Complaints India

16GB Pencamera from PENCAMERAINDIA.COM [HEALTHBIZINDIA, NEW DELHI]
Location: Delhi, India
meetugoyal on Apr 16, 2011
MODUS OPERANDI OF THESE FRAUDS
Now I came to know the unethical business and cheating modes of these frauds (or MODERN ONLINE BEGGERS I SHOULD SAY).

- Similar pencamera (32GB) is available in Rs. 1100/- at Nehru Place, New Delhi. They don't offer any warranty as they don't get it from manufacturer. All are chinese make.
- These pencamera have mostly problem with their memory (which is much less than what has been claimed, in my case it was only 81 MB as against documented 16 GB). So they are useless.
- Mr. Solanki & Mr. Malik (Mobile Nos. 9716921857, 9716921567, 9891407331 and Email Id ) offer pencamera in Rs. 2500/- with some small free item (which is also dubious). They offer a warranty too in case of faulty product.
- They don't reply to your sms, email and DON'T HAVE A VALID POSTAL ADDRESS. My speed post has returned back due to faulty address given on bill.
- They don't reveal their postal address to customers and don't want them to come their personally.
- Now only mode of communication remains is phone. They put your mobile no. in blocked caller list and you don't connect to them any more.
- In case you call from other phone number, they will say "concerned person is not available", "we will replace your product", "you send one sms and your complaint will be registered", "action will be taken within next week" etc. It went on with me for another six months. Now the warranty period time is coming to at end.
- NOW SEE THAT THEY HAVE ALREADY TAKEN MORE THAN DOUBLE MONEY FROM YOU. I don't mind paying that. BUT THEY SHOULD BE ETHICAL ENOUGH TO REPLACE IN CASE OF FAULTY PRODUCT.
- When I lodged this complaint previously also (attached below), they made it a point of not replacing my product.


16GB Pencamera from PENCAMERAINDIA.COM [HEALTHBIZINDIA, NEW DELHI]
Location: Delhi, India

No replacement of faulty product
My previous complaint was lodged "16GB Pen Camera from Healthbizindia, New Delhi Complaints - Faulty
16GB Pen Camera from Healthbizindia, New Delhi
Location: India Posted on 2010-10-08"

After this complaint, Mr. Malik first time called me in detail telling that those people are "Khafa" (angry) with the complaint and will listen to me only after I withdraw my complaint.
Now almost more than 5 months have been passed unheard. They do not attend to these calls. The girl sitting on the reception keep on telling that they will call me, but to no use.

What documents one needs to go to consumer forum? Should I go to consumer forum? What is the procedure and how much time it takes usually for decision to come?


Faulty Product
I bought a 16GB pen camera from Healthbizindia, New Delhi via online purchase in last week of July, 2010. Since the date of delivery, I am contacting Mr. Malik & Mr. Solanki of the company regarding non functional of the delivered product. I have made atleast 50 calls to them. Now they have even blocked my mobile number. Three email have been not replied. Speed post written complaint came back as some problem was there with the address in New Delhi. SMS sent were not responded.
Every time I get only assurance by Mr. Malik/Mr. Solanki. But no action.

Kindly suggest what to do?"