Complaints India

Respected Sirs,


I am not sure if this way of communication would be of any benefit to anyone in the future. But there is no harm trying, being a ordinary citizen of India.


I have been a victim of harassment by the Custom Officers at the New Delhi Airport - Terminal on various occasions. The latest incident took place on my recent visit to New Delhi from Dubai. After reaching New Delhi I was called upon by two constables who told me to open my bag , which i obeyed. After scrounging through my bags for about 15minutes, they told me that I was carrying 3 watches which is not permitted as such. I told them that these are my personal watches and i wear them regularly. This is where they caught a vein and did not listen to a word i said. They asked me to pay the customs. I argued and asked them to verify that these are used watches but kept in a box. They, very cautiously asked me to hand over my passport to them, which i did. They refused to take it asked me to put 3000Rs in it and then hand it over. I told them that I do not have such cash with me and I cannot bribe them. This is where they shouted at me and asked me to go to the counter and pay 5000Rs instead, and that they wont give me a second chance if i returned to haggle with them later.

This was pure blackmail. My connecting flight was getting delayed and i had no option but to negotiate with them. I offered them 500Rs but they did not wanted to settle for anything less than 2000Rs. I Pleaded and requested them that i have only 2000Rs with me as i was travelling from abroad and had a connecting flight. That I might need the cash during my travel. But not listening to a word i said, they asked me to fold and keep the money in the passport and hand it over to them. I gave in and paid them all the amount i had.

Due to this I missed by domestic flight from IGI Airport and had to pay GO AIR double the fare through my credit card to accommodate me in the next flight.

I was hopeless. I was desperate and I was returning to my homeland after a year.


If this is the impression we get and if this is how we are treated in our own country then we prefer staying outside.

A Citizen

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