a shame), the money was alread......


 
Complaint ID: 47780 2013-03-21 Consumer Name: Harsh Shah

I had booked an Return International Ticket with Indigo Airways for a journey on May, 16 & back on May, 25 2013. I cancelled my Ticket. As per Instructions on company\'s website and a talk with Company\'s representative I am entitled to refund after ......


 
Complaint ID: 47697 2013-03-19 Consumer Name: Abhijeet Ghosh

Hi I am hoping you will help me in providing a workaround to the problem, the details of which are provided below. My complain is regarding a transaction gone bad .On the 15th of March an amount of RS 11810 has been debited from my ICICI BANK......


 
Complaint ID: 46832 2013-03-01 Consumer Name: DHARMENDRA GUPTA

SAME......


 
Complaint ID: 44686 2013-01-17 Consumer Name: A Srinivas Manoj

Firstly i got a message that you won 5000000 GBP amount through lottery winning of mobile number 9948273221 I repiled to that mail saying i got a message like this.They sended a application form Please fill details and send it back after that they c......


 
Complaint ID: 44506 2013-01-13 Consumer Name: R DINESHKUMAR

Sir i travelled fm GUWAHATI to CHENNAI via KOLKATTA on 12/12/12.i have lost my boarding pass which is required for my ltc claim as i am a govt emloyee guide me what is the procedure to get duplicate boarding pass......


 
Complaint ID: 43737 2012-06-05 Consumer Name: SAMEERENDU GHOSH

IndiGo 6E - 252 Flight Mumbai to Indore PNR MEQVBA 13:20 Tue 08 May 12 My luggage were not sealed by ribbon by the check in counter in Mumbai as it was done in Indore.My Sony digital camera was stolen by the people in charge of shifting. I h......


 
Complaint ID: 42497 2012-05-16 Consumer Name: Subhadeep Das

This is a complain w.r.t. PNR: EFHLLE, Flight: 6E-351 (Hyderabad - Kolkata), Departure: 09:55 AM, May 16, 2012, Passenger Name: Sukanya Basu]. Sukanya arrived at Hyderabad airport 9 O' clock that morning and stood in the Queue for Indigo Airlines Che......


 
Complaint ID: 41106 2012-04-27 Consumer Name: ranjeet

Hi, I had booked a return trip in Indigo Airlin and due to some emergency i had to cancil my ticket but some of family member whose name was there in passenger list wanted to travel one side so i wanted Indigo to do partial cancillation for which ai......


 
Complaint ID: 40374 2012-04-18 Consumer Name: atul kochhar

The flight was to land ON 17 apr at 12 noon and suddenly took off just before touch down ,no reasonable explanation was given why it took off agin and finally landed at about 12 30 pm after executing a circle .pilots explantion of being routine mano......


 
Complaint ID: 40371 2012-04-18 Consumer Name: ATUL KOCHHAR

The flight was to land AT 12 NOOON and suddenly took off just before touch down ,no reasonable explanation was given why it took off agAin and finally landed at about 12 30 pm .pilots expalantion of being routine DRILL was not convincing.on same day......


 
Complaint ID: 40344 2012-04-18 Consumer Name: Sheikh Ajmal

i have lost my sony digital camera at Bhubaneswar Airport on 17th April,2012 at the time of security check. when at check my bag in mumbai airport tehn i found it is lost. at the time of security check i have ask for 4 times to show my ID proof at th......


 
Complaint ID: 39822 2012-04-11 Consumer Name: Shankar Kanjilal

Indigo staffs are not responsive in terms of handling senior citizens.Due to the miss communication of Indigo staff I missed my flight no 6E208 on 11th april 2012 causing financial as well as emotional loss.Please clarify who lookafter this other wis......


 
Complaint ID: 39673 2012-04-10 Consumer Name: Anu Venugopal Nambalikkaran

I booked a to and fro ticket with INDIGO on 26.3.2012, via their website \"GOINDIGO\". It was for travel from TRIVANDRUM to DELHI on 12.4.2012 and retun on 21.4.2012. ( Booking Reference No. FE2BCH) on 10.4.2012 i called their customer care and req......


 
Complaint ID: 39597 2012-04-09 Consumer Name: Pranav Trivid

I had my flight on 17:40 from jaipur to mumbai.I have entered airport at 4:45.there was heavy rush on luggage x ray scanner cpot. It also got shut down for some time. After reaching counter, representative denied to give boarding pass although i had ......


 
Complaint ID: 39282 2012-04-04 Consumer Name: John Desa

I had a booking on Flight: 6E-417 Departure: 11:35 AM, on 5th April. I reached the airport 50mins before departure, however I was able to speak to the check in counter only 40mins before departure, due to the passengers before me. The staff at the ......


