Complaints India

This is to inform you that I had purchased a new FORD FIGO (Diamond White) bearing registration number RJ14 CM 2116 on April 16, 2011 from K.S. CARS (P) LTD. After around 10-15 days I noticed that the colour of the Right Hand Side Front Door is different from the rest of the car colour. As soon as I noticed, I informed my problem to the Dealer. For about 2 weeks they misguided me and tried to evade the issue. But later when I pressurised them, on June 22, 2011 they gave me in writing that a representative from FORD INDIA LTD. will come on July 2, 2011 and inspect the car.
The representative from Ford India Ltd., Mr. Amol Chauhan (Asian Paints) inspected the car for about 3 hours on July 2, 2011. He unofficially told us that the car is accidental and repainted. He told us that he will not be able to give anything in writing because he has to abide to certain rules and criteria, and also FORD INDIA LTD. being one of their big client, he cannot do so. He told us that after the accident, at the time of repaint, the company could not manage to match the colour properly, which led to such a difference.


The officer, Mr. Deepak Nagraj, on behalf of the President told us that we should have first checked the car and then purchased. So I would like to ask the Company that had I purchased the car from a scrap dealer or the dealership. I suppose it is obvious that when a dealership is dealing in new cars there would be no scope, of it selling an accidental piece. So why would a customer check the car before purchasing. And if FORD INDIA LTD. feels it necessary that its customers should check the car before purchasing then I think its really shameful on their part. And if so they should have told us to check It, before selling, not now when they have been accused of selling an accidental car.


It’s been almost two months that we have been suffering from this issue, earlier when we informed the dealership about our grievance, they told us not to drive the car till the matter is solved. So for about a month and more we did not drive the car. And later on July 2, 2011 they asked us to drive the car confidently. What does this mean? Is the consumer a fool? Probably the Officials are trying to misguide us in order to evade the issue. Having owning a car we couldnot drive it for so long, and suddenly they told us to drive.




On July 2, 2011 when I had a phonetic conversation with respected Owner of K. S. CARS (P) LTD., Shri Kishore Singh Gehlot regarding the issue, he told me that why am I taking such a small accident so seriously and making it a issue. He told that he would easily get the door replaced from the company and get a paint job done, and even if some difference is there it really does not matter. So I would like to tell him that it would be a small accident and a issue for him but for a customer who has paid full price for a new car cannot accept it as a small issue, it is a real big one.



Also on July 5, 2011 when we visited K.S. CARS (P) LTD. for getting the answer to our letter, respected Director Shri. Arun Singh Gehlot told us that why are we getting to tensed in a car of just 5-7 Lacs, why are we troubling ourselves for a car of such a small amount. So, I would like to tell that even 6 Lacs is a very big amount for me. It really does not matter to me whether this amount seems small to Shri. Arun Singh Gehlot or someone else.



I would just like to ask the officials that had I paid price of a new car or a repainted accidental car? If I would have paid one-fourth of the price of a new car, then the Company by doing so would be right on its part. But when I had paid the full price why has the Company delivered me an accidental car.



And is it in the warranty policy of the Company to sell its customers a repainted accidental car and on its mistake ask the consumers to get satisfied just by getting it repainted. Why will the consumer compromise when he has pais the full price.

This is a perfect case of cheating and fraud on the part of the Company and the Dealership.



The Company cannot even imagine about the consumers loss and mental strength they have to bear.


I really think that the Company has made such big money and profits by cheating its customers, giving them old accidental cars in the name of new cars.

I cannot forget such a big loss, such a amount might be small for the Company and the Dealership, but it is very valuable for me.



I hope you can help us to get justice.

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