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Airline Complaints, Air Ticket Agent Complaints Consumer Complaint About Flight, Yatra.com, port blair, andamans


Complaint ID: 12656 2011-03-20 Posted by: daniel devaraj


Post a Similar Complaint!

sir i had booked flight tickets online from yatra.com website for portblair - cochin sector on 7 th of january 2011 for a sum of 26700 rs(twenty six thousand seven hundred)the yatra reference id is07011117172

but the yatra website was not able to generate the airline prn but my money was deducted from my debit card and when i contacted them they told as they (yatra members) were not able to generate the airline pnr so they will refund me within 3 working days as this is promised in their website also.but till now it has not been cridited in my account i had sent many mails to their support center and called the custemmer care also but all was a waste.they even in a reply to a mail lied that they made the refund on 13th of january 2011. but after that till now it is said by them that it is in process.

it is almost 2 months 11 days completed but till now no refund was made by them. sir it is requested that please let me know what to do further or what nessary action will be taken from your side

Advice by Experts:

Please send details to support@yatra.com instead of support@yatraonline.com email Id used by you

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COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2012-03-16 by R.S.Kashyap
Dear Yatra Team,

Shame on you!! Did you see the date of transactioned I have mentioned. For your information it was 27th July 2011 and you are saying that you guys have refunded my money on 30th July, 2011 and since it takes takes 3 to 4 working days to reflect the amount in customer account you are asking me to wait for some more days?? Do you think the completion of this period is still pending from 27th June 2011 till day i.e 16th March 2012 ?

I have never seen such dum employees. Did you read my mail carefully?? I had maid the payment dtd 27th June 2011 and till day i.e 16th March 2012 do you think the completion of the refund period is still pending? Have you ever attended your Maths classes??

Further, please be informed that I do not get pleasure in following you guys if I have got my refund back. From 27th July 2011 till date 16th March 2012 i.e 8 months, there has been no refund of my money. I have consulted my bank and Pass Book. Now is the time for you guys to check your records and refund my money in this month. Kindly find attached the scanned copy of my passbook from 20th July 2011 till 29th August 2011. Would request you to kindly keep your eyes and mind open while reading the scanned copy this time.

Hope this time you people have no lame excuse to give.

BR,
R.S.Kashyap
9891009394

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