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consumer complaints
Complaint ID: 41439 2012-05-01 Posted by: neeraj singh

i had booked a seat 7d whereas i was given 18d on AI 333 on 2nd may 2012 from bangkok.......


 
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Complaint ID: 39960 2012-04-13 Posted by: Sarang Apte

1) Ticket cancelled in end of Sep 2011 Nagpur Mumbai Nagpur and after cancellation charge refund to credit card was to come of Rs 5520, in spite of multiple reminder and sending mail to Air India &visiting there local office, the refund has not come ......


 
Complaint ID: 38235 2012-03-25 Posted by: asif ali abid

We have news that air india is cancelling direct flight from dammam to hyderabad. this is very sad news. lot people will suffer. My request is please stop them to do so.......


 
Complaint ID: 37736 2012-03-19 Posted by: pushpa rani agrawal

we traveled on 19/03/2012 in flight AI986, E-TICKET no. 0982100269490. seat no 20D,20E,from MUSCUT to AHMEDABAD. when i got my baggage in ahmedabad airport,chain was pulled apart,3 packets were torn and half kg walnut packet was missing that pac......


 
Complaint ID: 36612 2012-03-03 Posted by: RAHUL CHATURVEDI

HI, THIS FLIGHT HAS MISSED OUT BY US AND WE REUESTED FOR REFUND BUT IT IS STILL PENDING. FIND THE DETAILS AND TAKE ACTION FOR REFUND ASAP. DATE DEPARTURE AIRPORT 2nd March MUMBAI,INDIA 2nd March MUMBAI,INDIA FLIGHT NO. ARRIVAL AI......


 
Complaint ID: 36319 2012-02-27 Posted by: Rhu, Hakee

Sir, I, am making complaint on behalf of my MD- Mr.Rhu,Hakee Managing Director of Doosan Chennai Works,Chennai-56.That Boos Travelled from Delhi to Chennai by AI 142 on 20th Feb2012, Business Class Seat 1A and he left his book and now it is with Air......


 
Complaint ID: 36165 2012-02-25 Posted by: beena.v

hi sir, i ws supposed to fly back to india via air india in he month of april 2011,and since the flights had bin cancelled,pilots wer on strike and i ws forced to book other flight,which costed me rs 18000,and no refunds hav bin made,if we approach ......


 
Complaint ID: 36048 2012-02-23 Posted by: Daljit Singh Advocate

Sir, I, am making complaint on behalf of my client Sh. Surinder Singh son of Sh. Gajjan Singh resident of V.P.O Shahpur, Tehsil and District Ambala, Haryana. That my client travelled from Abu Dhabi to New Delhi by Air India flight on 15-11-2011, ......


 
Complaint ID: 33869 2012-01-22 Posted by: Vivek Kumar Gupta

I am in UK and i booked flight for 15thFeb 2012( 08.40 AM) air india from makemytrip.com. Airindia rescheduled flight to 12.20PM.Since i have international flight to catch, i called makemytrip to change date to 14thFeb airindia flight. They charged......


 
Complaint ID: 33077 2012-01-12 Posted by: Puneet KAur

I had booked two tickets from Delhi airport to Madras and got them cancelled the same day itself on December 9, 2011. As per the customer care officer, the amount was to be refunded within 5 working days, which has not been done yet. The amount ha......


 
Complaint ID: 32896 2012-01-09 Posted by: Saurabh Mittal

Air India, I Saurabh Mittal,booked AIR INDIA Ticket from Yatra.com and yatra.com given me PNR NO. : HQNR4.Then i presented that number in front of boarding staff then they told me we need ticket number otherwise you cannot travel and then i reques......


 
Complaint ID: 32263 2012-01-01 Posted by: A S Khan

I had filed a complaint on Nov 22nd citing how Air India staff lacked cooperation and misled me that resulted missing my onwards flight to Ottawa becuase of the delay in arrival of flight 051 at Mumbai. Lufthansa refused to honor the ticket saying t......


