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Airline Complaints, Indigo Complaints Consumer Complaint About Airlines, Indigo Airlines, Hyderabad


Complaint ID: 27640 2011-10-27 Posted by: Anushree Arora


Post a Similar Complaint!

This is to bring to your notice that my husband booked a ticket with Indigo airlines on 31st august 2011 (Hyderabad to Kolkata scheduled on 5th Oct.11 and from Kolkata to Hyderabad scheduled on 9th oct 11.) for me and my infant son.

On 9th Oct.11 I reached Kolkata airport 25 minutes before departure due to a massive traffic jam. It was surely NOT intentional.

As I reached the counter the staff present there simply refused to listen to me even though they saw an infant with me. A staff named Sumana was simply horrible in her behaviour. There was a couple with two children who were also refused to board the flight because they reached the airport 40 minutes before departure. The staff refused to refund the amount. Instead gave an option to travel the next day.However, the next two consecutive flights were reported full.

I had a harrowing time due to their ill-treatment and I want action taken against these people. Can I get the occupation chart of flight 6E 348 dated 9th Oct'11 ? I want to confirm that the flight was not full at the time of departure.

The airlines is supposed to help people when they are charging a huge some during festival times and not misbehave with its passengers.

Thanking you,
Anushree Arora

Advice by Experts:

Suggest to call Airport Director's office at 033 25119977 and obtain PRO's number. ASK PRO how to submit RTI application. (whether any fee is required) Then submit letter with Subject as : Information Requested under RTI ACT and send letter by post to the PRO asking for occupation chart of flight 6E 348 dated 9th Oct'11. You will certainly get that.

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Date: 2011-12-03 by Rahman
Dear Anushree

Even I've faced a same kind of problem. I booked a ticket from Chennai to Bhubaneswar via hyderabad. I was well before 45 min of the scheduled time but they didn't allow me to board. Apart when I reached they had already closed the counter and were giggling among. A so called Shift manager appeared but he was of no use. He was more idiot than other. Another interesting thing is I wrote to nodal and appellate officer but got no response from them. I doubt that they ever exist and the company just cheat people by first making the bookings and then not allowing them to board.

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