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Apparel & Accessories, Apparel Complaints Consumer Complaint About Appearl And Shoes, Bag It Today, Pune


Complaint ID: 15962 2011-05-19 Posted by: Amit Sharma


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I placed an order on Bag It Today on May 10th for a Reebok Kit having primary article as Reebok Lite Shoes (Size 8) and Reebok T-Shirt (Size Medium). Please note that Online order on Bag It Today didnt ask me for size details, and initially I thought that this transaction must be a fraud - I contacted them multiple times and realized that it's a usual process at their site and gave my size information later. I rec'd a shipment on May 17th and found that I was delivered Shoes having Size 10 and T-Shirt of size Large. Upon contacting Bag it Today they accepted their mistake and upon insistence of mine agreed for a reverse pick up. This process of collecting articles back and sending me the right product would take a month now which is not acceptable and I'm asking for a refund which they refused by saying it's my mistake.
I think it's a case of cheating. Details of my order are:
Order No: 78164
Order Date: 10-May-2011
Invoice no: TRNTL/DLI/2011-2012/84125
Reverse Pickup order no: 184830

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Date: 2011-12-23 by shomoo bose
More than a week has passed and I've not yet received my Rs 99-ka-Spice dual sim mobile. Why?

Date: 2011-05-23 by Bag it today
Dear Mr. Sharma,

We have come across your complaint. Please accept our sincere apologies for the inconvenience caused to you.

We regret to inform you that we have check from our concern team and we are unable to arrange reverse pick up for the same. hence, we would request you to kindly send back to us the parcel at address mentioned below:-

Khasra No. 371,
Fatehpurberi
Bhati Village
New Delhi 110074

The parcel should be accompanied by a photocopy of the invoice and a covering letter mentioning the requirements. As soon as we receive the product at our end we shall process the refund and intimate you about the same.

Note – Once you dispatch the order, kindly get in touch with us with the scanned copy of courier or proof of delivery receipt so that we can also keep a track. Kindly keeps the original receipt with you.

We shall be happy to render any further assistance or clarification that you may require.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Bag It Today.

COMPANY RESPONSE  
Cheating at Bag It Today
 
Complaint ID: 15962 Response Date:2011-05-22 Responded by: Bag it today

Dear Sir,

We have come across your online complaint registered on complaints-india.com

Please accept our sincere apologies for the inconvenience caused to you.

As per our telephone conversation
with you we are arranging the reverse pick up for the complete parcel after receiving the same we shall process refund. It may take 2 week time for process refund.

Note – the parcel should be accompanied by a photocopy of the invoice and a covering letter mentioning the requirements. As soon as we receive the product at our end
we shall process the refund and intimate you about the same.

We shall be happy to render any further assistance or clarification that you may require.

We value your association with bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.Com

We would request you to kindly mention this subject: online support whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Bag it today.

 


Complaints India enables consumers and users of services and products to post their common complaints and suggestions regarding airline, bank, business, companies and Government and non Government organizations in India and abroad. Track your car complaints, mobile phone complaints, bank complaints, credit card complaints etc at this website. It's a consumer forum, board or bureau for consumers to redress their complaints.

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