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Bank Complaints, Other Bank Complaints Consumer Complaint About Savings Account, Idbi Bank, Mumbai


Complaint ID: 30976 2011-12-14 Posted by: Tanuja Kelkar


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I have been a customer of IDBI Bank since 2009 and the service has been horrible throughout. Therefore, I finally took the decision of closing the account.

This has been the worst possible experience. I visited the Mahim branch on 15-Sep-11 with a request to close the account. I had filled up the account closure form and had also carried my unused cheque book and debit card. Initially the branch employees were reluctant to accept the account closure as my home branch was Nariman Point but after much persuasion, they agreed and I opted for the option of receiving the cheque of the balance amount.

For two and a half months, I did not receive any communication from IDBI Bank and therefore I wrote an email to customercare@idbi.co.in on 29-Nov-11 and then on 1-Dec-11, I received an email stating that the cheque had been couriered on 30-Nov-11.

I received the pay order on 2-Dec-11 and noticed that the pay order was drafted on 28-Sep-11 itself. Does this mean that it was kept on hold waiting for a reminder from me? On closer inspection, I realized that the amount in words and amount in figures did not match. I immediately wrote an email highlighting the discrepancy and I received an email from them asking me to visit the branch. I mentioned that I would not be able to visit the branch. My email sent on 7-Dec-11 was replied to on 14-Dec-11. And this email just provided the details of the Nariman Point branch. Is this what is customer service?

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Date: 2011-12-15 by Ram
Hi, Tanuja

Why don’t you try writing to their customer care team at icare@idbi.co.in? I’ve had a good experience with them in the past. They are usually very prompt at
replying to complaints received on that id.

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