Date: 01/11/2011.
Hi!
I would like to share my painful experience with all of you that happened with BeStylish.com….. .
I had a shopping from beStylish somewhere month ago for ADIDAS shoes (Order No.: # 100040509), which I required to return due to size issue.
I received the shoes on 12/10/2011 and asked them immediately for return due to heavy size difference, which they generated return req on 13/10/2011. Upon calling their customer care (which is tolled, and attract STD calling rate) told me that, return will be picked-up within 48-72 hrs…. which as often proven wrong and lifted finally on 19/10/2011. That too, I had some influence with Courier Company who took it on urgent basis and dispatch the same to BeStylish – Gurgaon very same day.
Till the time, I had not lost patience and keep in touch with them for update on receipt of the shoe. On 22/10/2011 12:00 I have got notification from BlueDart that the consignment is delivered at door of BeStylish. Which immediately, I forwarded to BeStylish and requested them to confirm the receipt, but, BeStylsih not responded till date. I sent another mail following-up for the same, where also, I failed to get them woke-up. Finally, again, I had to call them and asked, who reluctantly told me that, it has not received, while I asked them to check wrt to AWB no., they said, BLUEDART MIGHT BE WRONG, but the fact is, physically, we haven’t received any shoes that you have sent.
Here, this is the most suitable case, where bestylish can be termed as “deceivers”…who without check, reluctantly denied…..
Then I waited for few more days till, 26/10/2011 (Diwali), since there is no information received either on mail, I called them again, and asked, the same answer given that it has not received, which then encouraged me to lost my patience and break silence, and have fired them and asked them to check wrt AWB, which, after checking told me, as per BLUEDART it is received, but our back-end update showing that it has not received.
Which then told me that, it will take 5 days for verification of returned shoes and 10-12 working days for refund. Here also, it can be noted that, the shoe manufacturing time is around just 2 hours / pair and they ask for 5 days just to verify the returned shoe…. Here also, she directed me that these timing are written in T&C, while asked where is this written, she was failed to direct… because there was no such timing written anywhere in T&C.
More pathetically, they are working 5 days a week except tele customer care, who are better for nothing. No sort of updated info available with rele customer care… moreover, all public holidays also, they use to observe off days. While checking on site, it is mentioned 7 days / week working. Or at least, it is not motioned anywhere, that their back-end team is working only 5 days/week.
Even after their claim that, their back-end team is working only 5 days a week, the returned shoe was received on Saturdays, this conflicting fact, I could not digest yet. “Deceiver”
So, here also, they endorsed my perception of “deceivers…”
Till this time, I already have spent approx 100-120 RS. just after calling them for status…..
Finally on 28/10/2011, they offered me coupon code against my return shoes, which they initially told me that, the amount of shoe will be returned to my a/c. Considering this info, in the meantime, while this return was being processed, I went further and bought another shoes. Now, the “deceivers” have offered me coupon code, that too, valid till 1st November.
Which, unwillingly, I had to go further for shopping for buying another shoes.
Again, I wrote back and asked them to stick to their word of return my money, which they bluntly denied presenting their T& C, which are designed to trap customer and not facilitate. In fact, it is observed that, their T & C are such dynamic that, they changes intending not to satisfy customer’s demand, and while customer ask, the T & C put before him/her.
Moreover, they are not responding mails also, and even if they response, it will not be to the point and something together different then asked. i.e. showing their T & C.
I have long chained communication, which I can present in case of need, showing that, after 3-5 follow-up mail, they use to respond, that too, not specific to asked.
Moreover, bestylish is the first company who are citing reason of NDNC (National Do Not Call) constraint for unable to contact customer. which is far from any truth.
Overall, they found mainly deceiver, reluctant, evasive in their approach towards customer orientation. I feel about their thinking that, they leaving a customer stranded will not hurt them anything……
They completely lake customer orientation and instead of help customer, they present complex, not easily accessible T&C to trap customer.
But, here, I would like to draw BeStylish attention that, if you are thinking, trapping customer will help you more profitable and grow…. Is your mistake, big mistake.
I am regular shoppers from e-commerce sites and had such miserable experience with other site also, but then, the way they handled it, I still appreciate their way of problem solving and customer orientation.
I appeal and to the extent warn “to be customer” of BeStylish to be cautious and extra care full while dealing with beStylish. I would instead, insist you to avoid purchase from bestylish, if you want hassle free shopping.
Wishing you all happy shopping!!!
Thanks & Regards,
Ovesh Dhanga
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