Complaints India

DATE:8/12/2011

Dear Sir / Madam,

This complaint is for a case of Fraud and Cheating by Brilliant Tutorials. Complain is also to seek refund of complete fees paid by me and compensation for the damages as per below given details by abruptly terminating the classroom programmes without any prior notice to parents or students by Brilliant Tutorials (henceforth called BT).

This is presently impacting thousands of students in RANCHI area and also similar others across other towns of India.

BT conducts preparatory tutorial classes for IIT JEE, other engineering, medical, Banking and management entrance exams. My son Ankit Kumar also attends a 1-year classroom programme [session 2011-12, Enrolment No I1PP12JR0032] in BT, RANCHI centre to prepare for Engineering entrances with paying full amount of 56635/- after getting scholarship discount of 21000+500=21500/-rs.

BT has stopped taking classes without any prior notice to students and parents after 14th Oct 2011. On enquiry it was revealed by the insiders that BT has not paid salaries to its faculty and support staff for last 3 months. Faculty across all the branches stopped taking classes after making repeated representations to the management.

Every week we were assured by Mr.Madan Mohan,a chemistry faculty of BT [Mob No:09234697736] , that the internal issues will be ASAP, which never materialised.

After lot of persuasion, the owner and MD of BT, Ms Vasanti Neelakantan [Mob No 9840255922] circulated a letter to all the centres and parents that the issues will be resolved and classes ultimately would commence by 03 Nov 2011 [if not earlier]via mail.

That deadline also has passed now and we come across all the centres locked by the BT Management. Niether of anyone the receiving calls at HEADOFFICE no.[044-24342099] nor reply getting written mail by my daughter [mail id:
amrita.srivastawa@yahoo.com]and the faculty has already shown its helplessness stating that they are just employees of this company and do not have any access to the management decisions.

This is the situation after BT has already received Crores of rupees as fees from all the students for the current sessions. [minimum fees per student for a 1-yr programme is INR 0.80 lacs approx]. What is understood is that BT management has siphoned off the complete fund received as fees from the students for personal gains and do not have enough operational funds now to run their shop.

As is evident, BT is neither taking the classes, nor transparently sharing it's further course of action with the parents and the students. As every single day of a student is much important in view of their preparations for the engineering entrances, we are not in position to keep waiting for BT to put its house in order [which is most unlikely], and ruin the careers of our children. Now as we are approaching other Coaching Institutes for admission of our children, we are being asked hefty fees, which we will be compelled to pay due to obvious reasons.

In view of the above, I intend to file criminal proceedings against the BT Management [Ms Vasanti Neelakantan & other Board Members whose names I am not aware of] for ruining careers and lives of thousand of students, misappropriation of funds, fraud & cheating poor parents who are completely at the mercy of these institutes.

I also seek direction to BT Management from the court to pay the following to all affected parents:
1.To refund of complete fees paid by us to BT
2.To pay the fees that we will be paying afresh to the new Institutes for continuing the studies of our children.
3.To pay for the litigation cost of this complaint
4.To pay for the damages for the mental trauma the students and parents have undergone
5.To pay for the wasted time of the students and parents for efforts to find new Institutes for continuing their studies.

Thanks & Regards,
OM PRAKASH
RANCHI,JHARKHAND
CONTACT:
08987766461
09472725617