Alert! Please Be Careful! Lottery & Money Transfer Fraud. RBI Issues Alert     Swapnil N. Hindustani Lost Rs. 9000     manish rawat Lost Rs. 3200     Sunil Lost Rs. 2890    
Cyber Fraud: Read Stories of People who Actually Lost Money
Complaints India Complaints-India
Post Consumer Complaints

Recent Comments!

  • Akshita - I am Akshita, me and my friends done training from CETPA Noida. Two Joined ES cum VLSI and Three .NE
  • darshna - hi am joinig piz ditele for my e mail. id darshna724@gmail.com my number-9410001503
  • SURESH JOSHI - if the lyrics does not found word for song pls call me.but dont destroy our mother name like this.
  • Jacks - What is wrong with Sonakshi? She is sexy and smart. You ladies are jelous of her and making such com
  • Chandu - You did not receive any mail from RBI. do not be a FOOOOOL. RBI NEVER emails individual people. MON
  • Sunitha - Sir.,.. I also lost money . These people are very bad and danger. Please cut their throat becaus eth
  • Sandeep - Same case with me. Not received Penta Tablets
  • Rameez - All Lottery winning SMS are fraud. Instead of U getting money, thieves will empty your bank account
  • ganesh - .sir 8983670767 ya mera mobile no hai maine aj c.care cal kiya tha or maine aigent bat bi kie lakine
  • Srinivas - Sai My Home Hostel in Lower Masab Tank, behind Chacha Nehru Park, Hyderabad, land mark NMDC bus stop
  • Nishukant G Sawarkar - I did not receive my courier which was dispatched by hp laptop company awb no is 3975761694 after tr
  • mohitshukla - i have received ah sms of winning 750000gbp pounds in contest pls give me further details..
  • Anil pathak - a call from bsnl no from uttar pradesh east no 8005297639 disturbing from last 1 year....please do a
  • anant - my mobile no has won 750,000GBP pounds in espn star int,t cricket anniverary promo draw to claim you
  • dheerajgoyal - my name dheeraj goyal i m live in indore at d secter raj nagar my mobile num:- 9713594013

Airline Complaints

Airport Complaints

Apparel & Accessories

Automobile Complaints

Bank Complaints

Books & Stationery Complaints

Builders&Real Estate Complaints

Business Services Complaints

Computers & Office Accessories

Consumer Complaints India

Education Complaints

Electronics Cameras& Mobile Phones

Entertainment - Fitness & Sports

Finance -Share Complaints

Food & Beverages Complaints

Fraud Complaints

Government Dept Complaints

Health & Beauty Services

Home Care Services

Home Equipment & Accessories

Medical Complaints

NRI Complaints

Office Complaints

Online Scam Complaints

Others

Restaurents & Hotel Complaints

Shopping Complaints

Society Issues

Telecom Service Complaints

Travel/Tour/Stay Complaints

TV Programs & Channel Complaints

Website Complaints

Bank Complaints, Private Bank Complaints Consumer Complaint About Fraud In Saving Account, ICICI BANK, New Delhi


Complaint ID: 32804 2012-01-08 Posted by: Prabhat Jain


Post a Similar Complaint!

I used my ICICI ATM card in AXIS bank ATM on 2nd Jan 2012 @5:30pm. I left the ATM but card was left behind somewhere inside ATM or nearby, which I didn’t realize.

Someone caught hold of my ICICI ATM card and a call was made on same day @ 6:35pm to ICICI bank customer care from a mobile for generating new ATM PIN.

ICICI asked him couple of questions – my Date of Birth, Mothers name, Mobile number and email id. He replied all these correctly without fail. Thereafter, new ATM PIN was given to this fraudster.

I am wondering the above questions are not at all confidential questions (except mothers name which could also be known to many people). Also no one can know mothers name by hacking email id or computer.

Story after this need not be a surprise to anyone – my entire balance (38,000/-) was vanished through withdrawal from ICICI bank ATM.

Couple of questions which arise:

1. How that fraudster had access to my personal details?? That also within an hour of finding ATM card!! I was not with anyone related or friend before or afer 2 hrs of using ATM myself. place I visited is far away from my residance and nobody known to me was there except wedding card printer who I met only once before. My visit to AXIS bank ATM was totaly by chance coz of short of cash.

2. I asked ICICI Bank to find the details if any of their employees accessed my personal information from bank. They said it’s not possible. In this world when every IP address is recorded every second, ICICI bank says monitoring activities of their employees on bank’s network is NOT POSSIBLE??

3. ICICI sends whole lot of SMSes on your mobile but change of your ATM PIN is never informed to you. That’s even a basic practice - when email passwords are changed, you get notified about it.

4. Call for change of ATM pin was not made from my ICICI registered mobile number. That should be a basic security feature for change of PIN!!

