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Airline Complaints, Air Ticket Agent Complaints Consumer Complaint About Refund Of Cancellation Amount, Travelocity, Hyderabad


Complaint ID: 1379 2010-06-03 Posted by: Kannan Durairaj


Post a Similar Complaint!

I have booked International flight through www.travelocity.co.in Trip Id: 101260116. On May 21, I have canceled my travel ticket by calling customer care consultant. They confirmed my ticket cancellation and also sent an email to me that the refund of amount will be done within 5-7 working days. But even after 10 working days I haven't received the refund.

I called customer care to follow up and they said they will process the same within 24 - 48 working hours. I insisted that I need this confirmation to me in an email. They did sent email, but I am very skeptical about the whole refund process.

The amount of money involved is huge and the interest on the money is high.

Travelocity should never market as No 1 site in this industry. They take light of people money and are not proactive in business or customer support.

Is there anyway this can be taken up with the firm.

Travelocity finally got bad reviews all over the world.

Advice by Experts:

Your complaint has been forwarded to travelocity.in Hoie they will revert. Bad publicity is not good for any player in the highly competitive travel booking industry. Please mail them that the complaint will be withdrawn as soon as they act. We will assist you in this, once you get back after the matter is settled.

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