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Books & Stationery Complaints, Books & Magazine Complaints Consumer Complaint About Delhi Public Library,asia House,kasturba Ghandi Marg,new Delhi , Autonomous Organisation Under Ministry Of Tourism ,culture & Education, NEW DELHI


Complaint ID: 1783 2010-06-24 Posted by: READERS OF DELHI PUBLIC LIBRARY


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TO
The Director General
Delhi Public Library
Sarojani Nagar, New Delhi 110023
SUB-Complaint against Mrs.Kamini, Librarian, Delhi Public Library,
Asia House, Kasturba Gandhi Marg, New Delhi.
Sir,
WE, the Readers, draw your kind attention and report against Mrs.Kamini, Librarian, Delhi Public Library, Kasturba Gandhi Marg, New Delhi with the following facts-
{i}That Mrs.Kamini, Librarian, being In charge of library is expected to maintain high standard of conduct & discipline. The Delhi Public Library is an autonomous Organization under Ministry of Tourism & Culture and its main objectives are to provide
Library Services to Delhi NCT’s Citizen .In contrary to above, it is surprising to point out that this Library’s functions are not fulfilling the basic needs of common Readers, It is wry facts that the Library timings and functioning are fully regulated by her competency or own will. It is walk and talk that the Library some times opens and some time closed without adhered to any Gazetted Holidays ,mostly opens after 13 Hours[1 PM}…God knows how the Office norms are being followed. The Class IV Staff - Library Attendant is only found sitting –functioning the Library, issuing Library’s books to the Readers.
{Ii}It is also brought to your notice that Mrs.Kamini has left Library without any prior notice, if sitting found either gossiping with outsiders or talking on Mobile.Thus, she does not take interest and performs her duties honestly. She was previously punished by department on account of dereliction of duties but no improvement has so far been taken place. She is known amongst reader for her rude and unbecoming behavior,

{iii}It is surprising as observed by readers that She frequently issues the Library’s books to her daughter, relatives and friends without any accountal or transactions viz. without any entry on borrow –card, It is evident that the Head Quarter’s Office has supplied full
Set of Osho’s books but most of books are taken away from the library with the sweet notice of librarian. It is amazing fact that ‘The Great Secret –Talks on the Songs of Kabir along with other Osho’s books are not found in library where as these books are neither issued .It is not understood under which circumstances these books are not found in stock. It requires illustration. It is presumed that no proper Inventory checking is being carried out as per library-Rules.
The irregular practices have resulted a great dissatisfaction .WE, the Readers request your good self to look into the matter at your level in order for betterment.
Regards
WE, the Readers of Delhi Public Library

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