Computers & Office Accessories, Computer Laptop Complaints Consumer Complaint About Laptop Seller, Kochar Informatics, delhi |
| Complaint ID: 23768 | 2011-09-06 | Posted by: Preeti |
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I brought a DELL laptop from Kochar informatics 2 months back, this laptop was not working fine, i complaint him and he replaced this laptop and delivered the other one to my place but without bill. from the very first day i am asking for the bill but he is giving me excuses all the time. and i started facing problem with laptop also, i calledup at Dell customer care center for technical support and after taking the laptop service tag number they said this laptop is sold illigal. in our record this laptop is not sold in india and Dell company has not given any bill for this laptop and Dell company will not give any tecnical support for this laptop due to illigal sale. according to them this dealer has done fraud with me, he sold this laptop to me without ligal documents. Now i asked this dealer to reply for this and give me the origonal bill and company authrization for this laptop. otherwise take this laptop back and return my mony, he is not ready to do so, he is not giving me any positive response, he stopped picking up the call. he is now denying for every thing like bill and engeenier support to fix the laptop problem. He clearly says that i have sold so many laptop like this, no one has complaint against me, u do whatever u can... now i am requesting you to please help me. he has done fraud with so many customers and still doing it... his name is Naman jain. KOCHAR INFORMAICS, G-4&5 KAILASH BHAWAN, WAZIRPUR COMM COMPLEX DELHI-110052, His contact number is 9911474000 and email ID is ♫
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