Complaints India

Sir / Madam,

This is to bring to your kind notice that I, Mrs. AparnaGupta, am a harried owner of YO EXL ERwhich I bought from Kumar Auto Sales, Kumar Cold Storage, Girikunj, HardoiMarg, Lucknow on June 06, 2010 through down payment of Rs. 43000=00 only infavour of Giriraj Udyog Limited – Unit Kumar Auto Sales from my mother – in –law’s account(Cheque number: 102212) of Bank of Baroda, Thakurganj, Lucknow (Rs.36290=00 towards cost of vehicle + Rs. 5262=00 towards 14.5 % VAT + Rs. 1100=00towards RTO Registration + Rs. 600=00 towards insurance).

I want to bring to your notice that the average of thevehicle in economy mode was 45 – 50 km per charge much below than that whichwas mentioned in the Owner’s manual (80 – 85 km per charge @ 70 kg in economymode or 65 – 70 km per charge @ 130 kg in economy mode . I brought it to thenotice of the dealer the very next day but was pacified by them by saying thatit is under standard running condition and it may vary / reduce depending uponthe driving conditions. The average, even after regular services, was reducedto 30 km per full charge in July 2010 (i.e. only 1 month after purchase). Iagain brought it to the notice of the dealer who told me that the battery (46Ah Weaver Alfa Battery) needs recycling and itwill increase service and after recycling of the battery. I got the vehicleserviced and the battery recycled by them but there was no change in theaverage. I again went to them, this time they told me that this is due to lowvoltage in my locality and I must use a voltage stabilizer for charging. Itried the same but it was also of no use. This experiment, which I was told toundertake, costed me my Servel stabilizer (Cost Rs. 4000=00) which was burnt dueto spikes generated by the charger while charging. In the meantime the averagereduced to 25 km per full charge in August 2010 (i.e. only 2 months afterpurchase). I again told the dealer to rectify my problem this time they cameout with a new excuse that the charger (16 ampere) provided with the vehicle isdefective and the same is not charging it properly. After much hassles I wasgiven another charger (8 ampere). This new charger was also useless and theaverage went on declining to the extent of only 20 km per charge in September2010 (i.e. only 3 months after purchase). Again I brought it to the notice ofthe dealer and threatened them to report the matter to District Consumer Court. At that time Mr.Abhishek Kumar was looking after the showroom and the workshop. He then got myvehicle thoroughly checked by Mr. Saurabh of Electrotherm who checked the “Ah”of the battery and found it much low. He prepared a report, forwarded it toElectrotherm in October 2010 (i.e. only 4 months after purchase). On the basis thisreport my battery was replaced with 46 Ah Weaver Alfa Battery in November 2010 after5 months long mental and physical stress to me and my family. The average withthis new battery in economy mode was 55 – 60 km per charge still below that claimedin the Owner’s Manual but it was solving my purpose. The average starteddropping again gradually and again came 30 km per full charge in May 2010 (i.e.only 11 month after purchase and 6 months after change of the battery). Thistime I brought it to the notice of Mr. Abhay, who after untimely demise of Mr.Abhishek was looking after the showroom and the workshop, as well as Mr. DineshSahu of Electrotherm. Mr. Abhay asked me to get the Ah of the battery checkedand told me that it will be charged. I denied to pay as the vehicle was stillunder warranty and kept on pursuing the matter with Mr. Sahu who ultimately gotmy vehicle checked and found that batteries are defective and need to bereplaced. An employee of Kumar Auto Sales, on the condition of anonymity, admittedthat these 46 Ah Weaver Alfa Batteries are not suitable for the vehicle andneed to be changed to 40 Ah batteries. He also admitted that the dealer hassettled my claim with 46 Ah Weaver Alfa Batteryin November 2010 which could have been settled with 40 Ah batteries. He alsotold that company is settling the claims with 46 Ah Weaver Alfa Battery inorder to dispose off already manufactured 46 Ah Weaver Alfa Battery as theproduction of such defective batteries has already been stopped by the company.He also told that this YO EXL ER is a total failure so the company has alsostopped manufacturing this model within a year of launch. He further told me ifthis time I again get 46 Ah Weaver Alfa Batteryin replacement I must deny the replacement and lodge a complaint in District Consumer Courtand CNBC Aawaaz Pehredaar. I told the dealer that I want 40 Ah batteries for myvehicle if not done so I will move to the Consumer Court. To my utter surprise thistime the battery for replacement were 40 Ah. The batteries have been changed inmy vehicle and I was happy but the shock came later when I was asked to pay 50% cost of the batteries which is above Rs. 8000=00.



I fail to understand why I am supposed to pay 50 % cost ofthe battery if 46 Ah Weaver Alfa Batteries are failure as evident from thecompanies action of stopping its manufacturing and replacing it with 40 Ahbatteries.



The company should also recall its total failure all YO EXLER models which are plying on road else specify why the manufacturing of samehas been stopped within a year of launch.



Mine is hard earned money and I am adamant to have fullvalue of it. Moreover, if this is the state of affair with customer like me whotakes so much care of the vehicle what is to say of those who drive rough?

Kindly revert back with some logical solution at yourearliest,

Hoping an early response from you side,

Thanking you in anticipation,

Sincerely yours,

Aparna Gupta

45, Prakash Nagar,

Balaganj Chungi,

Hardoi Road,

Lucknow– 226 003

E–Mail: dr_naveen@sify.com

Mobile:9335575626, 9415544701, 9450910945

Phone: 0522 – 2408686

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