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Books & Stationery Complaints, Books & Magazine Complaints Consumer Complaint About Book Parcel , Personal, jajpur road orissa


Complaint ID: 17663 2011-06-22 Posted by: PRADEEP KUMAR TRIPATHY


Post a Similar Complaint!

Dear Sir,

I am very sorry to inform about the no co-operation extended by
your Bhubaneswar Office & agent Mr Swain loacted at Jajpur Road, for the delivery of my parcel even if after repeated follow ups with both the offices ( though consigment lying at their office itself).

One of my parcel ID no: 7657696723 was booked from Bangalore Flipkart.com on 16/06/2011 and they had given committement of delivery within 2-3 days. After
continuous follow up with your Bhubaneswar office it was found that it arrived at Bhubaneswar on 20th morning and on 21st morning it arrived at Jajpur Road Office.

Being a urgent parcel I requested Mr Swain of Jajpur Road to deliver it on 21st itself by afternoon. But he shown unwillingnesss to attain my request showing lot of
excuses like \" where is your location\" ,\"my boys are not available\" etc and finally
cut off my call in the mid of conversation. This sorts of response is not expected from a reputed courier agency like Overnite Express.

Finally parcel not delivered on 21st. Today also on 22nd June 11.30 a.m, this parcel is not delivered.

One thing I want to inform you that my house is in the heart of the city and my detail address,phone no etc given on the parcel. Being an in charge of a courier agency it Mr Swain\'s duty to know all details of customer\'s location.

One thing I want to point out that while contacting over phone from 19th Onwards with Mr Swain, I found most of the time his mobile is switched off and whenever I got a connection on his mobile his response was like this \" now I am outside the office, \"I can tell u details after coming to office\" but after coming to the ofiice he never bothered to contact with a customer who is running after an urgency. Instead I established contact with him over the time frame given by him and found his mobile switched off.

Being a customer why should I follow up so many times by semding money on
telehone and wasting time.

Kindly look into it, it is a major imrovement area for your service.

Thanks & Regards,

P.K TRIPATHY
ASST MGR PURCHASE
TATA METALIKS LTD
09434454925

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