Dear Concern,
I purchase the moterbyke Splender Pro from Shiv Shakti Motors Madhubani on 16/09/2011 after some hours i found the cracked in Chamber nearby Selfstart Moter. same has been informed to your Dealer & Your Teritotry Maneger Patna but no any satesfactort answer provide by them.I am already fillup Heromotocorp Complaint Form on Website but also no any reply from that side also.
I am Continuesly mailed to the Company but no any satisfactory answar provide by them by till time.
I am attaching those mail Below.
kindely take proper action or decision regarding this issue.
Regards,
PREM
09874156036
From: PREM CHANDRA SAH
Date: Mon, Oct 24, 2011 at 8:44 PM
Subject: Fwd: Worst Product Quality and Service
To: ashish.aggarwal@heromotocorp.com, service@heromotocorp.com, rajiv.mishra@heromotocorp.com, debkumar.dasgupta@heromotocorp.com, gautam.kumar@heromotocorp.com, pawan.munjal@heromotocorp.com
Cc: brijmohanlall.munjal@heromotocorp.com, analjit.singh@heromotocorp.com, sunilkant.munjal@heromotocorp.com, pradeep.dinodia@heromotocorp.com, ravi.nath@heromotocorp.com, pritam.singh@heromotocorp.com, sumankant.munjal@heromotocorp.com, vp.malik@heromotocorp.com, meleveetil.damodaran@heromotocorp.com, paul.edgerley@heromotocorp.com, simuihisha.fukuda@heromotocorp.com
Dear all,
After long Mail conversation i am not received any satisfactory answar from all of you and no anybody write to me about the subject matter(Poor Product Quality Issue).
if this is not kindely discribe the problume(Which is blamed by me from the first day) behind the cracking of Chamber Unit as shown by my attached Picture & what is your inspection report and what is your Techenical Team or Quality Team remark of this issue.
Now i am tired to write the mail all of you again and again. I am totally dissatisfied that no any desision taken by the Management Team.
Regards,
PREM
---------- Forwarded message ----------
From:
Date: Mon, Oct 24, 2011 at 10:45 AM
Subject: Fw: REF- Splendor Pro Self Start(Black) on 16/09/2011. Engine No.-HA10EHB9J01162 Chassis No.-MBLHA10ADB9J01950
To: PREM CHANDRA SAH
Cc: rajiv.mishra@heromotocorp.com, kumar.rajiv@heromotocorp.com, ashish.aggarwal@heromotocorp.com, gautam.kumar@heromotocorp.com
Dear Mr.Raj Kumar Sah/Prem Chandra Sah
We wish to happy Dantaras & Depabali to you & your family.
We are very much interested to resolve your case and we are very happy to note that you also cooperated us to visit dealership as per discussion with Mr Gautam Kumar.
This has reference to your visit on 19/10/11 at our Madhubani dealership regarding inspection of your aforesaid motorcycle by our TSM Mr gautam Kumar.
We have been informed by Mr Gautam that he had offered necessary repairing / replacement of concern parts on free of cost basis as per warranty terms & condition , but you did not shown interest to do the job on the same date .
However, I have also told that you asked few days time to decide on this matter and give your concern to dealer after Dipabali.
Thanking you once again and looking forward to your cooperation to give us an opportunity to do the necessary job for your aforesaid motorcycle
With best regards
D.K.Dasgupta
Hero Honda Motors Limited is now Hero MotoCorp Ltd.
My new internal e-mail id will be: Debkumar Dasgupta/HMCZ/HMCL
My new external e-mail id will be: debkumar.dasgupta@heromotocorp.com
---------- Forwarded message ----------
From: PREM CHANDRA SAH
Date: Fri, Oct 21, 2011 at 8:08 PM
Subject: Fwd: Worst Product Quality and Service
To: pawan.munjal@heromotocorp.com
Cc: ashish.aggarwal@heromotocorp.com, service@heromotocorp.com, rajiv.mishra@heromotocorp.com, debkumar.dasgupta@heromotocorp.com, gautam.kumar@heromotocorp.com, hmclbiharmadhubanisshero@gamil.com
Dear Mr.Munjal,
This is for your Information and Kindely look the attachment & taling Mail.
