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Automobile Complaints, CAR Complaints Consumer Complaint About New Bolero Slx, Mahindra And Mahindra, Coimbatore


Complaint ID: 31230 2011-12-17 Posted by: Stanley Daniel


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COMPLAINTS ABOUT THE NEW BOLERO SLX
Thanks for your immediate reply.
My complaints about the NEW BOLERO are genuine. It cannot they denied just because a lot of customers are purchasing it.
Because of the performance of the OLD BOLERO, I bought the new model and I am disappointed. It is only because of the performance and goodwill of the old bolero People are going in for the new bolero. This I can prove with evidence.
Without giving me a proper responses and replies to my queries and problems about the NEW BOLERO, Your behavior surprises me. I never expected such a lethargic and irresponsible behavior your side.
What is the meaning of an the upgraded model? In what way the new model is better than old one? It is your duty to clarify such doubts. Just because many go in for the particular model it does not mean it is a good model and you can be Proud of it sales.
What type of attitude is this? You sold me a model called upgraded one, without giving me a test drive too, this attitude does show on your company performance. And method to deal with your customers when it comes to the time when you need to answer them. Your and behavior and attitude is not at all up to the standard.
I AM PUTTING DOWN AGAIN THE COMPLAINTS ABOUT THE NEW BOLERO UPGRADED MODEL.
1. Why was I not given a chance to test driving the NEW BOLERO even after me asking a test drive?
2. Why was the new vehicle delivered to me without rectifying the heavy rattling sound on the steering?
3. Why does the reverse gear and the hand brake bang against each other when used?
4. The ceiling and the upholsary is not done well why such negligence on your part the appearance of your upholsary looked very clumsy. Why?
5. My driver who is six feet, when seats himself on his seat, no one can sit at the back there is a lot of un comfortableness which is not at all safe for those travelling in it. Why this un comfortableness?
6. When the vehicle is on the second gear and there is a speed breaker to be cleared the vehicle’s engine automatically goes off or crosses the speed breaker with great difficulty WHY DOES YOUR SO CALLED UPGRADED MODEL HAVE SUCH A DEFECT?
7. Without using the accelerator on starting the vehicle it travels almost 46kms speed for nearly 10kms.Why does such a thing happen? Can such a thing happen? Is it safe do you agree on that point if your vehicle let it be whatever company has that defect what is your feed back? So I am experiencing the same problem in your NEW BOLERO. IS THE PUBLIC SAFE? CAN YOU BE ANSWERABLE?
8. Very often there is no control in the engine, its starts to raise why?
9. Your BOLERO looks big but if seven people travel the body of the vehicle rubs on the back tyre.is it safe why the NEW BOLERO has a bad defect ?
10. Why can’t you prove to me about the comfort from the NEW BOLERO? In the OLD BOLERO I felt there was lot of comfortableness which I could not get in the NEW BOLERO. In what way is your NEW BOLERO more comfortable than the old one? Prove it.
Even after me putting down all my complaints and flaws about the NEW BOLERO which I have done with proof. Why such a prestigious company like yours give such a lethargic and non related answers. You have not given even one genuine reply to queries, just because there is a lot of demand for the NEW BOLERO. It doesn’t mean your model is an upgraded one. If you call the particular model upgraded you should have appropriate reason and proof to prove to the customers and convince them , That your model is a upgraded one but in the case of NEW BOLERO you or your company have not shown any interest are tried to convince, Even one customer for example me.
You haven’t been able to answer any of my questions; you just get away with it, by giving non related answers. Why didn’t your company give an open declaration to your customers that will be answerable if they feel that the NEW BOLERO is not up to the mark? This is my personal experience and very bad one. I am not a new customer to your company I have already got two BOLEROS. This is my third one, so if I can feel so bad and also be treated so badly buy your company. What is the fate of a person buying a BOLERO for the first time?
How can a decent and a reputed company like you agree to sell my NEW BOLERO which has so many problems for higher market rate? In what way can I deal with this matter? I putdown all the problems of my vehicle expecting you to find a solution for it, BUT YOU IN TURN ADVICE ME TO SELL MY BOLERO.IS THIS AN APPROPRIATE AND RELEVANT ANSWER? A REPUTED FIRM LIKE YOURS SHOULD GIVE A KNOWN CUSTOMER? THIS SHOWS THE GOOD WILL OF YOUR COMPANY WHICH IS VERY FRUSTRATING AND DISGUSTING.
Till date you have not answered any of my question but just shows a situation stating there is a lot of demand for the vehicle and many people are waiting for delivery .THIS ANSWER IS IN NO WAY SATISFYING AND IT DOESN’T SUIT ANY OF MY QUESTIONS.
How are you going to satisfy me? Waiting for relevant and apt answer.
HOPE TO GET A PROPER ANSWER FROM YOU.
D. Stanley Daniel.

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