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TV Programs & Channel Complaints, Cable TV Complaints Consumer Complaint About Cable TV, Hathway Distributors, Pune


Complaint ID: 25967 2011-10-01 Posted by: Himangshu Hazarika


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We are using Hathway Calble TV from a distributor near Kothrud Pune.
On 25th Sep Sunday a person came to the House and said that they want 750/- instead of 250/- which is the monthly rate we are paying. When my roommate said that we don't have 750/- right now and can take the 250/- monthly rate, he simply disconnected the cable and took away the set top box card.
I went to the agency and inquired what was the reason for disconnecting the connection,he said no one from there agency had done it. Also he said that if disconnection is required they will do it from here. Also he said that they will never take away the set top box card. Then he said that they will be sending someone within an hour to fix it but nobody came. I went again the next day and then they said that it was their agent who had taken the card away because he was pissed off as we had not made that months payment. I also maid the payment for that month there itself.
No body came for an entire week even after I had gone there around 7 times. Everytime they would say they would say somebody will come after an hour or they will come the next day.
Finally on 1st oct I told them that they if they are not fixing it I will want a refund of the set top box and they can permanently disconnect the cable, they sent one person.
That person said that it was done to teach us a lesson so that everytime we pay our bill on time. The thing was we were not at on both the weekends prior to that. When I asked him did somebody answered the door he said no and told that we deliberately didn't open the door. When I told him that in case we are in our hometown for a month or so, he simply answered that it will be disconnected.
Now somebody please tell me can the agency take the set top box card since we made an one time payment for the settop box. Also if we want to disconnect it permanently, which I want to do desperately should he take the card away, in which case the settop box is useless and also I cannot sell it to anybody.
The Hathway people has the worst of manners, they are keeping goons and not customer representatives there.

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COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2012-02-20 by shashikant
i want start your bill collection center at borivali gorai - can guide me to how can i start the same & what benefit i will got.

Date: 2011-10-05 by Rahul
Ridiculous services. No cable available from past 3 days and no one answering the office numbers also.
The charges are very high and service is too pathetic.

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