Regards,
PREM
9874156036
---------- Forwarded message ----------
From: PREM CHANDRA SAH
Date: Thu, Oct 20, 2011 at 9:13 PM
Subject: Worst Product Quality and Service
To: rajiv.mishra@heromotocorp.com
Cc: service@heromotocorp.com, ashish.aggarwal@heromotocorp.com, debkumar.dasgupta@heromotocorp.com, gautam.kumar@heromotocorp.com, hmclbiharmadhubanisshero@gamil.com
Dear Mr.Rajiv Mishra,
This is for your information that Mr.Gautam Kumar allready inspected the byke as per given date but he is not replying what inspection done by him and what is the next step taken by the Company.
Kindely do ASAP.
Regards,
PREM
9874156036
fromPREM CHANDRA SAH premchandrasah@gmail.com
to gautam.kumar@heromotocorp.com
cc debkumar.dasgupta@heromotocorp.com,
rajiv.mishra@heromotocorp.com,
ashish.aggarwal@heromotocorp.com,
hmclbiharmadhubanisshero@gmail.com,
service@heromotocorp.com
dateWed, Oct 19, 2011 at 7:57 PM
subjectRe: Fw: Worst Product Quality and Service
mailed-bygmail.com
hide details 7:57 PM (12 hours ago)
Dear Mr. Gautam Kumar,
As per your request we visited at your deler place on your given Date & time, and the byke is inspected by you.
Now kindely write me what inspection done by you and what is the next step.
Regards,
PREM
- Hide quoted text -
On Tue, Oct 11, 2011 at 8:01 PM, premchandrasah wrote:
Dear Mr.Gautam Kumar
ok we will reached at your Workshop Madhubani on 19/10/2011.
We received a letter on 07/10/2011 from deler side which is attached with this mail.
Regards,
PREM
On Mon, Oct 3, 2011 at 7:01 PM, wrote:
Dear Prem C Sah,
In reference to the mail from our Sr. Area Service Manager dated 27 Sep 2011, I am visiting Madubani on 19/10/11and therefore I request you to bring the motorcycle on the said date to our Workshop at Madhubani so that necessary check up and repair, if any , can be carried out under Terms & Conditions of Warranty.
Thanking you and assuring you of our best services.
Regards,
***************************
Gautam Kumar
TM- Service
Hero MotoCorp Ltd.
Patna,Bihar.
New E-mail: gautam.kumar@heromotocorp.com
To experience Happiness, Freedom and Peace of mind, first you must give it to some one.
from rajiv.mishra@heromotocorp.com
to premchandrasah@gmail.com
cc debkumar.dasgupta@heromotocorp.com,
ashish.aggarwal@heromotocorp.com
dateFri, Sep 30, 2011 at 10:37 AM
subjectWorst Product Quality and Service
Important mainly because of the people in the conversation.
hide details Sep 30
Dear Mr. Prem,
This is with regard to the subject matter.
In this connection please note the following :
1. Our dealer has sent registered letter to your brother asking him to bring motorcycle for necessary check up .
2. Mr. Gautam Kumar - Our TSM Patna Office, had also spoken to you brother Mr. Raj Kumar Shah and asked him to bring motorcycle for check up at Madhubani but your brother denied saying that due to Flood , he will not be able to come Madhubani but he will definitely come once the water recedes.
3. Mr. Debkumar Dasgupta has also sent you mail and invited your brother to bring motorcycle for necessary check up and rectification, if any, under terms & conditions of warranty. ( Mail Attached )
4. The undersigned had also sent you mail on 28th Sept requesting you to send your brother to Dealership for necessary check up.( Mail Attached)
Keeping in view of above , we again request you to ask your brother to bring motorcycle to Madhubani dealership for necessary check up at our end.
Thanking you and assuring you of our best services.
Yours Sincerely,
Rajiv Mishra
Zonal Head -Service.
From: PREM CHANDRA SAH
Date: Thu, Sep 29, 2011 at 9:09 PM
Subject: Fwd: Fwd: Worst Product Quality and Service
To: service@heromotocorp.com
Cc: debkumar.dasgupta@heromotocorp.com, ashish.aggarwal@heromotocorp.com, rajiv.mishra@heromotocorp.com, gautam.kumar@heromotocorp.com, \\\"Dr. Saket Mahaseth\\\" , hmclbiharmadhubanisshero@gamil.com
Dear Service Provider,
I am still wating for your reply.
in these 14th days(again remind you that i am complaning from Date of Purchase 16/9/211 which is mention in tailing mail) i feel some bad experiance with HEROMOTOCORP. that experiance i want to share with you .........
1st :-in these 14th days i am complaning from 1st day for Poor Product Quality issue but no one talking or reply about Poor Product Quality and the main thing they never forget to teach us for Warrenty Term & Condition.
