Complaints India

i have applied for chechepepe credit from chechepepe.com who is substitute of walkover company. Thier customer service representative are not interested to solve the problem.. i am sending chatting with their online support team but still my problem is not solved i have asked for refund but they disconnect my chat.

from same company i have applied msg91.com account since 4-5 months i am not able to loggin my account.. i have tried contact them via online support and sent email to:

support@walkover.in,

support@msg91.com,

shubhendra@hostnsoft.com,My purchase order proof:

Order date: Jan 26, 2011 20:12 GMT+04:00

Google order number: 235440572742486

Order date: Jan 1, 2011 13:12 GMT+04:00

Google order number: 971361286577604

they say they will solve it, but since 5 months they havent solved yet.

As i am copying chat between me and that company representative:

Chat Info

Name: Althamash

Email: XXXXXXX@gmail.com

Phone: 0097155XXXXXXX

Company:

Product/Service:

Operator: Rahul

Start Time: 3/16/2011 3:57:59 PM

End Time: 3/16/2011 4:38:17 PM

Chat Transcripts:Please wait for a site operator to respond...

Operator Rahul has joined the chat.

Rahul: Hello May i help you ?

Althamash: my username is XXXXXXX

Althamash: i have to reset my password

Rahul: alright

Rahul: login to you account and change password

Althamash: i have forgotten it

Rahul: then , click on forget password link, you will get temp password

Althamash: there is no page for password link

Althamash: The Details You Entered Does Not Match Our Records

Rahul: http://control.msg91.com/forget_password.php

Althamash: The Details You Entered Does Not Match Our Records

Althamash: The Details You Entered Does Not Match Our Records

Althamash: r u there???

Rahul: http://world.msg91.com/forget_password.php

Althamash: blank screen

Rahul: type me your mobil no.

Althamash: 0097155XXXXXXX

Althamash: oh i typed my mobile no also then its forwarding to me http://world.msg91.com/action_layer.php?action=44 where page is blank

Rahul: Alright

Althamash: k..

Althamash: so how to reset password??

Althamash: hello

Rahul: just 5 mints

Althamash: k

Althamash: 10 min passed here sir??? there still 5 mints not yet finished??

Rahul: try after some time, you will receive password on your mobile number

Althamash: how long..

Althamash: i am waiting from last 2 months

Althamash: still i havent received

Althamash: u can check my complaint before made..

Rahul: checking same

Althamash: what checking same?? can i know??

Althamash: before some lady said (2 month ago) my problem will be fixed soon and will be informed but till now i havent received and mail or sms or my problem is solved which is i am not able to send sms with my number

Rahul: please i am interacting with support to sort out your problem

Althamash: k..i got sms ...but which link i have to use for login..

Althamash: i tried http://uae.msg91.com/login3.php and http://control.msg91.com/signin.php but not accepeting my usename and password

Rahul: http://world.msg91.com/forget_password.php

Rahul: try this

Althamash: that link for resetting password

Althamash: i need for loggin in

Rahul: you can login also , on top of the page\

Althamash: your account has expired. kindly contact your account provider

Operator Rahul is requesting a voice chat with you. Do you want to accept?

Rahul: sorry

Althamash: i dont have headphone..

Althamash: im in office..

Althamash: possible call me

Althamash: 97155XXXXXXX

Althamash: even i made payment on chechepepe with username seema which is also not working..

Rahul: sorry it was pressed by mistake

Althamash: i dont understand what the hell wrong with that service

Althamash: this is first company i have faced so much of problems..

Althamash: sorry i cant wait like this.. or plz refund my money back for both account XXXXXXX for msg91, seema for chechepepe.. if u want i will send order number so possible refund me back...

The visitor has accepted the voice chat.

Althamash: can u refund my money

The visitor has ended the voice chat.

Althamash: ??

Althamash: bloody cheater company..!!

Rahul: I am looking this issue for all

Althamash: what all... how much time u need this to fix the issue??

Althamash: u want me to give full a year to solve this??

Operator Rahul has left the chat.

The chat is ended.





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Chat Info

Name: Althamash

Email: XXXXXXX@gmail.com

Phone: 0097155XXXXXXX

Company: XXXXXXX

Product/Service:

Operator: Diane

Start Time: 3/30/2011 12:38:46 PM

End Time: 3/30/2011 1:41:01 PM

Chat Transcripts:Please wait for a site operator to respond...

Operator Diane has joined the chat.

Althamash: hi

Diane: Hello May i help you ?

Althamash: i have accoutn in chechepepe.. but its not login in.. nor it login in mobile

Althamash: account name : seema

Diane: try on chapter91.com

Althamash: not working

Althamash: https://checkout.google.com/view/receipt?t=125622225961784

Althamash: now its nearly 2 months have past still i am not able to call or login...

Diane: wait a min

Althamash: ok

Althamash: i am waiting from last 2 months...

Althamash: if u say to wait again 1 - 2 months i will..

Althamash: i have tried to contact many customer service representative but never problem got solved

Diane: i m checking through

Diane: sir

Diane: chechepepe is not working currently

Althamash: yes

Althamash: so.. what to do??

Diane: its not our company

Althamash: refund....!!!

Althamash: then whose??

Diane: chechepepe was associated with phone91

Althamash: chapter91 is ur??

Diane: but its not company of phone91

Althamash: so what i have to do now?

Diane: yes

Diane: chapter91 is our company

Althamash: i have been charged form chapter91 for chechepepe credit...

Diane: if you want to use our services, you can signup on chapter91.com

Althamash: what the best available option which can solve this problem??

Althamash: chapter91 rates are expensive

Althamash: 1.1 where as chechepepe was 0.05

Diane: Sir, If you have id on chechepepe, we can not do anything

Althamash: and chechepep can be used from mobile... this is the main reason i got chechepepe credit

Diane: when did you check the rates of chapter91.com?

Althamash: when i purchased

Diane: sir, 1.1 is in USD Cent

Diane: means 0.041

Diane: AED

Diane: its cheaper than 0.05 chechepepe

Althamash: so it cant be used form mobile

Althamash: r u there???

Althamash: hello sir.. what wrong with you...

Althamash: its nearly half and hour has past still no reply...

Althamash: where the hell u r??

Operator Diane has left the chat.

The chat is ended.

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