Complaints India

1) That it is to bring to your kind notice that I have purchased a Playboy Watch having order number 302949 worth Rs. 2,696/- (Two Thousand Six Hundred and Ninety Six).
2) That the same order was dispatched dated 20/03/2011 through Blue Dart Courier having tracking ID 43729502390 and the same ID is wrong as I confirmed from Courier Partners.
3) That for the same issue I called and emailed to your customer service many times, for which, reference can be made to below mentioned trailing mail.
4) That for this issue many fake cases were registered having case number 46516, 47833, 52360 and 98657.
5) That through telephonic conversation it was intimated to me more than three times that my product will reach me in 48 hours but even after the expiry of a month my product not reached me.
6) That I placed order number 357411 of Seagate Expansion 3.5 (1 TB) External Hard Disk which was dispatched through your Courier partner DTDC having tracking ID D03203635 which is wrong again when I verified with the courier partners.
7) That I have made the payment for both of my above mentioned order but unable to get the product.
8) That I made consistent attempt to solve these issue between us, although due to lack of any responsibility shown from your end I have to proceed with appropriate legal action as per Consumer Law of India.
9) This notice has the object to bring my unsolved issue to your knowledge before proceeding for the appropriate legal action.
10) That I give you a time of 24 hours to take severe action on my issues by sending product to me with adequate compensation for the time and money consumed in the transaction.

Reference to Trailing Mail -

Dear Sandeep,
Thank you for your honest feedback. We will certainly forward this to the concerned teams. We assure you that as we grow you will see a better level of services.
We value your relationship with us.
Please feel free to contact us, if you have any further concern.
“To continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile immediately.”
Regards
Satish
Team Fashion and You
Website: www.fashionandyou.com
Support Line| +91 120 6739999

From: "Sandeep Agrawal" [varchaswa@gmail.com]
Date Sent: 04/17/2011 3:12:00 AM
To: varchaswa@gmail.com
Subject: Complaint order no.302949 [Case:52360]


Dear Representative,

When I am getting my product? All time limit crossed.

Please tell me. What kind of service is this? I am writing 5-6th mail.

Thanks,

Sandeep Agrawal,

Advocate, High Court,

Mb. No. - 09533967107, 09302997000


Dear Sandeep,
We regret for the inconvenience that caused to you.
We would like to inform you that your order no. 302949 has been dispatched from Blue Dart on 21-03-2011 but you haven't received it now .
We have forwarded your request to our concern Department they are getting it checked we make sure that you may receive it soon.
We value your relationship with us.
Please feel free to contact us, if you have any further concern.
“To continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile immediately.”
Regards
Satish
Team Fashion and You
Website: www.fashionandyou.com
Support Line| +91 120 6739999

From: "Sandeep Agrawal" [varchaswa@gmail.com]
Date Sent: 04/11/2011 11:15:00 PM
To: varchaswa@gmail.com
Subject: Complaint order no.302949 [Case:52360]

Dear Representative,

You asked me to keep patience. How much patience I should keep? When I have already paid the amount and it has been dispatched - Why I am not getting the product? Now, I feel scary to order another product. Kindly ascertain tha fault and rectify the same.

Give assurance for my product. I don't have time to keep on asking again and again about the status. Please give me affirmative response urgently.

Thanks,

Sandeep Agrawal,

Advocate, High Court,

Mb. No. - 09533967107, 09302997000


---------- Forwarded message ----------
From: Sandeep Agrawal
Date: Sun, Apr 10, 2011 at 11:30 AM
Subject: Fwd: order no.302949
To: Fashion And You



Dear Representative,

More than 20 days have passed, I have not recieved the product. What is this?

Kindly let me know the status of Case:46516 on urgent basis. I made the payment but have not received the product. I want product at earliest. Whats happening? Kindly do the needful.

Sandeep




---------- Forwarded message ----------
From: Sandeep Agrawal
Date: Thu, Mar 31, 2011 at 11:50 AM
Subject: Re: order no.302949
To: Fashion And You

Kindly let me know the status of Case:46516 on urgent basis. I made the payment but have not received the product.

Sandeep

Dear Sandeep,
Thank you for contacting us.
We would like to inform you that we have forwarded this issue to our concerned department. They are getting it checked and we make sure that you will receive your order 302949 soon.
We apologize for the inconvenience caused to you.
We value your relationship as a customer and thank you for continuing to be our patron.
"If to continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile or call 1909 to unsubscribe immediately."
In case you need any further assistance please call us on +91-0120-6739999 or send us an email on
support@fashionandyou.com.
Regards
Reshu
Team Fashion and You

From: "Sandeep Agrawal" [varchaswa@gmail.com]
Date Sent: 03/27/2011 9:17:00 PM
To: varchaswa@gmail.com
Subject: order no.302949 [Case:46516]

Respected Representative,

My below mentioned order has not reached to me yet. It is also not showing in bluedart tracking ID. Kindly ensure it will reach me soon.

I had courier problems before too. My address is perfect. I don't know why it is getting delayed.

Sandeep Agrawal


---------- Forwarded message ----------
From: Fashion and You
Date: Mon, Mar 21, 2011 at 6:13 PM
Subject: Your order no.302949 has been dispatched
To: varchaswa@gmail.com




Order Dispatched Successfully!
Dear Sandeep Agrawal,
This is to inform you that your ORDER NO.302949 has been successfully dispatched from our warehouse. Depending upon your location, you will receive your purchase within the next 2 – 7 days.
The shipping details are as follows :

Courier Company Blue Dart
Tracking Number43729502390

In case you have any questions/queries/feedback, please feel free to write to us at support@fashionandyou.com or call us at : +91-0120-6739999 we will respond to you at the earliest we can.

Remember, your satisfaction is our first priority! If there's anything that we can do to help make your experience at Fashionandyou.com more enjoyable, please let us know. It is our pleasure to serve you.
Indulge Yourself
Team Fashion and You.

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