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Website Complaints , Online Payment Complaints Consumer Complaint About Recharge, Paytm, Ahmedabad


Complaint ID: 26262 2011-10-06 Posted by: Tushar


Post a Similar Complaint!

I have done recharge of 100rs. Before 3 days on my bsnl mobile number. Paytm has given confirmation about recharge but bsnl has not given any confirmation till todays date and also not got amount of recharge.

I have raised my complaint 3 times but still it shows no one is assigned to handle my complaint and it shows pending status.

My order number is 5909314.

There is no contact number given now whom I can contact...?

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COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2012-02-17 by karlin
hallosir, Iam befour 15/02/2012 iam payment for bigtv(200546081728)thisno-Rs250+250=500payment so noactivecen this service pls actived

Date: 2011-11-17 by PayTM
Dear Customer,

we are very sorry to read your issue here. Best way to resolve your any concern is to send an email to care@paytm.Com. We are available 24 hours and all 7 days in week to resolve any issue.

Remember at paytm, we give you a promise that unless you have received your recharge, your money is yours.

Amount of Rs 100 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please write us at care@paytm.com

Best Regards,
Team Paytm

Date: 2011-10-29 by senthilkumar
I have done recharge of 50rs.today in airtel mobile number. Paytm has given confirmation about recharge but not got amount of recharge.

COMPANY RESPONSE  
Paytm recharge failure - amount debited.Doing recharge on net is risky.Buy recharge coupon from shop
 
Complaint ID: 26262 Response Date:2011-11-10 Responded by: PayTM

Dear Customer,

we are very sorry to read your issue here. Best way to resolve your any concern is to send an email to care@paytm.Com. We are available 24 hours and all 7 days in week to resolve any issue.

Remember at paytm, we give you a promise that unless you have received your recharge, your money is yours.

Amount of Rs.100 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the \"Order Status\" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please do let us know.

 


Complaints India enables consumers and users of services and products to post their common complaints and suggestions regarding airline, bank, business, companies and Government and non Government organizations in India and abroad. Track your car complaints, mobile phone complaints, bank complaints, credit card complaints etc at this website. It's a consumer forum, board or bureau for consumers to redress their complaints.

Consumer Courts in India now gives the power to consumers to fight for their consumer rights at district level consumer forums. However consumers can proceed to confront companies and try to get quicker responses through the website. For companies its important to quickly address consumer complaints to protect their product or service brand image. Consumer-India web site has a number of resources for your assistance. Separate new product complaint and NRI complaint sections help in easier posting and tracking of complaints.

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