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Airline Complaints, Jet Air Complaints Consumer Complaint About Air Ticket , Travelchacha, New Delhi


Complaint ID: 10289 2011-01-31 Posted by: Surajit Chakraborty


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Dear Sir/Madam,

This is bring to your notice that one of your prime partner TravelChacha is frauding with customers, which may cause loss of your business.

I am one of such customer who faced such issue. On Sep 10 2010 I booked tickets from Delhi to Calcutta for 8th October and return for 19th October 2010 for two passengers.

On date 18th October I rescheduled both the return tickets to 26th October from Calcutta Airport with same PNR number ie. IIPACS against the flight number 9W 2283. from calcutta to delhi.

But, On 25th October I canceled the ticket in the name of Sudipa Mukherjee from Calcutta Airport ( copy of the cancelation ticket Attached).

Now as per fare rules for cancelation Jet Airways has to refund 750 INR against the reference number 4102230.

After that I enquired with Travelchacha.com ( 306,Namdhari Chamber,Karol Bagh, New Delhi phone: 911145080808;9999303030) through which I purchased these tickets and followed up several times.

Unfortunately every time whenever I approached them , they simply said it is not our responsibility until and unless Jet Airways refund the money. I spoke to different accounts personnel ( Nidhi, Paras, Chetan etc). Moreover they don't know how to behave with a customer but eventually they are handling customers. Every time they responded rudely that, it is a Jet Airways issue and they can't help on this. Although I already sent all the Scan copy of my tickets and cancelation ticket to them, however after 4 months of cancellation still I have not received the money.

Now pls. let me know if your business partner or Agency can't give the solution to the customer then what will be the position of Customer ? where they will go? whom should they enquire? if Your agency is not enough capable to solve the customer's issue then what is the uses of such business partner who are useless and just doing there business to earn money? Its 4th month running, still no one is able to solve my refund issue. Its between you and your channel partner, you decide who is responsible and refund my money asap, else I will go to consumer court.My details are below for your reference:

Booking Details ________________________________________

Booking ID AOIQFM Booking Status Confirm

Booking Date Sep 10 2010 04:35

Flight 1 : From New Delhi to Kolkata/Calcutta

________________________________________

Passenger Name Airline PNR Ticket Number

MR. SURAJIT CHAKRABORTY PXVZQH 1602852652

MRS. SUDIPA MUKHERJEE PXVZQH 1602852653

________________________________________

Flight number 9W - 0914

Airline Jet Airways

Departs 2040, Friday, October 08, 2010

Arrives 2250, Friday, October 08, 2010

Flight 2 : From Kolkata/Calcutta to New Delhi

________________________________________



Passenger Name Airline PNR Ticket Number

MR. SURAJIT CHAKRABORTY IIPACS 1602852641

MRS. SUDIPA MUKHERJEE IIPACS 1602852642

______________________________________

Flight number 9W - 2283

Airline Jet Airways

Departs 2045, Tuesday, October 19, 2010

Arrives 2305, Tuesday, October 19, 2010

Fare Details

________________________________________

Basic Fare INR 875.5 X 4 ADT

Tax & Charge INR 10931

Service Tax INR 23

Total Fare INR 14256

Advice by Experts:

The argument by Ticket Agent who collects money from a consumer that refund will be made subject to receiving from Airline will not hold good in court of law. Cancellation could be subject to certain deductions, but money has to be refunded to Credit Card by the Travel Agency only. Consumers are not expected (nor is it possible) to track refunds made by Airline to Agents. Nos such data is available for consumers to verify. We suggest that complaint be filed in district consumer forum against the Travel Agency asking immediate refund.

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COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2012-04-27 by Kalyan Subramaniam
I had to cancel jet air booking from YYZ to MAA since I lost my mother in Jan 2012. Jet Air charged CAD400 per ticket (I had two tickets for me and my wife) and I sought them to waive the penalty for cancellation, since the reason for my cancellation was death of a close relative. I have not received their favourable response till now. I would like to escalate the issue to the aviation authorities - can someone tell me who is the authority to approach with their email ids.

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