Electronics Cameras& Mobile Phones , Mobile Phone Complaints Consumer Complaint About Nokia C2-02 Mobile Battery Replacement , nokia, KOLLAM |
| Complaint ID: 33452 | 2012-01-17 | Posted by: HIREN C SHAH |
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WHEN I WENT TO NOKIA CUSTOMER CARE ,KOLLAM.THEY SAID AS YOUR HANDSET IS EQUIPPED WITH BL-5CB BATTERY -WHICH CURRENT HANDSET DOES NOT HAVE .ALSO THEY SAID AS PER COMPANY NORMS THEY CAN REPLACE ONLY BATTERY BL-5C WHICH CURRENT HANDSETS HAVE .THEN THEY SAID GO AND ASK THE DEALER FROM WHICH YOU BOUGHT -WHICH WAS UNIVERCELL INDIA LTD.,KOLLAM .I WENT IN THEIR WITH MY MY MOBILE INVOICE .THEY REPILED :WHEN YOU BOUGHT THE HANDSET ,YOUR PHONE WAS EQUIPPED WITH THIS BATTERY , ALSO SAID THEY ARE JUST FOOLING AROUND WITH YOU ,YOU SHOULD TALK TO THEM STERNLY TO THEM .BUT I TOLD ABOUT THE REASON WHY THEY ARE NOT REPLACING .THEN THEY SHOWED ME BOX PIECE OF NEW C2-02 WHICH HAD THE BATTERY BL-5C .SO I WAS NOW CONFUSED ,BUT THEY SAID SINCE MY BOX PIECE HAD THIS BATTERY IN THIS HAND SET THEY HAVE TO REPLACE IT .AS IT WAS SEALED WHEN THEY SOLD IT TO ME ,SO THEY CAN\'T DO ANYTHING .THEN I LEFT FROM THERE TO ONCE AGAIN TO NOKIA CARE , I TOLD EVERYTHING BUT THEY TOLD THEY CAN\'T REPLACE MY BATTERY .NOW I HAVE TO BUY A NEW ONE EVEN THOUGH I HAVE ONE MONTH WARRANTY REMAINING .  Post a Similar Complaint!
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