 
Complaint ID: 31725 2011-12-24 Posted by: A S Khan

Reservation code ZFH2CP AI 051 from Hyderabad to Mumbai on November 9th, 2011 was delayed by 4 hours. The staff assured me that they have communicated Lufthansa about my late arrival and that Air India staff at Mumbai will assist me in checking in f......


 
Complaint ID: 31674 2011-12-23 Posted by: Abdul Samad Khan

AI 051 from Hyderabad to Mumbai on November 9th, 2011 was delayed by 4 hours. The staff assured me that they have communicated Lufthansa about my late arrival and that Air India staff at Mumbai will assist me in checking in for the next flight. They......


 
Complaint ID: 31633 2011-12-22 Posted by: Manohar Lal Gangwar

I booked on 01-12-2011, 3 Tickets No.ETKT 0983570654294 from THIRUVANANTHAPURAM to DELHI Via CHENNAI.(Flight No. AI 507 V Dep 20 DEC 07-20 from TERMINAL-1,LATEST CHECK IN:06-40). When We reached Terminal-1 to CHECK IN at o5-20 changed Flight No.AI 96......


 
Complaint ID: 30254 2011-12-02 Posted by: Aveek Sarkar

I was traveling from Boston, US to Kolkata, India on 29-30 th Nov, 2011, by Air India. After arriving at Delhi (From JFK,NY) on 30-th afternoon, I found my luggage had not arrived. I filed a complain immediately after that in Delhi and I was issued a......


 
Complaint ID: 29665 2011-11-24 Posted by: vikas ghadge

I boarded AI flight AI 604vid e ticket no 0985380038030C1 on 16/11/2011 for Mangalore via Mumbai I landed Mangalore on 16/11/2011 at 12.30pm but Air India delivered my luggage on 18/11/2011 at 5.30 pm after 53 hours. i am a heart patient and my bag......


 
Complaint ID: 29544 2011-11-22 Posted by: R.Athinarayanan

I visted srinagar from 7th to 12 november 2011 availing LTC. To submit the LTC claim the latest LTC80 fare list is required which is not displayed in the AirIndia website. Only olf farelist is seen. This is causing difficult to us in claiming LTC far......


 
Complaint ID: 28827 2011-11-13 Posted by: Darshani Sharma

Dear sir/Madam,I booked an international ticket through Air India website from Delhi to Shanghai on 31st July,2011 and got it cancelled through Air India City Office at Indore on 10th Aug,2011 after which i was supposed to get a refund of Rs. 13,928/......


 
Complaint ID: 27185 2011-10-18 Posted by: Sayar Karmakar

I had a transfer flight from tor-del to del-kol.There wasnt any instruction on where should i go and my immigration was completed in delhi itself but I didnt get my luggage there.Lot of harrasment to manage a doms tickt. Also, was given a window sea......


 
Complaint ID: 27124 2011-10-17 Posted by: Dr. Jaya S. Tyagi

Ref: Flight AI 890, Date 15 October 2011, Seat 13D I flew as per above details and wish to register my complaint regarding the terrible service I experienced. 1. I was not served a meal because they \'had run out on vegetarian meals\'. As I am a ......


 
Complaint ID: 26293 2011-10-06 Posted by: Nigel Fernandes

I travelled on AirIndia ticket from Geneva to Mumbai as follows GVA/FRA- FLT NO LX-3674 05OCT 2101 (LH-1221) FRA/DEL- FLT NO AI-120 05OCT 2011 DEL/BOM- FLT NO AI-120 06OCT 2011 I HAVE NOT RECEIVED MY CHECK-IN BAG , A GREY C......


 
Complaint ID: 25993 2011-10-02 Posted by: Mr KISHIN KODWANEY

Flight No AIR INDIA AI0188 (sep 18 2011) YYX Toronto to Delhi and AI 0810 (sep 19 2011) Delhi to BOM Mumbai India. Reservation Code OPVLWG. When we received our bags in Mumbai some of our clothes were missing from the bag (my wifes dress salwar kam......


