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Entertainment - Fitness & Sports, Cable TV DTH Complaints Consumer Complaint About Monthly Package/ Subs No 200802026167, Reliance Digital, Hyderabad


Complaint ID: 31764 2011-12-25 Posted by: Haridas Mandal


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Dear Sir / Madam
Despite my repeated reminders Reliance Digital is not deactivating Add Ons for an extra cost of Rs 100/- per month. I wanted some change in place of some of the unwanted channels in my existing pack. I requested them to quote the price if clean exchanged/modified. Instead they activated 3 packs in addition burdening me with costing another Rs 101/- per month from my pension.I have given them several mails but each time they have tried to stonewall the real issue.
I am attaching my last mail which yet to be answered. But they have not deactiveted the Add Ons as can be seen from the TV transmission today.
Request taking up my case with the service provider on an overriding priority.
Regards
Haridas Mandal
Secunderabad.
PS -I hereby att the mail sent to their customer care below.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Dear Customer Uncare
Till now despite my repeated reminders you have not deactivated the Add-Ons unilaterally decided.The mail sent to you was as follows and I quote for ready Ref:-
\\\"Dear Sir / madam
> My subs No(200802026167) was not even recognised in my packages( www.bigtv.com). I want some changes in my package eg I want Ten Sports and such channel where I can have my Football Quota Full. I am ready to forgo all the cricket sports channels.Secondly I want to include CNN IBN,FOX & BBC. Pl quote the price urgently and look into the problem why my subscriber No was not admitted .
Thanks
Haridas Mandal\\\"

What you have done against my request for quoting the price for some changes replacing a few from the existing package is as follows :- and I quote
> \\\"\\\"\\\"\\\" On Fri, Dec 23, 2011 at 6:20 PM,customercare@reliancedigitaltv.com wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care. We tried contact you on 9704679309 today but were unable to reach you. This is with reference to your e-mail regarding Packs activation. Kindly note that as per your request Sports 3 Pack Rs.55/- per month, Business Pack Rs.28/- per
month and English Action Pack Rs.28/- per month has been activated.\\\"\\\"\\\"\\\"

That is You have burdened me with an amount of Rs 55+28+28 = Rs101 per
month just because you tried to spk to me on my mobile(as per you, I do not know from which number you have spoken to). And even you have tried to spk to me on my mobile No does that gave you the liberty to burden me with that extra Rs 101/- from my pension per month. Now despite my repeated reminders to deactivate first without any pre-condition imposed on me you are not abiding by the rules of the land. I can see through your trick and once again request you to deactivate Add Ons, Ack it through your Set Top box as you were reminding me to spk to you ( which I hate to accept) and apologise for the high-handed by activating channels for worth Rs 101/- in addition to the existing package. And refund whatever additional amount you you have recovered from my pre-paid recharge.
I once again reiterate that my point was crystal clear that I had requested you quote the price for addition/deletion I requested and not to activate feigning a miss call( Even if it was genuine).
Secondly whole problem started due to inability to open your website
against my Smart Card No ( As my combination of User id/password was
not correct or might have changed and forgotten ).Your insistence on
providing you my user id , password , alternative mobile No do not
stand the scrutiny of law of the land.Pl activate my weblink against
my Smart Card No as there is a provision for the same.
Lastly I am not only inconvenienced but impoverished by your childish
act. It is better my grievances is addressed quickly without intervention by the Consumer court.

Haridas Mandal

PS- Incase you find it too big to handle , pl escalate to the next
higher auth and provide me the Name and address of the ombudsman or
appellate auth to take the case to its logical conclusion.

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