Complaints India

With reference to PNR; DLEGPU for Lko-Maa booked on 3.7.2011 at 10.00am, I would like to lodge a strong protest to Customer Care/ Management that the fare offered for 3 Adults and 1 child is Rs. 11128/- while I have been charged Rs. 26336/- for the same.
I protest! How can you do such a thing? I demand a Complete Refund of Rs. 26,336/- with Immediate Effect.
I have spoken to your Call Centre executive Hussain(who had in turn spoken to his Superiors)at 10.00 a.m on 3.7.2011 and been asked to e-mail you at this address.
A copy of this complaint will be filed with travel portal Travelocity and the SBI card authorities whose card I have used to book this \'frivolous\' fare.
Thank you for reverting back to us . . .@ 6.02 p.m Monday(4.7.2011), considering the complaint was lodged at 10.39 Sunday morning(3.7.2011). So much for \'Speedy Customer Reach-out\'.
Kindly observe the travel date is 7/7/2011: LKO-MAA.
Also the Delhi Customer Care(01139893333) was unresponsive even at 4.30 p.m. Of course, no one at the Lucknow Ch. Charan Singh Airport Office(2434009/2434010) would pick up either of the phones at the impossible hour of 4.45 p.m.
Even Travelocity\'s PriceGuarantee(02240599535) and CustomerCare(1800180222), 01243016900, 01242358222 have been oblivious.
Thank you for receiving my complaint e-mailed at 10.39 a.m on 3.7.2011, at 1758 hrs on 4.7.2011, and I\'m not making Lite of Jet services!
This is how it works - I called the Lucknow Airport Office at 4.30 p.m and the numbers listed on your Website were both unanswered!
So I called the Delhi no. 01139893333 and spoke to Call Executive Ganesh at 4.45 p.m - he replied that the Complaint could not be registered at the Reservation/Ticketing Call Office ; next I called Call Executive Joydeep at the 1800225522 no. and met with the same response. Both Call centre chaps explained that complaints could only be lodged via INFO@JETLITE.COM(the Customer Care redressal system that takes eight working hours to respond).
. . Each time you call the entire situation must be explained all over again. HARASSMENT, YES!
To prove a point.I called up Call Executive Jasdeep(5.30 p.m, dated 5.7.2011) at Travelocity and he checked LKO-MAA fares via Travelocity website to be Rs.3382/- and subsequently Real Time Jetlite availability to be Rs. 3882/- and the total fare for 4 Adults to be Rs. 15528/- only(date of travel 8.7.2011).
My complaint is, as you know, \" Why must you show net fares as lower than what you charge us WITHOUT INFORMING THE CUSTOMER? There was no Confirmation/ Warning step prior to the purchase. I would not have purchased the tickets in the first place.
The listed fares for the LKO-MAA sector was Rs. 2782/- and the return MAA-LKO sector Rs. 2085/-(as at 10.00 a.m dated 3.7.2011) .....but Jet Webmasters Nizel and Santosh reply otherwise. They toe the company line, I assume.
I need to talk to someone responsible, someone capable of taking a decision . . . and fast!
Do not hide behind layers of Corporate convenience or \'Red Tapism\' to insulate yourself from your customers. Service providers must admit a mistake - admit it and carry on! Everyone does. 9 times out of ten they do a good job! I\'ve never had any issues with Jet before, right from \'96 onwards(my first Flight).
I do not wish to fly, on this trip at least.
As of 6.7.2011 responses are getting quicker though it\'s still taking Jet half a working day(1.00 p.m ) to get back to me.
This is such a waste of Resources - the Airlines, mine. And totally unnecessary. This could have been avoided. I\'m exhausted writing too Jet everyday for the past four days. You know what is further frustrating? Replies like, \"we can\'t take action on this because the Booking was generated over the Net\"! What\'s the difference to the customer? Net or physical or over the phone - YOU ARE STILL JETLITE(one of the Oldest private airlines operations in the country!! Companies must think of some inventive answers, please.
Today(6.7.2011), for the first time since this madness began, I received two responses that were human. From Web Manager Nizel(info@jetlite.com) elaborating that Jet was working on the complaint(1.39 p.m.)! and the next from Reservations person Neha(1.00p.m, ph: 01139893333)): giving me another e-mail address to which I have, and, coincidentally, all around the same time i.e. 1.00 p.m. This is good medicine.
I\'m going to sign off now, with a lot of hope, as well as trepidation as the 8th of July nears. Unfortunately, this is a credit card transaction and I\'m more or less stuck -in , as it were. But I\'m wiser and going to be extremely circumspect.
Needless to say, I still have\'nt heard from facilitators \"Travelocity\".
Once bitten twice shy, people!
In India, it\'s going to take forever to get over the friendly neighbourhood travel agent, as averse to Faceless, Friendless, Call Centres with the kind of delivery system I have experienced.
Thankfully, our options remain open! . . Pinch me someone when we are prompted, \" . . Press 1 for Privilege Customer . . \" Tell me about it!
Going crazy,
Petula Correya

  Post a Similar Complaint!

  View All complaints about this Company - Jetlite Online Booking (1)

  Company Response. Send Reply to the Complainant and Add Company Response to Above Complaint

  Post Your Comments (Will not be mailed) - Use Form Below

Name:

Email: - Note: No reply mail will be sent to this ID

CAPTCHA Code: