Complaints India

Dear Mr.Suzuki,

I am an owner of a Yamaha Fazer that I purchased in March, 2011 last year. Since the last one a half year, the vehicle has just covered 6000kms. I had dropped my bike for a routine service & for heavy corrosion in the entire vehicle. Almost 10 days have passed and the job is still not done. When I checked with the dealer, he says that the company is not giving any response hence either i collect the bike without the job or talk to whoever i can to get the job done.

Since the dealer was helpless, I spoke to Mr.Sandeep from Yamaha and he said he will look into the matter but nothing happened even after that. I again called up Mr.Sandeep and reminded him about my vehicle and he said he will check and call back and he didnt bother call back. Later on Saturday, I again called up Sandeep and asked him what is happening on my vehicle and he said he will back but again the same false promise. On Saturday afternoon, I again called him and he said that he has done the work and i can go an collect the bike. I asked him the details of the jobs carried out but he refused to share and kept saying that i should go and collect the bike. After much attempts, he said that he has done a brush touch up on the vehicle and replaced one or two parts only. I asked him technically when the corrosion has reached the bare metal how long you expect it to stay with a mere brush touch up. This is a clear case of poor product quality and should be replaced without any doubt as the bike is under warranty. He upfrontly said that he will not replace the parts and i can do whatever i want. Is this the way one talks to Customer, is this Customer Service. Later on when i called him back, he says, if ou will request me, i can do something or else I can go to hell. What a horrendous treatment was that. I have never experienced such roadside treatment even from a roadside mechanic and it was surprising that a representative of a company speaks so arrogantly. HORRIBLE COMPANY.

I later on reported this matter to Mr.Naik but he also refused to hear me and hung up the phone. It seems that Yamaha has emloyed bunch of arrogant and care a damn attitude people. I still cant believe a company having employed such anti-customer employees. Its not the question of a Rs.1000 /- parts, its about the attitude of the people in your company. I will pay every single penny that it takes to set my vehicle right but I dont need any favours from Yamaha now. All I want to know, is there even one single person in the company who knows how to hear a Customer, talk politely, resolve Customer concern and build relation can call me on 9820110019. I would appreciate if you personally call me me and hear me out. Its my request, please dont ask Mr.Sandeep or Mr.Naik to contact me henceforth.

Thoroughlly disappointed & angry with the entire approach.

Regards,
Sushant Paradkar

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