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Airport Complaints, Northern India Airports Consumer Complaint About Custom Iga Airport Delhi, Iga Airport Custom Delhi, New Delhi


Complaint ID: 2513 2010-07-18 Posted by: Puneet Rastogi


Post a Similar Complaint!

Sub - Forced to pay bribe to custom officers on 07/07/10 at IGA Delhi
Respected Sir,
I would like to draw your kind attention towards harassment caused by custom officers at IGA Airport and forcefully making passengers pay bribes. My Flight details are as follows:

9W 4071 PER (06/06/2010) SIN QANTAS 15:30 20:55
9W 17 SIN DEL Jet Airways 23:00 02:15 (07/06/2010)
I traveled from Perth to Delhi Via Singapore, during my journey I had no hassles until clearing IGA customs. When I took my luggage from jet airways and was about to leave custom office around 3 AM on 07/07/2010, I was stopped by couple of custom officers and then I noticed a crossed (X) on my bag. My luggage was again scanned and the person sitting next to scanner asked me to see the other custom officer for solution. I presented custom officer invoice for the goods which was for AUD 450.02 and showed him what was in the bag but they were more interested in the bribe. There were some ladies purses and artificial ornaments like necklaces, bangles, rings, earrings. I explained him that I am coming after 3.5 years and as I am getting married I got these gifts for my family. I tried to show him papers for marriage but he refused to see them. I bought this from a shop in Perth which was offering 75% discount on purses and any 5 ornaments for AUD10. Custom officers thought that they are expensive items but actually they weren’t expensive.
I felt very bad paying the bribe of AUD 20, SINGAPORE $12 and Rs 500 to them, It is not the money which concerns me but the reputation and shameful act of custom officers. They were asking for bribe very openly and without any fear.
I request you to kindly look into the matter as it requires your urgent attention and action.
Puneet Rastogi

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COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2011-12-10 by Zahid
dear, Sir 2 days ago I paid payment online in mobile agent account.I have been made only 30% payment.now he is telling To pay other 40% he says the parcel in custom office and custom officer take 10000 rs before clear the parcel. Sir please chek such there arrive parcel from uk.8-12-2011 sir reply me quickly

Date: 2011-11-12 by Naresh
Yes,
Its reallyshameful act!!!...My baggage came after 23 days of my landing and then they opned the baggage without my permission, and they found camera ( that is used, worth 180Eur), but they asked me to pay custom tax on that of 8000 Rs.!!!...am I stupid or INdian government is stupid???...and when I raised the rules for customs..they don't wann listen ..they just asked pay me 1000Rs..I will leave you!!..I went so far to complain even to Dy. Manager and the Customs director. As usual...no response at all...as Indians I am so shameful of these guys..>!!.. I heard same incident from my foreign friends as well.the figure even shocked me!!

Date: 2011-04-25 by m.manikandan
dear sir, i have a allotment price amount will receive in new Delhi airport.please send me

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