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Automobile Complaints, Car & SUV Complaints Consumer Complaint About Scorpio, Mahindra Motors, Delhi


Complaint ID: 14203 2011-04-18 Posted by: Sanjeev Jain


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Dear Mahindra,

We have purchase more than 6 scorpio cars from you. Mostly from Basin & others from Koncept.

We had sent a black scorpio # DL12CA0361 (purchased in 2009 around Oct with 2 years ext warranty) to Bhasin Motors for regular service vide RO # R012A000649. (Copy attached).

The car was delivered perfectly fine & handed over by my driver Mr. Baba Pandey in person to supervisor Mr. Lalit Negi . He made me speak to Lalit while handing over the car & Lalit gave me a verbal estimate for approx Rs 14500 & I gave a go ahead for the same. The vehicle was to be delivered in evening but I received a call from Lalit Negi that one of the schokers was broken which they will replace free of cost but rubber parts worth Rs1500 will have to borne by us & car will be delivered next day at 11am. I gave approval for the same.

When the driver reached the workshop around 1pm to take the car he found that the front windscreen had a foot long crack which was never there at the time of delivering the vehicle. The workshop people including Lalit Negi are trying to put the blame on us & telling us that the crack was there at the time the vehicle was delivered. We are unable to understand how such a huge crack would go un-noticed & no one would mention it to us at the time of making the repair estimate while handing over the car. How can you justify that an owner willing to spend Rs16000 on servicing alone would let alone a huge crack on the windscreen.

I personally travel in front seat everyday & can assure you that no crack was there when the vehicle was sent to Bhasin. They seem to have accidentally broken it and are trying to fix the blame on us. Such behavior is un-becoming of a Mahindra dealer especially when we have been a customer for almost 10 years.

I hope that you will respond promptly to restore our faith in Mahindra.


best regards,

Sanjeev Jain
(9811180680)

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Date: 2011-08-18 by raja singh
bhasin motor service is not a good and i went there 4th time seme complaint is happening so whate do i do pls let me know Thanks

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