Airline Complaints, Spice Jet Complaints Consumer Complaint About Flight, Spicjet Ground Staff, Guwahati |
| Complaint ID: 15054 | 2011-05-02 | Posted by: Sachin Nair |
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I am writing this mail on a very sad and angry note. Being one of the most prominent and regular flyer on Spicejet , I experienced a very rude and harsh behavior by the Spicejet staff on 30th April 2011. It was the most pathetic experience of my life with any airline or to that matter anybody in service industry. I booked two itineraries for AMD to GAU and return, one for me and the other for my spouse. The reservations nos. are W7JTAN and W7YNBN. One was from AMD to GAU on SG883 of 15th Apr and return on SG884 of 30th Apr. AND other was AMD to GAU on SG883 of 27th Apr and return on SG884 of 30th Apr. On 30th Apr we took 2.5 hrs to arrive to the airport at Guwahati because was stuck in bad traffic and were late to reach Airport. I reached at exact 6.57 PM and the flight (as per your so called idiotic, nonsense staff) was perfectly on schedule to depart on 7.25 pm and didn’t let me board saying I am late and it is none of their bloody business if I am late. I asked and almost bent on knees to let me board as it was urgent but the staff (one of them was named Seema) were so non co-operative and kept arguing and then directed me towards re-scheduling to the ticket counter for rescheduling. I went there and a very ill-mannered, non cooperative and rude girl staff told me that she will reschedule it for next day i.e. 1st May and told me to pay extra Rs.5100!!!!! (WTH! Why should I pay???) And I asked her gently to do something and consider my problem and help in a better way on that she rudely replied “no option, take this or forget all your money”. I still paid the money using my debit card and got a costly shitty ticket and then while handling that ticket to me she said “Kindly check in 2 hrs before tomorrow else don’t come complaining” to that I replied “Do I have any other choice?” and she replied “Its your wish”. I was so pissed I am really so much angry on the way Spicejet have responded to me in my problematic situation. I was helpless because it was not my state and I think the entire behavior was because I was a non Assamese. Trust me if this mail looks long already, you are yet to get more of the other day. The next day when I checked-in 2 hrs before the departure I was waiting till 7.20 pm on the bloody airport waiting for the boarding to start. And the heroic flight SG884 lands like a Maharaja at 7.15 and then boarding starts. On the boarding gate, when I asked the same Ms.Seema about why the flight is delayed, she replied saying its jus 5 mins late will take off in 10 mins.  Post a Similar Complaint!
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