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Automobile Complaints, Automobile Agency Complaints Consumer Complaint About Ford Car , Ford Noida Sec 63, NOIDA


Complaint ID: 31662 2011-12-23 Posted by: M Shariq Khan


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I Had got my paid service done of my vehicle DL4CAB 4080 on 23-Dec-2011 although paid 7500/- but the car stands on the same place ..i was getting jerks while driving ...although they were suggesting to do some other job to done which was ir-relevant not concerning of the actual problem...

Instead of the fact i had lost my Pen drive too when i left my car .. someone took it while cleaning

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Date: 2012-03-22 by Rohit Sharma
The customer service at Noida Ford is less then zero. They dont care at all about their customer. It was my bad luck that i took my Ford Ikon for some job there. I went there 10 mins ahead to my appointment time but still they kept me waiting there for more than 30 an haur. Not only this. they kept my wheel cap with them. And when i realized this i followed up with the customer service exective. Her name is Beena. And that was just the starting. Every time i used to call she used take my cell number and was ensuring to call back in 30 mins, but no calls. After following up for around 3 weeks like this, i left hope and reached to service manager Devender. I thought he would be a senior and mature guy and will help me out. I told him that the way you guys are dealing the customer is not good and this was no body will take their car to Noida Ford. He listened to me and ensured me that he will look into the matter. But this was his last communication with me and he never turned up. These guys are the real guys who have proved that there is no customer service in India.I have told all my Ford owner friends that never take you car to Noida Ford.

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