Complaints India

----- Original Message -----
From: rajneesh madhok
To: in.contact@hp.com
Sent: Sunday, September 11, 2011 3:52 PM
Subject: Overcharging by HP dealers, Defective Laser Printer, Loss to Government Exchequer


To September 11, 2011

To

The Chief Executive Officer,

Hewlett Packard India Sales Private Limited,

24, Salarpuria Arena,

Houser Main Road,

Audogodi,

Bangalore-560030

SUB: OVERCHARGING BY HP DEALERS, DEFECTIVE LASER PRINTER, DETAILS ABOUT THE SERVICE PROVIDER ONLY WITH TOLL FREE NUMBERS, LOSS OF GOVERNMENT EXCHEQUER BY UNDER BILLING AND OVERCHARGING FROM CUSTOMERS.

REGARDING UNFAIR TRADE PRACTICES:

That I purchased HP LJ M1005 MFP (LASER WITHOUT FAX ALL-IN-ONE PRINTER) CB376A from Secant Technologies (Prop. Litratim Mcro specilities Pvt. Ltd.), Aarti Chowk, Ferozepur Road, Ludhiana, Ph: 0161-3012222 (Sales), 2424069 (Support) having serial No. CNG8C6X1KC for Rs 11,973/= Vide Retail Invoice No. RI/01411 dated 10/09/11, whereas the Maximum Retail Price of the product inclusive of all taxes is: Rs 11,349/= Before going to the showroom of the dealer, the customer made call to the Authorized person at 9872003001 and enquired the price of the said Printer. The said official told that the price of the Printer is Rs 11349 inclusive of all taxes.
On reaching the showroom of the said dealer ( In company’s website it is declared HP-Reseller Locator Partner Details Secant Technologies, Opposite Arti Chowk Ferozepur Road, Ludihaian 141001 Punjab Tel: 0161-3013222, 9872003001 Fax: 0161-5010606. The Sales officer told that the Price will be charged Rs 11349 plus 5.5%= Rs 11,973=00 and the Bill will be provided to you for Rs 11,349=00.
I enquired the matter from all the dealers from Ludhiana and Jalandhar all the dealers are charging Rs 12,000 to Rs 14,000 in retail for the said product. Whereas the Maximum Retail Price on the carton is also printed as MRP Rs 11,349/=.
I requested the concerned Sales official and the Authorised person whose contact number is shown on the website but all in vain. The concerned person took full amount of Rs 11,973=00 and provided the cash Memo for Rs 11,349=00.
The reason of overcharging provided by the Dealer and the concerned official was that we have to pay more for the purchase of said product so we are selling the product on the premium.
The modus operendi which the consumer extracted is that the Company has paid duties and other charges to the Government on the M.R.P. affixed on the packages and the more amount collected from the customers are being hotch-potched by the dealers and the company.
When maximum Retail Sale price has been printed then in no case the product should be sold over and above the M.R.P.
The company and the dealers are earning huge by defrauding the customers and the Government.
The short point required to be decided in the present case is that the amount collected by the dealer over and above the maximum retail price affixed on the Printer packages should be enhanced properly and the loss to Government Exchequer should be stopped.
The company should pay the Custom Duty/ Excise duty on the actual amount being charged from the customers and the retailer should also pay all the Government dues as per the amount charged from the customers.
The said amount collected over and above to the maximum retail price is the income in the hands of the Seller and so the amount so charged is not being accounted for and the loss to Income tax department is also being made.
The confirmation of the allegations can be made on the survey to dealers.
The dealer is getting the signatures of the customer that the sale of the product is being made at under valued amount.
Loss to Government exchequer is being made by under valuing the invoices whereas the dealer is charging more than maximum retail price from the customers.
The dealer’s margin on the M.R.P. and the company’s transaction with the dealers are evident that the malpractices are being done with the connivance of the company to loot the customers and the Government as well.
The under value invoices raised by the dealers show that the loss to Government exchequer is being made in crores all over India.
The value of Custom Duty/ Excise duty is being paid to the department on Maximum Retail Price of the product. The modus operendi that the products are being sold over and above to the MRP to customers and ultimately the loss to the Government is being made in the tune of Excise Duty, VAT and Income Tax.
Why the customer bought the amount over and above to the Maximum Retail Price. Because the said product is available in the market and from one to all the amount is being charged over and above to the MRP by all the dealers. SO THE CUSTOMER IS UNDER THE COMPULSION TO PURCHASE THE PRICE OVER AND ABOVE TO THE MAXIMUM RETAIL PRICE WHEN THE SAID PRODUCT IS NOT AVAILABLE IN THE MARKET AT THE RATE FIXED AS MRP.
The explanation is that the goods are being sold at under value and the amount as Custom Duty/Excise duty is being hotch-potched by the company and making loss of crores of rupees to Government exchequer.
The points kindly be considered and the Revenue loss to Government Exchequer kindly be curtailed for the development of nation.
REGARDING DEFICIENCY IN SERVICE:

1. The delaer don’t care about the Service to the customer. The packing of the product is being opened instantly and simple TEST PAGE is being printed by the Printer by the dealer without providing the knowledge of the functions of the Product though the amount has been overcharged.

2. The printing matter of the Printer has problem in getting printing properly. As the matter printed, missed printing on so much area.

3. The dealer simply provided the Customer Care Toll Free number. No details of the HP Customer Service Providers numbers have been provided.

4. The HP Laser Jet M1005 MFP printer is very slow when we want to print. It takes almost two to three minutes to do copying before trying to print. Its really very bad because if the print job is big, it takes much time.

Kindly look in to the matter and oblige.

Regards,

Rajneesh madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph: 01824-262569, 268210, 094173-06415 (M)

Tele-fax: 01824-262569, E-mail: rajneesh_madhok@yahoo.com ; rmadhok_pgm@bsnl.in

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