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Website Complaints , Online Shopping Complaints Consumer Complaint About Mobile Phones, Indiatimes , ajmer


Complaint ID: 33548 2012-01-18 Posted by: VAIBHAV MATHUR


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this mail we sent to indiatimes

Dear Sir,
This is to bring to your kind notice that we have ordered two lemon mobile phones model no.MU1 with order no. 30000042252 and 30000041925.Please find the OTHER DETAILS AS AN ATTACHMENT WITH THIS EMAIL as confirmed order status and debit of payment from our bank account.

All this process confirms that the order has been placed and indiatimes is liable to deliver the product on all terms and conditions mentioned on the website at that point of time.
Now your executive called today morning and saying that the order has been declined as that the product is out of stock now which is not been in the case at that time when we have placed the order.If that has been the case your website must have shown the error of not completing up the transaction and the payment must not have been debited in our account.We have received order no.so you become liable to deliver the product.Now Indiatimes cannot deny this.

Now the condition is that we have all the proofs which can be shown to other competent authorities to take further action in this regard.
So we are once again requesting you to deliver the product as normal transaction to avoid forcing us to make a complain to CONSUMER FORUM for such a small issue as the image of INDIATIMES is very good for us because we are the old customers and bought many products from your company.

NOTE:WE DONT WANT THE PAYMENT REFUND WE WANT THE PRODUCT AND THAT TOO AS PER THE ORIGINAL COMMITMENT OF DATE OF DELIVERY AS WE HAVE MADE FURTHER COMMITMENTS OF GIFTING IT AND OTHERWISE IT WILL MAKE US TO FACE PROBLEM ON PERSONAL LEVEL.AFTER WHICH WE WILL NOT SPARE INDIATIMES.

We are looking forward and relying on you to take out a decision in mutual benefit.You can contact on any of the below mentioned means.
Tushar Mathur
9829408326
mathurchemicals@rediffmail.com/yahoo.com

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