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Airport Complaints, Southern India Airports Consumer Complaint About Mismanagement & Harassment, Jet Airways, Hyderabad


Complaint ID: 23942 2011-09-08 Posted by: Ganesh Shetty


Post a Similar Complaint!

fwd letter to the
Founder Chairman of Jet Airways.
Mr. Naresh Goyal

date: Sunday, August 21, 2011

To,
Naresh Goyal,
Founder Chairman of Jet Airways.


SUBJECT: MISMANAGEMENT & HARASSMENT OF CUSTOMERS BY STAFF OF JET AIRWAYS

Respected Sir,

I, the undersigned, would like to bring to your kind notice my own horrible experience for your consideration & favourable actions.

I Ganesh M Shetty along with my wife Mrs Gunvanti Shetty, had wished to visit to Tiruparti by Jet Airways by flight, before proceeding to my Honeymoon, and my flight details were as under

(a) JET AIRWAYS KONNECT 2006 FROM MUMBAI TO HYDERABAD DEPARTS AT 10 JUL 2011 12.55.22

(b) JET AIRWAYS KONNECT 2761 FROM HYDERABAD TO TIRUPATI DEPARTS AT 10 JUL 2011 15:00:00 HRS

This for your information that on 10th Jul 2011 the flight JET KONNECT 2006 FROM MUMBAI TO HYDERABAD was delayed by 40 to 45 minutes from Mumbai Airport. We reached at Hyderabad at 15.05 hrs. The moment we reach Hyderabad, we rush to counter staff of Jet Airways, as our onward flight from Hyderabad to Tirupati was scheduled at 15:00 hrs but no proper feedback was given to us and they made us to move here and there. There we met one of your staff named Ms Garima with a walky-talky in her hand. We showed our tickets to Ms Garima and she had checked our tickets details in the computer and took us to 1st Floor ticket counter. There Ticket Counter Staff informed us that we have missed the said flight from Hyderabad to Tirupati. We were travelling by connecting flight from Mumbai to Hyderabad and then Hyderabad to Tirupati, as the former flight i.e MUMBAI TO HYDERABAD was delayed, the question of missing HYDERABAD TO TIRUPATI does not arise.

Then Ms Garima took us to Ms Rupali who was Duty Manager on that day. Ms Rupali shouted at us and insulted us like anything and was saying, “Jao tumko jo karna hai wo karo, aaj Tirupati ka koi flight nahi hai. Ratko King Fisher se Chennai jana ho to jao” but being a lady I respected her and requested her not to shout, but then to she was firing at us like anything and was not ready to accept her faults. Then she said that she will give us the ticket of King Fisher. The said flight was at 8:10:00 hrs.
Meanwhile We again met Ms Garima at ticket counter where she introduced us to Mr. Aritra, who kept us waiting near the gate of Hyderabad Airport for about two hours. We again took the permission of the security guard and entered the Airport again. I went to counter called Help Desk, there I got no response then I reported to ticket counter, there Ms Garima was busy with her work and totally forgotten about us and our ticket. Finally we got the ticket at 18:30 hrs that is of King Fisher Flight, from Hyderabad to Chennai. We reached at Chennai Airport at 23:30 hrs, there were no transportation available at night for Tirupati. There we hired a car and went to Tirupati.

We had reached at Hyderabad Airport at 15:05 hrs and staff of Jet Airways kept us waiting till 20:10 for the mistake of their own. We took lot of pain to get the ticket of King Fisher too.

Sir from the above you can understand that how much I & my wife suffered mentally and physically as well, & that too at our Honeymoon trip. I made nearly a loss of Rs. 15,000/- for the mistake of Jet Airways staff. I was insulted too. I had been told/promised me that they will pay me the transportation charges and suggested me to go to Chennai. But at Chennai nobody bother for us. I have wasted my 15 to 20 hours due to carelessness of staff of Jet Airways. I understand that, it was not only me but many more people were there who might have suffered like me due to non co-operation of staff of Jet Airways.

In view of the above, it is my humble request you to please check the flight details of connecting flight from Hyderabad to Tirupati as on 10th Jul 2011. However from the above you can understand that how much we suffered due to carelessness of Jet staff, necessary action on following individual be taken immediately because of their carelessness I had lost more than Rs. 15000/-.
(a) Ms. Garima Counter staff
(b) Ms. Rupali, Duty Manger
(c) Mr. Aritra

And hence, I am writing this letter to you and humbly request you to look in to this matters personally & help us common people to live life better. There are many such experience that people faced at Airport but nobody dares to open their mouth. I also request you to grant me compensation of Rs. 9,00,000/- (Rupees Nine Lakhs only) as reimbursement of mine & my Wife’s mental trauma and to teach a lesson to JET staff, so that in future they will take care before talking to any customers.

I would like to bring your notice that a recording through CCTV cameras at Airport would be relevant to give better idea about logical/understandable image of your staff. Through camera recording you can have idea about rudeness of your staff which I experienced.

Kindly take necessary actions as appropriate.

Thanking You.

Yours truly


Ganesh M. Shetty
9869058146
9223330644

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