Complaints India

My LCD was not arrived in the flight I traveled on 20th Dec, my flight landed DELHI on 21st Dec 1pm(approx) and I missed the connecting flight, hence I traveled in the next flight 4.50pm to chennai.

I was informed by Ms.Jyothi to make a complaint and she promised that the LCD will be delivered to my house within 48hours and they gave me missing property irregularity report(9W977850)

On 20th December they called my wife and told that I need to pay the customs duty and come to delhi in person. Next day I called Ms.Rashmi and she confirmed that I need not pay duty, she had mentioned that this duty is for some other passenger and not to me.

After that I spoke to the below people in jet airways (delhi baggage claim department), but no response……finally I decided to pay the duty instead of arguing them and asked them to send the item to Chennai, so that I can pay the duty and collect the item.

I used to call them regularly, either they won’t lift the phone or engaged.

If they lift the phone then their usual dialog is “we will check with customs and call you in 10 mins whether you can collect it from Chennai”…..now it is more than a month, no response. recently i was informed by Rohan and Usha that they will send my item to chennai with in one or two days. but they don't have any courtosy to call me back, today i spoke to Riten or Aiton and he asked me to come to delhi. It is not my mistake, my ticket was booked to chennai.,

If it arrived on time in the flight i arrived then i would have cleared the duty in delhi itself....now i don't have any clu if i receive my item.

I am okay to travel to delhi to clear the customs if the flight cost is picked by jet airways since it is not my mistake....looking for the reply From my memory, I spoke to the below and i also missed few names

Ms.Rashmi

Mr.Tharun (Twice)

Mr.Rahul (thrice)

Mr.Devendra (Twice)

Ms.Priyanka
Mr.Rohan (twice

Ms.Usha