 
Complaint ID: 24994 2011-09-19 Posted by: Niladri Sekhar De

Hi, I was travelling from Kolkata to Paris (via Delhi) on 16th September (Web reference - AIBE1671902, booking reference - YGNF3). I had with me 40 kgs of luggage as I was travelling in a student visa to France for the first time. Before travellin......


 
Complaint ID: 23974 2011-09-09 Posted by: DENNY GEORGE

Air India (AI) was on strike on 30-04-2011 & my friend (Beena Vijayaraghavan) had a return flight from Singapore-Chennai.She was stranded in the terminal because the first available flight provided by AI was 2 weeks after. AI officials in Singapore p......


 
Complaint ID: 23341 2011-09-02 Posted by: purushottam sahu

i cancelled one flight ticket on 28.8.11 which i booked under IRCTC/flight link. but still money have not been refunded to my account. what to do..... ......


 
Complaint ID: 23275 2011-09-01 Posted by: Shashank Mohan Agarwal

Hi, I wish to put it to your kind notice that I was supposed to board the AIR INDIA FLIGHT IA-803 on Aug 23, 2011 06.15AM . It was a Delhi to Banglore flight and my PNR No was Y6Z2L. I had misplaced the ticket so I reached the helpdesk to iss......


 
Complaint ID: 23233 2011-08-31 Posted by: Shahab Rizwan

Dear Sir/Madam, Have been flying by Air India very frequently but it is the attitude approach of your staff at the airport that is really disappointing and only makes the flying experience very sour. having stated the fact would like to share the ......


 
Complaint ID: 22379 2011-08-19 Posted by: waseem

i had booked a ticket (ETKT 098 5332909567)online to travel from mumbai to delhi dated 19th aug...as per my ticket generated it had nowhere mentioned that the flight AI 314 would fly from international terminal as all the flights are being operated f......


 
Complaint ID: 21912 2011-08-12 Posted by: s gopinath

I have travelled from Mumbai to Bangalore by flight AI 639 on 6th July vide Etkt 0982101167278C1 (boarding no. 42) (.) On alighting at Bangalore, noticed that one my suitcase was severaly damaged and number lock was removed (.) Till now, I have no......


 
Complaint ID: 21811 2011-08-11 Posted by: filippo de luca

Air India was on strike on the first week of May and I had a flight Kathmandu - Kabul. I remained blocked in the terminal and I had to purchase a new ticket because the first available flight provided by Air India was 2 weeks after. Now it's 3 months......


 
Complaint ID: 20899 2011-08-01 Posted by: Muhammed Ameen V

I have cancelled 2 tickets which had been purchased through my brother's credit card. but till now they didn't refund the ticket price. Cancellation of that ticket was in 2 months before. I had sent many e mails to their responsible id. but no respo......


 
Complaint ID: 18973 2011-07-11 Posted by: Vijay Bisen

Air India flight from Delhi to Hongkong runs everyday, but we can book only for 4 days reset 3 days on weekend it shows no flights on website. It is strange other agents and travels agencies can do booking. Air India is doing favor for them.? or......


 
Complaint ID: 18886 2011-07-10 Posted by: Rajinder Singla

I, Rajinder Singla along with my family (Rajni Singla , Akshi and Yashda) checked in Air India flight no AI 310 (@ 11:10 pm ISD) on27 june 2011 from Delhi to Hong Kong. One of my baggage was misplaced which was checked in at Chennai airport. The bagg......


 
Complaint ID: 17421 2011-06-17 Posted by: vipul valjibhai sangani

we are lost our luggege in sahara air poat in mumbai , we are wait our luggege in shanghai, our flight ahmedabad to shanghai canecting, so... pur luggege ahmedabad to direct shanghai......


