Complaints India

mere pass 1 computer tha jiski HITACHI ki harddisk 500GB laga ker kam ker raha tha or achanak 1 din harddisk kharab ho gayi jiski 3 years ki garanti mili thi.jab mai vaha replace ke liye gaya to unhone kaha ki harddisk ki vapsi keliye 15working days me vapsi apke address per ya hamare authorized kisi service centre per apko hard disk mile jaygi.or mene enko karna e 08.07.11 ko HARDDISK di thi jo ki eshi company ka service centre lucknow mai jama kiya tha jiski aaj tak koi vapsi nahi hui hai. harddisc ki vajah se mera perday 200 rs ka nukshan ho raha.
so muche jalde se jalde hard dick vapse dilane ki kerpa kare.
or muche ye mail mere id per mila tha support_ap@hitachigst.com to me

show details Jul 7

Return Material Authorization (RMA) Notification

Attn: Sunil Soni
Part or Model Number: 0F10381
Serial Number: HJ3PT9BK
RMA Number: 36517153

Your Hitachi GST RMA number is 36517153. You can check the status of your RMA by visiting the Hitachi GST Warranty/RMA (http://www.hitachigst.com/portal/site/en/support/warranty/) section of the web and entering your RMA number.

The above RMA number has been issued for the return of the defective product listed below. This RMA is valid for 30 days. You agree to only send products except associated to a justified warranty claim. If you send Hitachi GST any products that are not covered by justified warranty claims, Hitachi GST may retain these products. Hitachi GST reserves the right to exercise all of its legal rights in connection with fraudulent returns.

Please verify your part number and serial number. If you have questions, contact the Technical Support Center (http://www.hitachigst.com/support/contact-support/).

You must write your RMA number at least 3 times on the outside of your package when returning to Hitachi GST. Please label your box as follows:

----------------------------------------------------------------------------------------------------------------------------------------------------------------
(Return Address and contact number)
Sunil Soni

village/ Post- Shiv Gara, Gaytri Interprises main market
Raibarily
India
229308

(Ship to address)

HCL Infosystems Ltd
23,Rajaguru Mahal,Ambal Nagar Main
600097 EKKATUTHANGA, CHENNAI
INDIA



----------------------------------------------------------------------------------------------------------------------------------------------------------------

Product Inspection Checklist

Inspect your product thoroughly as all warranty claims will be voided if product is received with the following:
• Foreign material on the product (e.g., adhesive, oil, dirt, gum).
• Damaged, modified, opened or dented product.
• Damaged during transport as a result of improper packaging.
• Missing parts (e.g., screws, interface cards, etc.).
• Evidence of tampering (e.g. broken seals, labels removed or torn), except
work performed by data recovery service (http://www.hitachigst.com/warranty/jsp/arma24h.jsp).
• Covered breather holes.
• Product shipped without proper ESD (Electro-Static Discharge) protection
(Internal hard disk drives only).

----------------------------------------------------------------------------------------------------------------------------------------------------------------
Shipping Instructions:
For Hitachi GST External Hard Disk Drives

Hitachi and SimpleTech Products
• DO send the External Drive Assembly.
• DO send the power adapter.
• DO NOT send interface cables (USB), stands, software or manuals.

Life Studio Products
• DO send the identified defective part, please keep all other working parts.
• Replacement will be for identified defective part number only.

G-Technology Products
• DO Send the External Drive Assembly.
• DO send the power adapter.
• DO NOT send interface cables (USB, Fire wire, eSATA, Mini-SAS), software or manuals.

For Hitachi GST Internal Hard Disk Drives
Mobile, Desktop and Enterprise Internal Hard Disk Drives
• DO send the bare drive only.
• DO NOT send adapters, controller cards, literature, mounting brackets, slide rails or software.
• Hitachi GST is not responsible for these accessories, and they will not be returned.

Packaging
Please use the original packaging when possible in returning your product. Use the following approved packaging (http://www.hitachigst.com/hdd/support/packaging2.htm) guidelines as applicable:
• Enclose each Hard Disk Drive in an anti-static electrostatic discharge (ESD) bag. (Excludes External Hard Disk Drives).
• Use 2 inch thick foam cushioning to secure the product on all sides during the shipment. When shipping more than one product, ensure that the products do not touch and are cushioned individually.
• DO NOT use foam peanuts, cloth, paper, newspaper or padded envelopes (ONLY defective Life Studio spare parts, key, power adapter or dock may be shipped in padded envelope).
• Use a corrugated cardboard box for the exterior packaging.
• Use of a traceable carrier (e.g., UPS, FedEx, DHL, USPS) that can provide proof of delivery is strongly recommended. Hitachi GST will not be responsible for shipments for which the carrier cannot provide proof of delivery.
• The use of non-approved packaging (http://www.hitachigst.com/hdd/support/packaging3.htm) may void your warranty.
• You must pay the shipping charges when sending to Hitachi GST. Hitachi GST will pay for shipping of replacement product.
• Collect shipments will NOT be accepted.
• Shipments arriving at Hitachi GST with charges due are subject to being returned unrepaired with all charges, including return expenses, due and payable by the originator.
• Hitachi GST is not responsible for loss or damage during shipment of your defective return product. We suggest that you purchase freight insurance for your shipments.

Hitachi GST Return Policy

Hitachi GST will replace the drive with a functionally equivalent replacement product, transportation prepaid. Hitachi GST may replace your product with a product that was previously used, repaired and tested to meet Hitachi GST specifications. You receive title to the replaced product at delivery to carrier at Hitachi GST shipping point. You are responsible for importation of the replaced product, if applicable. Hitachi GST will not return the original drive to consumers; therefore, the consumer is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Hitachi GST warrants that the replaced products are covered for the remainder of the original product warranty or 90 days, whichever is greater. SUNIL KUMAR SONI

  Post a Similar Complaint!

  View All complaints about this Company - Hitachi (1)

  Company Response. Send Reply to the Complainant and Add Company Response to Above Complaint

  Post Your Comments (Will not be mailed) - Use Form Below

Name:

Email: - Note: No reply mail will be sent to this ID

CAPTCHA Code: