Complaints India

Hello,

I purchased my voucher for Microsoft exams through http://www.prometric.com. I

paid them in hundreds of dollars for 5 exam pack in July 2011. Just before I

purchased the vouchers I called prometric through their contact number

India (Monday - Friday, 9:00 to 17:30 GMT +05:30) 91-0124-451-7160

They told me that the voucher for taking the exams has a validity of 1 year. I

took one of my exams in July 2011 itself. I then planned to study for my other 4

exams later and use the vouchers. Suddenly in the month of December they are

notifying me via my email that my voucher will expire in 30 days. I called

prometric immediately and inquired about it and they said yes it is and there is

no option to extend the validity for the vouchers. I then asked I was informed

that the voucher has a 1 year validty. For this the representative answers me

that yes it is a 1 year pack from 2010 Jan till dec 2011, and the validy is not

from the purchase date.

But according to their Terms and Conditions in their website they have stated

that the validity is from the purchase date

http://www.prometric.com/NR/rdonlyres/ent4cdxfod5zplxfligg2qvnrfnp4ubmxhpzzmcy4n

blrtbrabgt2bs26dhu3umuatyffyot6pcuqjxcsa2xjxeyftf/20100218VoucherTermsandConditi

ons.pdf

I didn\'t have any other options from them so I started preparing for the exams

and due to the nonavailability of time for the exams, I had to take up the exams

with partial knowledge about the subject and I didn\'t achieve the minimum

requirements. And I had my second shot idea. So went to the new link given by

prometric to claim second shot vouchers @

https://www.prometric.com/microsoft/examretake11.htm?S=msrtk11

which didn\'t work. So I had to call up prometric again to ask them for the

voucher for second shot. Then came the new year vacations and saturdays and

sundays holidays for them so they never responded until the end of my expiry

date of the voucher told by them. After the expiry they are not willing to give

me the second shot voucher id for my exam retakes.

Microsoft\'s exam retake policy is as below

\"Exam Retake policy

General Microsoft Certified Professional (MCP) Exam Retake Policy

If a candidate does not achieve a passing score on an exam the first

time, the candidate must wait at least a 24-hour period before retaking the

exam.\"
http://www.microsoft.com/learning/en/us/certification/exam-policies.aspx

But prometric doesn\'t give the retake vouchers until 72 hours that is 3 days.

This is a big cheating to increase the waiting time until my voucher expires by

31 Dec. Totally they are fooling every candidate who purchases vouchers in their

website.

There is a chat option available in the website in the following link and it never works. They don\'t even want to reply to you even in email and chat. And phone seems to be in offline most of the time I contacted them in daytime due to holidays and specials occations and they won\'t consider it as their fault for not answering the candidates in time.

http://www.prometric.com/TestTakers/ContactUs/default.htm


My testing id is SR7410291. Test center NIIT adyar.

I need them to send me a valid voucher number until the said expiry date.


http://www.prometric.com/TestTakers/ContactUs/email.htm

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