 
Complaint ID: 16668 2011-06-01 Posted by: Paragh Lekhradjmissier

This is not a complaint, but a request the e-mailaddress of mrs. Prabhu for a question if you cannot give me the emailaddress, please give this e-mailrequest to mrs. Prabhu for answering me as soon as possible. On 19th july 2009(flght KL1237/19 july......


 
Complaint ID: 16647 2011-06-01 Posted by: HEMANT KUMAR CHAUHAN

We boarded Air india flight X0621 from Malaysia to Chennai ( via Trichi)on 28/05/2011 at 8:30 a m (local time). After 30 minutes Breakfast served in the INTERNATIONAL flight was PULAO AND KUNDURU SABJI? Can any one explain me who eat PULAO with KUND......


 
Complaint ID: 16588 2011-05-31 Posted by: skf

I was on the way to......


 
Complaint ID: 16434 2011-05-27 Posted by: Shweta Chhetri

I carried out an online booking on 11 Feb11 for AI flight AI 633 from Ahmedabad to Delhi for date of travel 13 Feb 11 for my husband \" Commander Kuldeep Chhetri\". Though Rs 7714/- has been debited from my SBI A/c the online ticket was not issued. ......


 
Complaint ID: 16127 2011-05-22 Posted by: Rajinder pathak

sir I had booked flight PNR no Z67CQ and Z269P for return tickets. Subsequently due to airindia srike i had to cancel one leg of the journey.On 22 may the airline allowed passangers on PNR Z269P to board but did not allowed me(PNR Z67CQ) sayi......


 
Complaint ID: 15750 2011-05-16 Posted by: YOGIRAJ R CHOUDHARI

sir, I have contacted your toll free no. 1800227722 twice today no proper guidance received. sir, i have booked ticket no.098-2100535358 for travelling Delhi to Aurangabad.PNR NO is YB6SL,WEB REF NO> AIBE264630 the same was cancelled on 29/04/2011......


 
Complaint ID: 15464 2011-05-10 Posted by: shambhu ojha

The air india cancelled flights due to Pilots strike on 29th April. This caused a lot of strain . The AI now does not respond even to refund the fare.I have send several mails to ecommerce@airindia.in alongwith scan copy of my web tickets but there ......


 
Complaint ID: 15218 2011-05-05 Posted by: Debasis gupta

I had booked one ticket online through Indian Airlines official website, details of which are given below: Date of Booking 3-11-2010, Name of Passenger: Rameshwar Nath, Fare: Rs. 3425/- (paid through my HDFC credit card), Date of journey: 2-2-2011......


 
Complaint ID: 15124 2011-05-04 Posted by: Dr.R.N.Rath

rs 23590 was debited from my account for air India two tickets to and fro IXZ to MAA ticket was not generated refund has not made till date.......


 
Complaint ID: 14974 2011-05-01 Posted by: Manish Thakur

Despite of my repeated Forwarding of mail with scanned copy of cancelled flight ticket. No refund or reply to the mail received.......


 
Complaint ID: 14889 2011-04-29 Posted by: BIJOY OUSEPH

on 28th mumbai -calicut flight cancellation was not informed. The day my family was travelling with wife, 2 children, one infant, father aged 74(sick) and moter aged 68. alternate arrangement was made. but during the gap of 7 to 8 hoours no food or......


 
Complaint ID: 14656 2011-04-26 Posted by: Ritesh Kumar

I came to Mumbai from Patna on 24/04/2011 by AI 408( PAT-DEL) and then by AI 810 (DEL-MUM).My PNR for both the flights were YSHBJ.At Patna the flight got delayed by two hours but no one of airlines staff bothered to tell the passangers about the reas......


 
Complaint ID: 14559 2011-04-24 Posted by: samar ahmed

My Wife travelled by Air India flight AI 380 on 24th April from New Delhi to Singapore. On boarding the flight she immediately pressed the service button for air hostess’s attention to get a blanket as she was not feeling well. No one paid attentio......