 
Complaint ID: 38709 2012-03-29 Consumer Name: Dr K J Choudhury

Shall appreciate if the airline employs flight attendants for flights to Bhubaneswar who can speak Odia language. In flight announcements have been in many languages except Odia in flights to Odisha......


 
Complaint ID: 38560 2012-03-28 Consumer Name: RAM PRAKASH SHUKLA

My daughter was going to travel after 08 months with carrying the relevent documents as per UAE VISA rules from Delhi To Dubai on 1st march 2012.(she has residential visa valid upto 2013) as per UAE VISA rules students can travel in between 06 mo......


 
Complaint ID: 38552 2012-03-28 Consumer Name: RAM PRAKASH SHUKLA

Indigo official did not allow my daughter to travel from Delhi to Dubai arguing that she was not carrying the required documents. My daughter was coming to UAE after 8 months from her last visit. As per the UAE Visa rules, if a student having ......


 
Complaint ID: 38162 2012-03-24 Consumer Name: Bimal Satpathy

Indigo is asking for additional money to allocate a seat for my flight from Mumbai to Bangkok. They are providing this under the veil of Indigo Plus service @ Rs 1500. This service entitles for 2 things = advance allocation of any seat per your pre......


 
Complaint ID: 38133 2012-03-23 Consumer Name: saravanakumar

i cancelled indigo flight ticket in june 2011 through irctc and the pnr is IDJ5BV. when i contact indigo customer care, they told me that the amount refunded to irctc in june 2011. alos i checked with the bank and there is no amount credited to my ac......


 
Complaint ID: 36904 2012-03-08 Consumer Name: pavan kumar shetty

hi my name is pavan i hade cancled one ticket on 30 of dec 2011 in the name of amanram still now i did not get refund amount reg IS ILNFAX daily i am calling to this no 18001803838 still i am not getting responce from indigo my mobile no is 88848......


 
Complaint ID: 36748 2012-03-05 Consumer Name: jayanta dasgupta

Dear Sir, I had a flight ticket from chennai to BBSR on 6.03.2012 at 5.55 A.M Details Pnr No.VBKLED Name:Jayanta Dasgupta I was in counter at right time. I have seen there was only one male staff in one counter and other counters are empty. ......


 
Complaint ID: 36359 2012-02-28 Consumer Name: veerpalsingh

Sir,I (Veerpal singh & Babli singh was boarding the flight no 6E 121 dt 23 feb 2012 having PNR NO-DLTMAR from IGI delhi to bangalore. I reached on counter no-D departure- 09 at 0715hrs to 0800hrs and I got my luggege checked by the lady sitting on t......


 
Complaint ID: 35990 2012-02-22 Consumer Name: Deepak

Dear Sir/ Madam I booked Indigo ticket vide PNR No CBWNBE for travel as follows Mumbai- Delhi on 10th Feb (6E- 186 ) at 1740Hrs, and Delhi- Mumbai on 13th Feb (6E-183) at 640 hrs I however did not recieve the ticket on my mail (despi......


 
Complaint ID: 35986 2012-02-22 Consumer Name: Deepak

Dear Sir/ Madam I booked Indigo ticket vide PNR No CBWNBE for travel as follows Mumbai- Delhi on 10th Feb (6E- 186 ) at 1740Hrs, and Delhi- Mumbai on 13th Feb (6E-183) at 640 hrs I however did not recieve the ticket on my mail (despi......


 
Complaint ID: 35984 2012-02-22 Consumer Name: Deepak

Dear Sir/ Madam I booked Indigo ticket vide PNR No CBWNBE for travel as follows Mumbai- Delhi on 10th Feb (6E- 186 ) at 1740Hrs, and Delhi- Mumbai on 13th Feb (6E-183) at 640 hrs I however did not recieve the ticket on my mail (despi......


 
Complaint ID: 35983 2012-02-22 Consumer Name: Deepak

Dear Sir/ Madam I booked Indigo ticket vide PNR No CBWNBE for travel as follows Mumbai- Delhi on 10th Feb (6E- 186 ) at 1740Hrs, and Delhi- Mumbai on 13th Feb (6E-183) at 640 hrs I however did not recieve the ticket on my mail (despi......


 
Complaint ID: 34752 2012-02-01 Consumer Name: payal gupta

If i m choosing an airline to travel,i hope my luggage should be taken utmost care,or else by pay for such an expensive travel and get our luggage damaged to..my baggage had crocery,which got damaged ,as well my branded shade box and watch box is dam......


 
Complaint ID: 34253 2012-01-26 Consumer Name: sunandan

Dear Sir, I have received a message on my mobile that your Resume has been selected by the company and offer letter is enclosed in the follwing link"www.ifile.it/16dsijt" for downloding the same. When I have downloaded I have seen that offer letter i......


