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Computers & Office Accessories, Computer Laptop Complaints Consumer Complaint About Tablet Pc , Naaptol, Bharuch


Complaint ID: 32570 2012-01-05 Posted by: Ravi Somani


Post a Similar Complaint!

Naaptol is a very Fraud Co.

I bought Tablet Pc from Naaptol and it is the worst experience of Buying anything..

They told me to give USB Dongle and Tablet pC

but only Tablet Pc was there with many scratches on Screen and Non Working Mode

The Tablet PC was dead, when i complaint to the customer care, they told me that they will not provide me a new piece and told that it is damaged in carriage...

Now i have lost my 7500 Rs.

My phone no. is 9033941449

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Date: 2012-01-24 by Prabhat
Dont trust naaptol, they are a fraud company. they will deliver the product by Cash on Delivery, and what is the guarantee that they will refund your money...


I am suffering from the same problem, once i ordered one digital camera, it was not working. when i complaint they told me the same words which they have write here...
and i packed the piece but they didnt even refunded me or exchanged the product.....

Date: 2012-01-05 by Naaptol_Care
Dear Mr.Somani,

We regret for the inconvenience caused to you. Please accept our apologies over the incident.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates,
2, Mangesh Industrial estate ,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value)

Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.

Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2687120] and your mobile/ landline no for easy identification and further processing.

Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 10-12 working days.

Request your patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

COMPANY RESPONSE  


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