Complaints India

Ezone had advertized their zero margin sale in June 2010 and gained publicity by advertising that they are offering products at zero margin and not keeping any profit for them. This was just a publicity stunt as they cancelled all the orders later or provided the replacement with local brand products which were no way matching with the products ordered and where they saw good porofit margins. When I looked at their website (www.futurebazaar.com) during the sale I saw the prices were really competitive and I ordered 11 different products during this sale. Order numbers:

5001257640

5001255227

5001258047

5001258027

5001255442

5001255419

5001255245

5001254896

5000801242

5000811985

5000811980

After couple of days when I saw my orders in still progress state I called them to follow-up on my orders they kept me on hold for long, asked for all my order number and said they will get back by tomorrow. They did not turn back and I mailed them, they replied next day saying that only 2 orders are in stock they will ship it immediately and rest 9 orders they will ship in 5 days. They did not ship even a single product and then I started following every day and they started making new pretence every day. I finally got email from them today saying that some orders are cancelled and some they are giving the replacement with all local and cheap brands. For LG and Usha brands products they are giving Koryo brand products as replacement and that too with MRP much less than the products which I had ordered. I told them I am ready to wait for some time till they arrange those products but still they cancelled my order. After I order was confirmed online I sold my all old items which I had ordered thinking that I will receive them in a week time as they offer 7 days delivery guarantee but I did not get even a single product. Also, they did not send 50% money back which they publish on their site that if the product is not delivered in 7 days they will offer discount couple worth 50% of the product value.

Is not Ezone and Futurebazaar together playing games with customers. Is it the way to deal with customers? Don’t you think that Zero margin sale was just a publicity stunt because they did not give even a single product as promised and made the customers follow-up with them every day with no result at all. Those who did not order any product during this sale may be thinking that they offered the products at a very cheap price but background really is totally different. Customers are given with local brand products at the print of renowned brand products and did not get what they order. I am going to register online consumer court complaint against them if I do not order my orders or replacement orders of my choice within one week time.