Complaints India

Basic question is ignored in email response by Kingfisher to my listed grievance - What about not providing food to my 80 year old grandmother for 6 straight hours in flight? The late refreshment provided was nto a Jain meal as mentioned in her ticket. Should she forgo her religious belief and eat something that she has never had just to stay alive held captive inside a flight? I hope they will acknowledge they made a mistake and compensate instead of saying Kingfisher Red is a cheap institution that cannot provide basic amenities and requirements as mandated and expected by airline authorities and passengers respectively.

------------ Forwarded message ------------
From: Guestcare@flykingfisher.com
Date: Nov 23, 2011
Subject: RE: IssueID : 436258 : Food and Beverage
To: jain.vineet@lycos.com

Dear Mr. Jain,

Thank you for your email to us giving us feedback of your grandmother\'s experience with Kingfisher Airlines when she travelled from Kolkatta to Jammu via Delhi. Firsthand feedback from guests is indicative of the performance of our airline and we appreciate that you have chosen to write to us.

We note that her flight IT 3350 from Delhi to Jammu on 01st November had to return back to Delhi, and understand, that you felt let down with the handling of the situation at the airport. We note that the aircraft developed a technical snag after guests had boarded, and the aircraft was taken back to the terminal. We acknowledge your chagrin that no information was made available to guests and no refreshments were provided to waiting guests; we also note your displeasure that the staff seemed indifferent to the guests who were inconvenienced. At Kingfisher Airlines, we strive to provide a service that is both seamless and enjoyable, and we regret that your experience was to the contrary.

We would like to inform you that while on Kingfisher Class flights (IT608) complimentary meals are served, however on Kingfisher Red flights (IT3350) guests would need to purchase the same. The type of meal served onboard would depend on the flight timmings and duration.

Your concern was investigated; owing to the nature of the technical snag, different teams had to coordinate in order to address the issue, and the extent of the delay could not be accurately predicted. The staff, while briefing guests about the situation, was unable to immediately provide complete information. In view of the extended delay all guests were served complimentary refreshment onboard the flight on IT 3350; please accept our regrets that we did not meet your expectations. That said, your observations as well as your feedback on the service of the in-flight crew have been noted in view of your grandmothers advanced age. Crew is trained to deliver prompt, efficient and proactive service while discharging their duties; however, your comments show that we need to put more effort in this area. Please rest assured that your feedback has been shared with the In-flight team so that they truly deliver a world-class experience to guests.

We endeavour to ensure that guests enjoy their entire experience with us and thus appreciate your feedback to us, as well as the opportunity to address this aspect, for improvement. Despite your present sentiments, we hope you will allow us an opportunity to welcome you onboard our flights again.

Yours sincerely,

Louella Cabral
Guest Commitment
Kingfisher Airlines
A UB Group Company

----- Original Message -----
From : jain.vineet@lycos.com
To : Guestcare@flykingfisher.com
CC :
Sent : 20 Nov 2011 02:30:00:000
Subject : Food and Beverage

Type of Feedback :Grievances
Subject :Food and Beverage
Name :Vineet Jain
Email add :jain.vineet@lycos.com
Phone :6465101671
Comments & Suggestions :Attached please find the PNR and ticket number as requested in email below for further processing this issue. Thanks and regards. PNR # is DPLMRG, booking date & time 03/Oct/11 at 06:23 GMT. Tkt no. 0902471496846. Vineet On Nov 14, 2011, Guestcare@flykingfisher.com wrote: Dear Mr. Jain, Thank you for your email to us. We acknowledge your feedback regarding your grandmother\'s experience with Kingfisher Airlines. Please accept our apologies for any inconvenience caused. Kindly provide us with your PNR or ticket details for us to investigate the matter. We look forward to being of assistance to you. Best Regards, Louella Cabral Guest Commitment Kingfisher Airlines

----- Original Message ----- From : jain.vineet@lycos.com To : Guestcare@flykingfisher.com CC : Sent : 11 Nov 2011 02:51:00:000 Subject : Food and Beverage Type of Feedback :Grievances Subject :Food and Beverage Name :Vineet Jain Email add :jain.vineet@lycos.com Phone :6465101671 Comments & Suggestions :My grandmother (Mrs. S. K. Jain) flew in Kingfisher flight from Kolkata to Jammu via New Delhi on November 1st. She baing a Jain and 80 years old had requested for Jain veg meal during the flights. Kolkata to New Delhi flight was alright. Problem occured when New Delhi to Jammu flight was sent back midway due to technical reasons. Back in New Delhi, captain announced the snag will be fixed immediately and we will be airborne in 45 minutes. No one including cabin crew was allowed to go out citing security concerns. Forget the 3 hour hour ordeal that followed with us captivated in the flight rooted to our seat with no food and even the circulation system was turned off in between. When the flight resumed finally after 3 hours, everyone was offered a complimentary sandwich. This meal was far from being a Jain veg food. My point is - my 80 year old grandmother was made to starve for more than 6 hours because her special needs were ignored even though it was listed while booking her flight. When request was made to cabin attendant (Soumya), we received no acknowledgement of wrong doing. My question is where is Kingfisher\'s professionalism? My grandmother swallowed medication pills empty stomach because Kingfisher cannot provide adequate compensation for themselves caused technical glitch. No remorse or regret shown either by the cabin crew that topped hours of agony. It amounts to abuse and torture in inhumane conditions, Mr. Mallya. I will wait until November 12th for your reply after which this will be reported to consumer protection agencies.

  Post a Similar Complaint!

  View All complaints about this Company - Kingfisher (11)

  Company Response. Send Reply to the Complainant and Add Company Response to Above Complaint

  Post Your Comments (Will not be mailed) - Use Form Below

Name:

Email: - Note: No reply mail will be sent to this ID

CAPTCHA Code: