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Airline Complaints, Jet Air Complaints Consumer Complaint About Online Ticket JP platinum Member, Online Cancellation, New Delhi


Complaint ID: 12864 2011-03-23 Posted by: Dhruv Ranjan Verma


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1. As a JP Platinum when i cancel my tickets online it clearly tell me the total cancellation charges, reconfirms the balance amount that will be refunded only after which the tickets are cancelled. But when i booked my international tickets and tried to cancel them online nothing of this sought happened. When i checked about the same with the helpline, they said it is only available for domestic bookings. Why is there a difference of platform for international & domestic? Dont you think this is unfair & can also be termed as a unfair customer service practice?

As a JP platinum I always try to take a jet flight even though if the timings are odd for the simple reason that i believe in using my preferred brands on a ongoing basis. As a result i would have taken atleast 40 flights in the last 6 to 8 months with Jet. But if this is the kind of service i will get i will have to rethink on which flight to take the next time I fly.

I hope jet will understand that there is a Flaw in there online cancellation process for international bookings specially when a request flyer like me is so used to of using the same platform for domestic bookings. As a customer i should not be made to pay for online flaw of jet airways and i would appreciate if my money is refunded at the earliest.

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