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Automobile Complaints, Car Service Complaints Consumer Complaint About Car Repair At Ktl Ramadevi Kanpur, Maruti Service Station,ktl Ramadevi Kanpur, kanpur


Complaint ID: 22896 2011-08-26 Posted by: rajesh srivastava


Post a Similar Complaint!

To,
the general manager,
maruti services ltd.
SUBJECT-complain regarding bluff and false billing by KTL Maruti service station, ramadevi, kanpur
sir,
i have six maruti vehicles with us, one of them maruti zen no. UP 78 AZ 1473 was running in good condition, i am senior manager in bank of india and have a drive of 100km per day..when i was coming back from office i dropped my colleague at ramadevi kanpur, when i again started to drive it was not starting, ktl service station ramadevi service station was near to that place so i contacted immediately to the service station manager, he told me there is some problem in engine so please leave the vehicle, i left the vehicle there on 09-07-11, they informed on 22-08-11 that your vehicle is ready and bill amount is rs.55, 000, on 26-08-11 i went to that service station and taken test drive, the vehicle was not fully repaired..it was making lots of noise.there were so many problems in car on test drive and i found that they were cheating and false billing was being done so i did not collect the vehicle, i request to look into the matter and get the enquiry by top engineers pannel.
thank you,
rajesh kumar srivastava
09450610084
srivastavamohit7033@gmail.com
26-08-11

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COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2012-05-08 by Ramu
Experience with SAI SERVICE


We had purchased a New RITZ vehicle from SAI SERVICES, Erragadda on 13th May 2011. This vehicle was manufactured in Nov 2010. The vehicle No. is AP 28 CF 6415.

Initial Promise:

As this car is Nov 2010 make and we have purchased it in the later year, Sai Service has offered us few accessories free of cost that include mud flaps, door mats, central locking, Sony audio system with 4 Nippon speakers, fabric seat covers, Anti Rust Coating, steering wheel cover, wheel caps and Teflon coat. We had an agreement that the sun film will be done by them, but I would pay half the amount. The representative has informed that the sun film will be put when the car comes for the first service after registration as the inspector might object during the registration. But, to my surprise they have put the sun film at the time of delivery and they were not of my choice. The representative has promised to use 3M products but has installed GARWARE which works out cheap for them. The first Teflon coat is done at the time of delivery and they promised to do the 2nd one in the 2nd free service.
White Spots on the roof:

Before taking the delivery, we have checked the car in the godown. There were few white spots all over the car. The security said that these were due to the belts holding the car during transportation and they will be gone if we get the Teflon done. In the excitement of the delivery of the car we haven't checked the car on the top for the spots. After 3 days I have noticed the white spots and reported them. But, they said that these stains were not present at the time of delivery as they have done a thorough check. As it was my fault, I couldn't argue on this. They have tried various methods to remove those spots but to no use. They even took off the 2nd Teflon coat coupon from me in order to do this. When, I enquired about the coupon the representative has assured me not to worry as he will be with the company and can come any time to get it done. They finally said that the top needs to be repainted. I hopped around Sai Service station for a month hoping to get it done by them as it is a brand new car. As you know nothing comes for free, they have told me to shed bulk amount to fix this or get it covered under the insurance. I haven't chose either of those as I was new to driving and was hoping to get some more scratches on the car in this busy Hyderabad traffic.
Got the First free service done on 11th June 2011!!
Defogger Vents:
This incident happened after 3 months or so after the car was delivered. FYI, in the initial months we used to park our vehicle on the road. We switched on the defogger as it was raining. We completed our routine and parked the vehicle. I stepped into the car the next morning, just to see that the defogger vents are burnt. I've taken the vehicle to the Sai Service station and they insisted that the issue wasn't with the defogger but, the vents might have been bitten by the rats. I wonder how a rat can bite two different defogger vents at the same spot!!! I left the car for the inspection and they confirmed that there wasn't any technical issue. Much to my relief…..sought of!!!
Air Conditioning:
The car is used occasionally. We used to observe some bad smell coming out of the A/C when it is started or running in the blower mode (not every time though). In the winter season, we used to get some fog like smoke out of the A/C vents with some burnt smell. I have immediately taken it for inspection to the Sai Service Station. They kept the car for 2 days and said that the car is perfect and there are no issues with it. In fact they haven't found any problem with the A/C. Even after them assuring about the A/C in the car, I've noticed the same problem thrice. This time, I decided to get it fixed in the Second Service.
Got the second free service done on 14th Nov 2011!! I haven’t opted for getting the Teflon done in this service as there were many deep scratches on the car and was planning to get them painted soon!!
Oil Seal, sound in the Break and Pungent smell in the Air Condition:
Adding salt to the injury, the oil seal of the car has broke just after 7 months or so from the date of purchase. There was no proper explanation given to me as to why the oil seal has broke. We observed some mild sound coming out of the break when it is applied. Bad smell in the A/C was still persisting. Complained about all these and they assured that all the issues will be fixed. As there were many scratches on the car, I decided to get the car painted for the scratches along with the roof top :( . Of course, covered under insurance though!!!
Car was handed over to me after 2 days. I received a call enquiring about my satisfaction on the service just after 3 days of delivery. I couldn't comment on the fixes as the car wasn't used much.
Barely after a week, the problems with the break and A/C started again. This time I am reluctant to show the car at the Sai Service Station. I am waiting for the 3rd free service to sort out the issues.
I am still left with the 2nd Teflon coat for the car. After getting the painting done, I enquired about the free Teflon coat. The customer rep told me that there wasn’t any free Teflon coat updated against my file. So, I called the representative who sold me the car. He said, as the car is newly painted, we will get this done after a month. I too agreed to it. When I called him after 45 days, his mobile wasn’t responding and upon enquiring, I came to know that he has left the company. There was another representative who was involved in all these conversations. He too was reluctant to help me. But, upon repeated calls, he said that the other guy has left the company and he has to get the information from him. I had to call him continuously for 2 weeks just to know that he too has left the company and there is no one listening to me now. I made a visit to Sai Service Station and have explained all this to another representative today (08th May 2012). He hasn’t promised anything about the 2nd Teflon coat as he is not aware of the situation and he has to talk to his superiors before committing. He was supposed to call me today, but haven’t heard of him till now.
These representatives are only concerned about the ratings given by the customers. The moment you take the car or get the service done, they will start to bug you to rate them and they will get that done tactically within no time!! Afterwards, there is no one to listen…..
One of my friends warned about the service here at SAI SERVICE but there is me who never listened to him!!!
I am terribly horrified with the issues experienced and the service provided by SAI SERVICE Station Erragadda and Balanagar. I am slowly starting to lose confidence that Maruthi talks about!!!

Can you please suggest a good service station where they fix these issues rather than just making over and handing it. Also, what is the action that Maruthi Udyog takes against these incidents?



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