 
Complaint ID: 14547 2011-04-24 Posted by: nalin gosalia

sir, flight AI866 23/4/2011.6.30am goa- mumbai. The transport provided to take the flight-bus no 44559(I think) was unwashed ,dirty,seats covers unwashed,and the driver didn't even bother to swith on the lights. 2.In the cabin,when the a/c ......


 
Complaint ID: 13335 2011-04-02 Posted by: Gurmeet Kapur

Booked 4 tkts from Toronto to Amritsar with no plane change in Delhi. Absolutely False, First after bookinf the flight the flight timings were changed resulting 8 hrs wait at Toronto, Secondly There was no plane change but our family was deplaned at ......


 
Complaint ID: 13191 2011-03-30 Posted by: Kavita

I was really disguised to travel on Air India flight AI 983 from Mumbai to Dubai on 28th of march while traveling i was prompted for a bribe to let go of my handbag at the doorstep of the flight deck by MR.Patel who was on duty at Air India flight A......


 
Complaint ID: 13129 2011-03-29 Posted by: Kavita

I am very sorry to say that it was nightmare traveling on Air India
flight AI983 on 28th March 2011 I had one hand baggage weight 7 KG while proceeding on Flight I was asked by one of Air India Staff MR Patel he wants to check hand baggage......


 
Complaint ID: 13073 2011-03-28 Posted by: Gnanasekaran Nagappan

Dear Sir, I am N.Gnanasekaran. I have booked the ticker on 23-Mar-2011 for round trip through online(cleartrip.com). My journey data is 23-Apr-2011 from Mumbai to chennai tranvel time 07:30. Return ticket on 27-Apr-2011 from Chennai to M......


 
Complaint ID: 12008 2011-03-09 Posted by: Komal Farwaha

This complaint pertains to my baggage which was lost by Air India on the Delhi-Mumbai route. I was traveling by the 1845 AI Flight on 06 March 2011 to Mumbai and was booked onwards to Johannesburg by South African Airlines. Since I was traveling on a......


 
Complaint ID: 11533 2011-02-27 Posted by: Mandeep Nyote

I recently flied with Air India to India. Me & my husband went on 12th of Feb the floght was over booked & we could not get the seats first even though our seats were confirmed we finaly got the seats but seperatly we managed to change with other pas......


 
Complaint ID: 11162 2011-02-19 Posted by: Bhaskar Shrinivasan

1. Web site mostly faulty and does not permit International Booking in Gold/ Low Fare Classes
2. Call Centres not authorised to quote Gold and Low Class Special Fares.
3. Reservations Department Sluggish and does not provide information......


 
Complaint ID: 10979 2011-02-15 Posted by: Karishma

i boarded an Air india flight IC173 going from Mumbai to Chennai on 13th Jan 2011 AT 8:20 P.M. I checked in and was sitting at the gate from where my flight was to take off. Soon an announcement was made that the flight was delayed by 45 mins. So i h......


 
Complaint ID: 10766 2011-02-11 Posted by: Ravinder Kumar Sagar

I would like to inform that on 6th December, I took flight No. IC 166 from Mumbai to New Delhi with my colleague Mohd. Kazim and Mr. Roopesh. After reaching IGI Airport, I came to know that I my baggage was missing. Then I filed a Property Irregulari......


 
Complaint ID: 10674 2011-02-09 Posted by: DAVINDER SINGH

Hello, AirIndia, Myself Davinder Singh, I booked my ticket on 27/11/2010 with Air India Flight IC-7814 dtd. 13/12/2010, PNR # RBWINK,from Ludhiana to New Delhi which was scheduled at 15.55 Hrs, arrival at 17.10 Hrs,Ticket cost Rs. 3028, and thereaft......


 
Complaint ID: 10657 2011-02-08 Posted by: Sharmila

We have travelled through Air India AI126 from Chicago to Delhi on December 29, 2010. Actually our final destination was Hyderabad. We were supposed to get a connected flight in Delhi immediately to Hyderabad and the boarding passes were given in Chi......


 



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