5. ICICI says it takes 10 working days to retrieve the audio recording of the customer care call made to change the ATM PIN !!! 10 working days to serve privileged banking customer?

6. There is no any timeline given by bank to provide video recording of ATM withdrawal by that fraudster.

7. ICICI says that I should file an FIR with police who will investigate and bank with provide all information required!!! This means bank doesn’t owe any responsibility towards customers, only police will help.

8. Once that fraudster has got all my personal info, which means many more like him can get anybody’s ICICI account personal info anytime. Only thing needed is an ATM card.

Each one of us lose ATM cards sometime or other during our usage. Does this means anyone can generate your ATM PIN so easily?

I am wondering if all our personal information at ICICI bank is in safe custody?

Complaints   Post Your Comments (Will not be mailed) - Use Form Below


Name:
Email: - Note: No reply mail will be sent to this ID
CAPTCHA Code:
ALERT COMPANIES! To forward your response to the person who submitted complaint, Please Click Here

ALERT! Please note that for action by Complaints-India and to inform companies about your complaint, you have to
file a FRESH COMPLAINT using COMPLAINT FORM, ONLY!
COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2012-01-09 by ICICI Bank Care
Hi,

We regret the problem caused to you. Please send us your contact details at care@icicibank.com and we shall get in touch with you soon. Kindly refer '2579962' in the subject line.

Regards,
ICICI Bank Customer Service Team

COMPANY RESPONSE  


Complaints India enables consumers and users of services and products to post their common complaints and suggestions regarding airline, bank, business, companies and Government and non Government organizations in India and abroad. Track your car complaints, mobile phone complaints, bank complaints, credit card complaints etc at this website. It's a consumer forum, board or bureau for consumers to redress their complaints.

Consumer Courts in India now gives the power to consumers to fight for their consumer rights at district level consumer forums. However consumers can proceed to confront companies and try to get quicker responses through the website. For companies its important to quickly address consumer complaints to protect their product or service brand image. Consumer-India web site has a number of resources for your assistance. Separate new product complaint and NRI complaint sections help in easier posting and tracking of complaints.

With online internet scams proliferating, its easy to get cheated by fraud companies. Consumers need to protect themselves from online scams, email scams, phishing etc.

Complaints can be posted on all products and services. You can post complaints Mobile Services (Airtel, BSNL, Idea, Reliance, Docomo, Unior, Aircel etc), Mobile Phones (Nokia, LG, Samsung, Sony Ericsson, Blackberry, Micromax, Karbonn etc), Home Appliances like TVs, Refrigerators, ACs, Cooking Ovens etc.

Select appropriate sub category from the drop down field in Consumer Complaint Submit Page and submit details Complaint. If Company Mail Id is given, complaint will be forwarded to Company for resolution. You can also search for complaint status.


Major Companies / Services Items Covered:

Banks: Abn Amro Bank | Allahabad Bank | American Express Bank | Andhra Bank | Axis Bank | Bank Of India | Canara Bank | Central Bank Of India | Citibank | Corporation Bank | DENA Bank | HDFC Bank | HSBC Bank | ICICI Bank | Indian Overseas Bank | Oriental Bank Of Commerce | Punjab National Bank | State Bank Of India (SBI) | Standard Chartered Bank | IDBI Bank | United Bank Of India | YES Bank etc

Mobile Services: Airtel | Aircel | BSNL | MTNL | Idea | Tata Indicom | Tata Docomo | Reliance | Unior | Loop | Systema etc

Top Travel Agents: Clear Trip | Make My Trip | Yatra | Travelocity | Ixigo | Travelguru | Cox & Kings | Thomas Cook | Raj Travels | Kuoni Travels

Mobile Phone Handsets: LG | Nokia | Samsung | Motorola | Sony Ericsson | Blackberry | Iphone | Micromax | Karbonn | Chinese Phones | Videocon | HTC | Virgin | Lava | Spice | Intex |Imate | BenQ etc

Car Companies: Maruti | Tata | GM | Hyundai | Mahindra | HM | Mitsubishi | Honda | Reva | Toyota | Skoda | Peugeot | Nissan | Volkswagen | Fiat |Audi | BMW | Mercedes | Opel



consumer complaints

Submit Resumes for Jobs!

Get Job Offers! Submit Resume at Resumes-India! Takes Just a Minute! Employers! Search Resumes Free.

Interact

Consumer Complaints Follow Us on Twitter
Consumer Complaints Refer Friends Page
Consumer Complaints Help & Resources

Shortcuts

complaints India Bank Complaints India
complaints India Mobile Complaints India
complaints India Answered Complaints
complaints India Breaking News
complaints India Fraud Companies
complaints India All Companies
Read More

News

Read More News

Top Complaints

Maximum Complaints