 
Complaint ID: 33888 2012-01-22 Consumer Name: kiran

To whom ever it concerns. I had booked from blr to ixc on 23-jan-2012. I was delayed to get my boarding pass by 5 mins due to sercuity check. The manager of your ground staff Mr paul did not allow us to board the flight for getting delayed for ......


 
Complaint ID: 33788 2012-01-21 Consumer Name: Dr.Manik Saha

Sir/Mam Iam a frequent flier particularly throgh Indiogo flight across the country for a long time.All my family members who are well respected in Agartala,Tripura are admirer of Indigo service .But we are sorry to say that your station manager name......


 
Complaint ID: 33476 2012-01-17 Consumer Name: Anindita Mukherjee

Dear Sir, I\'ve been traveling my indigo for quite some years now. My parents were scheduled to travel from Kolkata (CCU) to Delhi on 17th Jan 2012. I have procured the tickets vide my ICICI debit card to ensure that no copy need to be carried as ......


 
Complaint ID: 32418 2012-01-03 Consumer Name: N S RANA

My uncle Mr. Raj Singh alongwith his two collegues, travelled in Indigo flight no. 6E257 on 01.01.2012 (Seat no. E3), from Delhi to Bhuvneshwar. At Delhi they checked in 4 baggage. But, they got receipt of only 3 baggage. This they realised after rea......


 
Complaint ID: 32257 2012-01-01 Consumer Name: Rosemary

My Mother travelled by Indigo airlines wherein she had a return ticket from BBSR-Delhi-Dubai.On returning from Dubai(6E-22) scheduled on 30th dec 2011 at 22:15 hrs and arrival at Delhi 3:00 hrs on the 31th of Dec the flt was delayed due to atc conge......


 
Complaint ID: 32231 2011-12-31 Consumer Name: Manoj Kurup

My son travelled by 6E285 Del-Maa PNR- DJSGBP on 31 Dec. Baggage not delivered at Chennai. They promised to deliver by 2pm, but kept extending deadline. Now they say that they will not deliver and that the baggage will have to be picked up from the a......


 
Complaint ID: 31902 2011-12-27 Consumer Name: Prabir Kumar Sah

Yesterday I was tryig to book a ticket but amount of rs 2785 already debited from my A/c and ticked was also not booked. Money debited against transaction id ICONN/38113985/2612 on 26th December could you please check and revert Thanks ......


 
Complaint ID: 31275 2011-12-18 Consumer Name: Arun Antony

I have booked a flight ticket in Indigo airline from Kolkatta to Chennai for my sisters family. Flight no 6E 275 Date 18Dec11. They were having three luggage to be boarded. They could not able to find two luggage out of three after reaching Chennai. ......


 
Complaint ID: 31185 2011-12-16 Consumer Name: sweta kapadia

Action required against Baroda-Delhi flight air hostess Gargi and her friends who highly misbehaved with Senior citizens and other passengers on 10th Nov. 11......


 
Complaint ID: 30820 2011-12-12 Consumer Name: SANDHYA NEOGY

Hello, I have traveled by the GoIndigo flight, which departed from Pune, for Kolkata via Ahmedabad, on the 12th of December, 2011. During the Security check of my hand-bags, I have left behind one plastic bag containing a new bed-cover, along with my......


 
Complaint ID: 30738 2011-12-10 Consumer Name: jerome

Indigo has a strange practice, where the flight attendants, stop passengers from using toilets after plane has landed and reached parking bay and doors are opened. so if ur on a connecting flight, they wont let u use the toilets when ur waiting at a......


 
Complaint ID: 30693 2011-12-09 Consumer Name: jerome

Indigo has a strange practice, where the flight attendants, stop passengers from using toilets after plane has landed and reached parking bay and doors are opened. so if ur on a connecting flight, they wont let u use the toilets when ur waiting at a......


 
Complaint ID: 30644 2011-12-09 Consumer Name: UMESH MISHRA

Sir I fail to understand under what sort of normal policy these Airlines have that a customer booking ticket and cancelling the same, why his money is not directly not refunded to his card a/c. The policy developed by them is always for your bene......


 
Complaint ID: 30486 2011-12-07 Consumer Name: Rohit Kumar

Flight was supposed to reach Kolkata by 11:55 but it was delayed by 45 mins which my sister (Rashmi Kumari) missed her next flight. I very well understand that monetary compensation cannot be given as flight was delayed by only 45 mins. I will qua......


 
Complaint ID: 30426 2011-12-06 Consumer Name: Ram Chander Gupta

Dear Sir,
We the following five persons named 1) Mr. Madan Lal 2) Mrs. Krishna Kumari 3) Mrs Radha Rani 4) Mr Ram Chander 4 ( Mrs Satyabhama Gupta travelled back from kathmandu to delhi by indigo flight ( Flight no: 6E-32) on 01.12.11 , PNR no: ......