2nd :- in these 14th days i never got a single call from your management teem except two call even i am calling again & again to all of you. when 2nd time i called to Mr.Rajiv Mishra Kolkata he said a cheap excuse(Maine try kiya tha Aapka Phone nahi lag paya tha) also from Gautam Kumar Patna Aapka Mobile no. mere pass nahi tha.
3rd :-in these 14th days when i regular 7 day called at your corporate than a single call transfered to Mr.AGM.
4th :-in these 14th days we are already visited 2 times for inspection at your deler place than why 3rd time calling us with byke(as written by Mr.DK Das Gupta in below mail). its shows customer is your slave(sorry for bad language).
5th :-When we Clearly told to the deler on 1st day for byke Replacement than why the deler send the document to RTO office for registeration on 19/09/2011 and also i already visited on deler place on 17/09/2011. And Mr.DK Das Gupta mail and attachment Clearly shows that without receving the deler sent the Document to RTO office on 16/9/2011.
More experiance i got from HEROMOTOCORP but These are some bad experiance feel with your Organisation.
My request to service@heromotocorp.com and Mr.Ashish Aggarwal kindely forward this Mail to Managing Director(MD) and Higher Management.I hope this time i receive reply Very Soon.
My Best wishes with all of you & Your Company HAPPY NAVRATRA(Durga Puja).
Regards,
PREM
Mob.-987415636
---------- Forwarded message ----------
From: PREM CHANDRA SAH
Date: Wed, Sep 28, 2011 at 9:35 PM
Subject: Fwd: Fwd: Worst Product Quality and Service
To: service@heromotocorp.com, ashish.aggarwal@heromotocorp.com, rajiv.mishra@heromotocorp.com, gautam.kumar@heromotocorp.com, \\\"Dr. Saket Mahaseth\\\" , hmclbiharmadhubanisshero@gamil.com
Dear all,
First of all i want to remember all of you that i am complaining from first day from date of purchase.I want to share all of you the journy of the complaint which is mention below :-
1st Day(16/09/2011) :-Telephonic Contact with the Deler becuose my villege is far from Showroom is 50KM.
2nd Day(17/09/2011) :-We reached at the Deler Place with Byke they normaly booked a complaint in Manual Book(service Book) with date which is attached with this mail and we clearly said them kindely replaced the byke & also fill the Complaint Form on HEROMOTOCORP website.
3rd Day(18/09/2011) :-Sunday
4th Day(19/09/2011) :-I talked to Mr.Gautam Kumar he said please give me time for this issue.
5th day(20/09/2011) :-i talked to Mr.D.K.Dasgupta he told me that Gautam Kumar handeling this issue.
6th Day(21/09/2011) :-i talked to Mr.Rajiv Mishra he said give me short time i will contact you shortely. also mailed to all of you which is below mentioned but no reply
7th Day(22/09/2011) :-as per received a call by your deler that kindely visit our store with byke we want to again inspection the byke. we visit with byke at your deler place. i also called to your corperate office Delhi for talking to any higher Management but Mr.Kamalkant Received the phone and said Mr.AGM is in metting he attend you after meeting but no any call received whole day. i again called to Mr.Rajiv Mishra he said i am also wating for higher management reply.
8th Day(23/09/2011) :-A mail receive from Mr.Gautam Kumar which is below mentioned. i am again fill the Complaint Form on HEROMOTOCORP website but no any reply received that side till time.i again called to your corperate office Delhi for talking to any higher Management but Mr.Kamalkant Received the phone and said Mr.AGM is still in metting he attend you on Monday but no any call received that day also.
9th Day(24/09/2011) :-Saturday
10th Day(25/09/2011) :-Sunday
11th Day(26/09/2011) :-i again called to your corperate office Delhi for talking to any higher Management but Mr.AGM busy in meeting that day also when i shouted than the call is transfered to Mr ashish aggarwal he said kindely wait one day more.
12th Day(27/09/2011) :-i again called to your corperate office Delhi for talking to any higher Management Mr.ashish aggarwal transfered this call to Mr.AGM and the said the proper action will taken for this issue. than i received a mail from Mr. D.K.Das Gupta which is below mentioned.
13day(28/09/2011) :-.......................................................
I want to reply (and comment on photographs) from higher management this is poor Quality of product or not.
