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Automobile Complaints, Motor Cycle Complaints Consumer Complaint About Bike, Sehgal Autoriders Pvt. Ltd, Hero Moto Corp, Pune


Complaint ID: 31486 2011-12-21 Posted by: shubho


Post a Similar Complaint!

To,
The In charge/Manager,
Hero Moto Corp/Hero Honda Complaint Cell.

Dear Sir/Madam,

I bought a new Hero Honda CBZ-xTreme few days ago and the dealer delivered me with a defective Lock Set. I feel like I’m being unjustly harassed as I\'ve been cheated and handed over a faulty product and not finding any way or forum where I can speak out my problem and get a proper response.

Product Details:
Booked a new Hero Honda CBZ-xTreme on 23-Nov-2011 and took the delivery on 01-Dec-2011.

Chassis No: MBLKC12EFBGK07488
Engine Number: KC12EDBGK10110
Dealer Name: SEHGAL AUTORIDERS PVT. LTD.
Dealer Address: DII-64/6, MIDC, Telco Chinchwad Road, Chinchwad, Pune-411019
City: Pune, Maharashtra.

The unit that was delivered to me had a defective Key Set i.e. the Key given to me was not that of the particular Bike. It turned out that the dealer had lost the original key of the bike. Instead of taking responsibility he tried to work around it (as I wasn’t yet fully aware of the problem) and delivered a faulty product. I could access only the Central Handle Lock/Ignition. None of the other Locks were accessible (Fuel Tank, Rear Seat Box & Helmet Lock).

I complained about this, but the dealer told me to come on next day as there was huge rush on that day. I again came to the showroom on 02-Dec-2011 and ran pillar to post to get my issue resolved.
I was amazed that even after paying the full amount i.e. around 72000 INR, I was not entertained at all even for a minute. Is this an example of the famed Hero Honda after sales service?

Finally on 02-Dec-2011, the Manager/Incharge Mr. Singh of Sehgal Autoriders Pvt Ltd told me that he\'ll change the Entire Lock Set with a Genuine Hero Honda Lock Set. He did so but the Lock Set was not original. He bought it from some local shop and fitted in my bike.

After just Two days on 04-Dec-2011, the Local Lock showed its true colors.
The handle lock started slipping and the bike couldn\'t be locked. I went to nearby mechanic and somehow got it fixed. The same act got repeated on 07-Dec-2011. I went to Sehgal this time, but was again not entertained even though the bike comes with a six months warranty. I somehow requested a mechanic there to get it fixed. This time I found a new bizarre incident that my Helmet lock is not opening with the key which I had. Another problem occurred in the ignition switch, the Key sometimes becomes hot and sometimes it takes longer to start the bike. I got totally frustrated that I bought a brand new bike and from Day-1 I\'m facing problems that shouldn’t have occurred in the first place.

Again on 12-Dec-2010, same incident happened and I went to a local mechanic to fix it and asked him that what the actual problem was. His answer was that \"This is not a Genuine Hero Honda Lock\" and this will keep on happening until I get the original one. So for the meanwhile I had to buy an additional Lock for the safety of my bike.
On 16-Dec-2010 I went to Sehgal Autoriders Pvt Ltd for the 1st Servicing of my bike and briefed up my issue to the Manager Mr. Singh and as usual he tried to convince me that the Lock’s genuine and re-directed me to different person and kept giving vague responses.

I was then told that Sehgal Autoriders Pvt Ltd is the Leading Hero Honda Dealer in PCMC (Pune) Area and every day it gives delivery to more than 100 Bikes, these issues are nominal. Instead of wasting my time here and there, get the lock fixed by my own or buy a new one as I have already taken the Delivery of the Bike, the company is no longer responsible for any faults. I felt that I\'m caught in a trap. That is, they meant that they delivered a faulty product then refused to take accountability for it at the same time refusing proper servicing of the bike while the warranty period is valid.

I have been a dedicated and faithful customer of Hero Honda. I have been proud owner of CD-100 SS and Splendor earlier in the past. Never had I faced any such kind of problems. I had huge trust on Hero Honda but from this act all my trust and faith got shattered.

It’s because of the superior customer services I again chose Hero Honda but this cavalier attitude from the dealers makes me wonder that the standards have fallen. Further, I would never recommend Hero Honda products to anyone I know.

This is my last effort to at least get an answer from any one belonging to Hero Honda/Hero Moto Corp to at least convince me that I am wrong and Sehgal Autoriders Pvt. Ltd. is right.

Regards,
Shubhodeep Chakraborty.
E-mail: shubho_d123@yahoo.com

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