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Automobile Complaints, CAR Complaints Consumer Complaint About Car, Fiat India Ltd, BOMBAY


Complaint ID: 32112 2011-12-29 Posted by: srikanth kamath


Post a Similar Complaint!

Ref: Fiat Punto Chasis no. MCA11835E07029446EMZ & Engine no. 0152463
Subject: Quality problems in my Brand new Fiat Punto grande Diesel.

This has reference to the Brand new FIAT – PUNTO GRANDE DIESEL of the above mentioned details
which I purchased from M/s. Hanuman Motors (Authorized Dealer for FIAT), Udupi, Karnataka
(INDIA); I purchased this Car in the month of September 2011; when we took the delivery of the
vehicle we observed several white spots similar to spots of white powder of the aluminum
bleach of any coloured fabrics; we raised a query for the same with the sales engineer of M/s.
hanuman Motors, Udupi (Authorized Dealer for FIAT); we were informed the reason for the spots
was a new coating which was provided by FIAT International.

Within 4 to 5 days of taking the delivery; we found several problems, in the left side
Wheel, we took the car to M/s. hanuman Motors, Udupi (Authorized Dealer for FIAT); we raised
the car on the ramp & observed the following.

• All metal parts, wheel drum, shafts, engine parts, etc were completely corroded.

We informed this to the manoj (CEO/ Service head) at M/s. hanuman Motors, Udupi
(Authorized Dealer for FIAT) and Mr. Anil (Sales Consultant); they told us all FIAT
cars worldwide are corroded from the bottom; we were speechless, shocked &
extremely surprised on learning this, the company that runs the Ferrari also sells
such type of sub standard cars all over the world. This is a very pityable situation at
FIAT International – Italy; which is believed to be one of the leading manufacturers
of the cars all over the world.

My family & I regret our decision on trusting FIAT which we though is one of the
most reputed brand in the world. I do not know how important this is to FIAT
International – Italy as it seems to be a small car among your large fleet.

I hope you think it is a concern to me for which I have raised an alarm; I have lodged an
official complaint with customer care in india & the complaint no. is 1-13908293364; but there
has been no reply from M/s. FIAT India nor from M/s. hanuman Motors (Authorized dealer for
FIAT).

I request you replace my car with a Brand new one having no corroded parts; and pay heed to my
problems & find a amicable solution for the same.

Yours faithfully

For


K.SRIKANTH KAMTH
M: +91 – 98865 33161

Advice by Experts:

Please submit complaint at: http://www.fiat-india.com/help-desk.aspx Fiat India

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COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2012-03-14 by M Valliappan
We CAN Control Corrosion in India Network deals with corrosion problems reported across India. Since your problems are related to Corrosion aspects, I would like to follow up the matter. What was the answer given by FIAT for replacing the corroded parts? Are they asking you to replace the corroded components with the new ones? What is the gurantee they provide for these parts? Is this problem reported for your car only from pool of cars supplied by the concerned agency in your region? Normally the coating/corrosion control method is designed on the basis of extensive research accounting for worst case scenario of corrosion. The supplier-enduser interaction is very important for finding answers to these problems.

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