Regards,
PREM
---------- Forwarded message ----------
From:
Date: Tue, Sep 27, 2011 at 3:41 PM
Subject: REF- Splendor Pro Self Start(Black) on 16/09/2011. Engine No.-HA10EHB9J01162 Chassis No.-MBLHA10ADB9J01950
To: PREM CHANDRA SAH
Cc: ashish.aggarwal@heromotocorp.com, rajiv.mishra@heromotocorp.com, gautam.kumar@heromotocorp.com, \\\"Dr. Saket Mahaseth\\\" , hmclbiharmadhubanisshero@gamil.com
Dear Mr.Raj Kumar Sah/Prem Chandra Sah
REF- Splendor Pro Self Start(Black) on 16/09/2011. Engine No.-HA10EHB9J01162 Chassis No.-MBLHA10ADB9J01950
This has reference to your mail dtd 17/9/11 regarding some problem in your aforesaid motorcycle.
We are sorry for the inconvenience caused to you.
Based on the discussion had with you , we have enquired from our dealer and they have sent the papers for registration on 16th evening only.
Your motorcycle got registered with RTO Madhubani on 19th Sept\\\'11 as per the attachment. The registration could not be done on 17th & 18th because of Holidays and the RTO office was closed.
Further, Our Territory Service Manager wanted to inspect the motorcycle and he had a telephonic talk with Mr. Raj Kumar on 26/9/11, but due to flood in your area , he was informed that the motorcycle can only be inspected after 10-15 days once the water in that area recedes.
Further, we would like to assure you that we believe in Service and we will be extending our full cooperation to resolve any issue.
A registered letter has also been sent to you by our Dealer which is attached for your reference.
Please note that any manufacturing defect , if found, will be taken care off as per Terms & Conditions of Warranty.
We once again request you to bring your motorcycle to our Workshop at Madhubani so that necessary check up and repair, if any , can be carried out under Terms & Conditions of Warranty.
Thanking you and assuring you of our best services.
Yours Sincerely,
For Hero MotoCorp Limited.
D.K.Dasgupta
From: PREM CHANDRA SAH
Date: Tue, Sep 27, 2011 at 7:25 PM
Subject: Fwd: Fwd: Worst Product Quality and Service
To: gautam.kumar@heromotocorp.com, patna@heromotocorp.com, kolkata@heromotocorp.com, service@heromotocorp.com, rajesh.makhija@heromotocorp.com, rajiv.mishra@heromotocorp.com
Waiting for your reply.
Regards
PREM
---------- Forwarded message ----------
From: PREM CHANDRA SAH
Date: Fri, Sep 23, 2011 at 7:58 PM
Subject: Fwd: Fwd: Worst Product Quality and Service
To: gautam.kumar@heromotocorp.com
Cc: patna@heromotocorp.com, kolkata@heromotocorp.com, service@heromotocorp.com, rajesh.makhija@heromotocorp.com, rajiv.mishra@heromotocorp.com
Dear Mr.Kumar,
The attachment is clearly shows to poor prodoct quality and service and the concern is if this is product quality issue than why the product is not getting replaced.
Regards,
PREM
---------- Forwarded message ----------
From:
Date: Fri, Sep 23, 2011 at 6:00 PM
Subject: Re: Fwd: Worst Product Quality and Service
To: PREM CHANDRA SAH
Dear Customer,
I have looked in to the matter and therefore request you to kindly visit the wokshop of Shiv Shakti Motors, Madhubani or any other Authorised workshop of Hero MotoCorp Ltd. for the resolution of issue.
As per warranty Norms, the defective part would be replaced under warranty.
Regards,
***************************
Gautam Kumar
TM- Service
Hero MotoCorp Ltd.
Patna,Bihar.
New E-mail: gautam.kumar@heromotocorp.com
To experience Happiness, Freedom and Peace of mind, first you must give it to some one.
From: PREM CHANDRA SAH
To: service@heromotocorp.com, patna@heromotocorp.com, kolkata@heromotocorp.com
Cc: gautam.kumar@heromotocorp.com
Date: 09/21/2011 04:33 PM
Subject: Fwd: Worst Product Quality and Service
Dear Concern,
I purchase the moterbyke Splender Pro from Shiv Shakti Motors Madhubani on 16/09/2011 after some hours i found the cracked in Chamber nearby Selfstart Moter. same has been informed to your Dealer & Your Teritotry Maneger Patna but no any satesfactort answer provide by them.I am already fillup your Complaint Form on your Website but also no any reply from that side also.
Heromotocorp is no.-1 Company(2whiller) in india and my big faith attached with this company my request is kindely maintain the same.
Kindely look the attachment carefully & kindely take proper action or decision regarding this issue.
Regards,
PREM
09874156036
Post Your Comments (Will not be mailed) - Use Form Below
