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Electronics Cameras& Mobile Phones , Other Digital Devices Consumer Complaint About Pen Drive , Foxin Service Center - Hp, Chandigarh


Complaint ID: 25670 2011-09-27 Posted by: Talwinder Singh


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I bought a HP v220W pen drive from sector 17 in the month of June 2011 and i was confirmed a warranty of five years.

The pen drive stopped working in two months and i asked the shopkeeper to replace the same and i was told to visit the concerned distributor for this and the shopekeeper gave me tthe address of the distributor.

I visited the distributor\'s office(Foxin Service Center - SC) 154-155, Sector 45C, Chandigarh)on 23-08-2011 and showed the pen drive to the service engineer Mr Salim the pen drive and he said that the same will be replaced and after few minutes he came to me saying that the locker in which the new pen drives are kept is locked and the new pen drive cannot be given to me at the same time. I was promised the deilvery of the pen drive in two days and he also issued a slip in regard to the same and the slip number is 182(Dated 23-08-2011).

When i did not get the delivery i called up the agency and then also i was promised the deilvery in 2-3 days.

Now to my surpirse i got a call from the same agency on 20-09-2011 stating that the delivery cannot be done and i have to visit the center for taking my new pen drive which i feel is a strong harrassment to the customer.

It is not about the pen drive but about the promise and confirmation which was done.

Further, i got the number of the company s(HP) salesperson by name Mr.Sukhdeep Singh and contacct number 9855552727 and when i tried to lodge a complaint to him about the issue, he said that we sell 1500 pen drives in a month and we cannot keep on sending someone to deliver the replacement drives to everyone.

Kindly see that the complaint is sent to the correct concerned and corrective measures be taken against the same so that no wrong commitment is made to any customer.

Regards,
Talwinder Singh
Store Manager
Arrow-Arvind Lifestyle Brands Ltd.

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Date: 2012-02-14 by girish mishra
I was purchase a HP Pen Drive 8 GB before 7 months ago from the suuper computer chennai-2, and also get the 5 years replacement warranty, so at present my pen drive is not working so pls help me

COMPANY RESPONSE  
Harassment HP v220W pen drive with warranty of five years. Pendrive goes bad in just 2 Months!
 
Complaint ID: 25670 Response Date:2011-11-20 Responded by: TALWINDER SINGH

Will there be no action on my complaint

 


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