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Website Complaints , Online Shopping Complaints Consumer Complaint About Jewelry Shopping Fraud by SMGL Corporation, The Jewellers House, # 830, S.B.B.J Bank Lane, Chaura Rasta, JAIPUR 302003 , Smgl Corporation, JAIPUR


Complaint ID: 10179 2011-01-28 Posted by: Pat CHARTIN


Post a Similar Complaint!

I ordered some jewelry from the on-line shop of SMGL Corporation, the products were anounced made of silver and semi-precious stones, for a value of 180 USD plus 60 USD for shipping to Romania. I received pieces of junk, very-low value items, scrap metal and plastic (!) stones... whole value not even worth 80 USD ! When contacted the seller replied that I didn't read their company policy that states that they keep the full right to change some items with others !!! He even declared that they are not the manufacturer and have no possibility to verify the order processing !!! To me it is just a fraud scam, the fact of presenting good looking and good value products on a superb website and in the final sending low-quality junk ...

The company is SMGL Corporation, The Jewellers House, # 830, S.B.B.J Bank Lane, Chaura Rasta, JAIPUR 302003 Rajasthan

Advice by Experts:

Its really unfortunate that you have been scammed by online seller. Its really surprising that the company has informed that they would take advantage of the Terms of sale ("they keep the full right to change some items with others" -possibly in case of non availability) and send crap instead of jewels! Thanks for alerting other online buyers about the fraud by this online vendor. If there has been a genuine mistake and the vendor rectifies the matter, please inform and we will be happy to assist by deleting the complaint which is now widely reported on Google for "smgl corporation jaipur"

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COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2012-02-20 by raluca
Buna ziua,

Sunt pe cale sa cumpar si eu margele de la aceasta firma. Te rog sa imi trimiti un mail pe adresa ralucaotilia at yahoo.com.

Multumesc mult.

Date: 2011-12-14 by sule aydın
I agree with them.Smgl sells fake silver.I ordered from smgl three times.First and second orders weren't problem or I couldn't understand,but the last order was all fake.I wrote many times,but they didn't solve and blocked my mail adress.I don't understand how they sell fake silver freely as a real 925.Everybody must see their real face.Thanks

COMPANY RESPONSE  
FRAUDULENT JEWELS SELLER SMGL Corporation JAIPUR. sending low-quality junk. CHEATING by SMGL website
 
Complaint ID: 10179 Response Date:2011-01-30 Responded by: Vidhi

SMGL-CORPORATION is successfully sustained in various jewelry export field as like Silver Jewelry, Beaded Jewelry, Antique Jewelry, and Costume Jewelry. We export our articles to many wholesaler, drop-shipper and retailer across the world since many decades. But never received any complain from them. We serve approx 25000 customers every year.

Patrice Chartin place an order from our Costume jewelry section. It is an imitation jewelry and has no silver quantity. We also clearly mentioned it on our site and it is mention in our policy that the refund will not be accepted in any condition in such case.

As we have mentioned each and every thing clearly so we can\'t bear the Cheat and Fraud words.
We also appreciate your work but we want to say that it is not right to publish anything about any Genuine and Trustworthy Company without knowing the both phases. You few words can spoil the image of any reputed company. We never cheat our customer because we very well know their trust is the essential element for our surviving.

 


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