Complaints India

My Name : S.Chandrasekar
Contact No : 9840429152
113 Armenian Street , Chennai 600001
India .

Tiger Airways Confirmation Number : ZZCUAD

Bookings details except seat allotment which were paid for by self as mentioned below :


TR 635 - Chennai to Singapore : Departs Chennai 2200Hrs 25Feb2010, Seat No 09A , 09B & 09C
TR 638 - Singapore to Chennai : Depart Singapore 2115Hrs 01Mar2010, Seat No 10A , 10B & 10C

Self had booked both ways 3 Air Ticket each on Tiger Airways under concessional fare on Chennai/Singapore leg along with separate Fee for seat allotment & baggage was paid by self using my ABN Amro Master card through their Website .ABN Card usage charge was 3.5% on the total amount .

Transaction confirmed , Tickets confirmed but Seat unassigned in spite of the requisite amount paid by self at the time of booking .Tritinerary@tigerairways.com sent me the booking confirmation on 30 Jan 2010 but there again the seat was unassigned as against the actual seat numbers blocked and paid for . I took up this immediately with their Indian Call Center number wherein they maintained that they need to check and revert with no proper response as they claimed to have no access to do the needful in India ,instead wanted self to call up Singapore .I had no choice but to call Singapore too but the call never were answered , I was left with additional spending on phone calls and unnecessary mental tension & mail communications . This continued since day one ,ie., 29 Jan 2010 till today when my travel date per confirmed ticked falls on 25 Feb 2010 . Tiger Airways continued with their deliberate negligence and failed to rectify their mistake resulting to utter service failure. Hence I was pushed beyond my extreme levels of tolerance and had real pain and mental unrest and agony due to which i came to a decision to not travel in Tiger Airways and ask for Full refund of paid amount plus the 3.5% commission on Credit Card for canceling . I sent mails in return on the email id that i received requesting them for full refund and cancellation thereof which again had no response at all till date .

On the 18 Feb 2010 , I Called the call center and the Singapore office by the same continued with claims that additional fee over and above what i paid earlier for seat allotment will be applicable for seat allotment & refund /cancellation not possible .I faxed the emails and request for refund in total to Tiger Airways Singapore on 0065 68222310 by 1355Hrs today .

Its almost 20 Days and no revert on the query , on 18 Feb 2010 i checked for refund ,then they come back with excuses but i had made up my mind not to travel in Tiger Airways / Refund of paid amount and 3.5% Credit Card charges due to such pathetic & uncertainties service of Tiger Airways leading to mental unrest & agony .

Now they are holding on to their stance that they will not refund .What should i do ?

Pls Note - Tiger Airways ( www.tigerairways.com ) have their service out of Chennai but DO NOT have their office in Chennai to assist the passengers on pre and post bookings/queries at Chennai . They in turn have their call center No 09246584437 (STD)& Singapore office number 0065807630 & Fax 006568222310 .
We also face the difficulty on communication as they are not willing to provide Tiger Airways email id to address the issues accordingly .

Yesterday evening(Post IST 1800Hrs18Feb 2010) they come up with seat allocation which i denied to accept and insisted on refund . As i mentioned , Am firm on Refund and am in no mindset to proceed to travel on this Airline due to such service failures which resulted me in mental stress, unrest with additional expenses on phone calls , wastage of my productive time with agony pushing me to suspend my travel plans to Singapore on Tiger Airways once and for all .

Today , the 19 Feb 2010 around 1000Hrs , Mr.Kelvin Teo - Manager Reservations , Claiming to be from Tiger Airways Singapore called on my hand phone no 9840429152 and updated that they will not refund and cancellations not acceptable though they were at mistake .I denied to accept his claim and wanted them to Refund in full along with the commission of 3.5% on Credit Card Transaction .He even dared to threaten self on forfeiture of total sum paid if i proceed on legal front .He also asked self as to what proof do i have for all such communication over telephones and wanted the records . Hence ,I requested him to advise me their email address for me to address my further queries which he denied to provide and wanted self to use the Sin Fax no for any such communication .Moreover , he was not ready to transfer the call to the PRO or the legal department .



Await your advice please on ways to get refund in this case

Tks & Rgds / S.Chandrasekar