 
Complaint ID: 30036 2011-11-29 Consumer Name: SUNITA GUPTA

DEAR SIR, THIS IS IN REF. OF THE ABOVE ITERNARY TRAVELLED FROM KOLKATTA MISBEHAVE BY GROUND STAFF LADY THREE LADY TWO NEPALI & ONE BENGALI GIRL HAVING BOYCUT SLIM BODY MISBEHAVED RUDELY MATTER: IN XRAY CHECKING TWO MUCH HARRASEMENT & THIS SLI......


 
Complaint ID: 29736 2011-11-24 Consumer Name: Rajeev Saggar

Dear Sir,

I had booked Indigo Flight for Delhi tO Patna for 15th November,2011. Booking was done through IRCTC account. The same was cancelled through Indigo customer care on 12th November,2011. However, as on date i have not received the......


 
Complaint ID: 29136 2011-11-17 Consumer Name: S. SAHAYA JOSEPHRAJ

Subject :- Non Refund of money of the ticket Chennai to Delhi.< I have cancelled an infant ticket in the Chennai to Delhi for 7th January, 2012. The cancellation was done on 03rd November, 2011 and till date i.e. 17th November, 2011, the amount of R......


 
Complaint ID: 28669 2011-11-10 Consumer Name: SUNIL SHARMA

Action required against Baroda-Delhi flight air hostess Gargi and her friends who highly misbehaved with Senior citizens and other passengers on 10th Nov. 11......


 
Complaint ID: 28612 2011-11-09 Consumer Name: Rajiv S

Dear Partner This email is to express not only dissatisfaction but shame to select Indigo as a mode of travel. The kind of pathetic customer service I have faced today by your airlines enforces me to write you this mail. Enclosed is the flight ticke......


 
Complaint ID: 28489 2011-11-08 Consumer Name: rk goel

i traveled by indigo airlines on 29th oct 2011 from delhi to hyd night flight-when i arrived to hyd i saw my suitcase damaged that time itself i showed it to the concered department they were like take 1000rs and leave the matter but,how could i le......


 
Complaint ID: 28282 2011-11-05 Consumer Name: Sumit Tulsyan

I, Mrs. Divya Shah Tulsyan & my husband Mr. Sumit Tulsyan had taken the Kolkata to Hyderabad flight, Flight no. - 6E 348, on 31st Oct' 2011.We were carrying a two wheeler black coloured American Tourister suitcase which we had luggaged as FRAGILE. Ho......


 
Complaint ID: 28081 2011-11-03 Consumer Name: Rishi Bansal

I have travelled by Indigo flight 6E131 on 2 Nov 2011.I have asked for window seat but ground staff notified me that only middle seats are available.I asked them not to allocate the seat immediate to emergency exit.When I reached inside the flight I ......


 
Complaint ID: 27897 2011-11-01 Consumer Name: SANJAY AGARWAL

I travelled by Indigo flight 6E 242 on 15th October 2011 from Ahmedabad to Kolkata alongwith my family. We had 3 checked in baggages and 4 hand baggages. At Kolkata airport one of the checked in baggage was received very late and it was in open cond......


 
Complaint ID: 27692 2011-10-28 Consumer Name: priyanka singhal

Intentional delay and cancelling my ticket I mailed the details to the customer care of the company of the intentionally done act by their staff at the Delhi Airport and got a very rude revert: From Me: This is to inform that due to the system......


 
Complaint ID: 27640 2011-10-27 Consumer Name: Anushree Arora

This is to bring to your notice that my husband booked a ticket with Indigo airlines on 31st august 2011 (Hyderabad to Kolkata scheduled on 5th Oct.11 and from Kolkata to Hyderabad scheduled on 9th oct 11.) for me and my infant son. On 9th Oct.11 ......


 
Complaint ID: 24924 2011-09-19 Consumer Name: ASHOK AGARWAL

I WAS TRAVELING WITH MY SON WITH FAMILY THROUGH INDIGO AIRLINES FLIGHT NO.6E-155 FOR THE TREATMENT OF MY SON WHO HAS LEUKODYSTROPHY. PLEASE NOTE THAT I WAS TO FLY FOR HIS CHECK UP AS HE WAS OPERATED BEFORE THREE MONTHS & I HAD FIXED UP THE APPOINTME......


 
Complaint ID: 23986 2011-09-09 Consumer Name: Gopan Ravindranath

Hello This is to inform that i had booked a to and fro ticket from Kochi to Hyderabad and return on 10th August from a booking agent Vibgyor Holidays. The given date of travel was on 13th August from Kochi to Hyderabad and the return was dated o......


 



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