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Apparel & Accessories, Other Accessories Complaints Consumer Complaint About Telecom, Bharti Airtel Pvt. Ltd, DELHI


Complaint ID: 29233 2011-11-18 Posted by: Puneet Sehgal


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Hello
We have been running a Publishing House from last 30 years, and using Airtel fixed line (10 lines) from last 2 years. It was working properly but since Feb’2011, we have been facing frequent problems one and another. First of all, they themselves had transferred our single i.d among two without any prior information. It has been noticed from our further bills about this change and when we complaint regarding the same, all our phone lines got disconnected. With hundreds of registered online complaints, customer care, several Airtel agents, Area Manager and many more , we use to get single reply: Request is under processing and sorry for the inconvenience and with that response, phone lines worked out only for a day or two and again services stopped and we were getting regular monthly bills for usage of just few days.. Then after so many complaints , reply changed into: server down for atleast one month and then after our strict actions and regular stock of registered complaints, when your executive visited here, he gave us a letter with a compensation of a waiver off of Rs. 4000/- on the outstanding bill amount and promised us that it will be the full and final amount till then .We had issued a cheque on the very next day with a promise of activation of all our de-activated phone lines but still the response was nothing else accept waiting and collecting queries. Then again the same person got back to us with 2 more pending bills. We had deposited that also because our business was suffering in the peak season just because of Airtel Service. Wehad alsosend them a copy of complete account statemnet. But now as we checked our complete record, we found that the sum of Rs19305/- had been paid extra to Airtel by our firm. Now as we are asking for our extra paid amount, we are not getting any response instead we are still getting calls for further bill depositing. We are enclosing an attachment of copy of account statement.We request you to please see into the matter. We will be thankful to you.
A.P.H A/C NUMBER: 16214059
ACCOUNT NUMBER: 16214059
Invoice number Invoice date Billing Period Monthly Charges-BILL Monthly Usage-CALLS PAID AMOUNT
545492558 22/8/2011 11-7-2011 TO 10-08-211 2664.13 0 UNPAID
529280149 29/7/2011 11-6-2011 TO 10-7-2011 4864.2 1437.7 UNPAID
696246419 12/6/2011 11-5-2011 TO 10-6-2011 4632.55 275.9 5044
695277734 12/5/2011 11-4-2011 to 10-5-2011 4412 4412
694212575 12/4/2011 11-3-2011 TO 10-4-2011 4412 575.3 4410
693204930 12/3/2011 11-2-2011 TO 10-3-2011 5002.91 2133.9 5000
total of id no.16214059 4422.8 18866

A.P.H A/C NO.: 16387250

Invoice number Invoice date Billing Period Monthly Charges-BILL Monthly Usage-CALLS AMOUNT PAID
547096831 22/8/2011 11-7-2011 TO 10-08-2011 704.87 0 UNPAID
529283976 12/7/2011 11-6-2011 to 10-7-2011 1697.82 361 UNPAID
696247893 12/6/2011 11-5-2011 TO 10-6-2011 2122.79 833.9 2122
695260691 12/5/2011 11-4-2011 TO 10-5-2011 1791.46 505.9 1791
694210429 12/4/2011 11-3-2011 TO 10-4-2011 2608.7 1298.3 2610
693194413 12/3/2011 11-2-2011 TO 10-3-2011 1338 1338
total of id no.16387250 2999 7861


total of id no.16214059 4423 18866


total amountof both ids 7422 26727

Nett Balance amount refundable 19305

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