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Consumer Complaints India, Consumer Complaints Consumer Complaint About Shopping, Agency, Katihar


Complaint ID: 33805 2012-01-21 Posted by: Pradeep Kumar


Post a Similar Complaint!

DearSir,

I am very sorry to inform about the no co-operation extended by your Katihar Office & agent Mr Manjay loacted at GirlsSchoolRoad,Katihar for the delivery of my parcel even if after repeated follow ups with both the offices ( though consigment lying at their office itself).

One of my parcel ID no:8023350775was booked from Delhi,Airnet on 17/01/2012 and they had given committement of delivery within 2-3 days. After continuous follow up with your Katihar office it was found that it arrived at Katihar on 20th morning.

Being a urgent parcel I requested Mr Manjay to deliver it on 21st itself by afternoon. But he shown unwillingnesss to attain my request showing lot of excuses like \" where is your location\" ,\"my boys are not available\" etc and finally cut off my call in the mid of conversation. This sorts of response is not expected from a reputed courier agency like Overnite Express.

Finally parcel not delivered

One thing I want to inform you that my Office is in the heart of the city and my detail address,phone no etc given on the parcel. Being an in charge of a courier agency it Mr Manjay\'s duty to know all details of customer\'s location.

One thing I want to point out that while contacting over phone from 19th Onwards with Mr Manjay, I found most of the time his mobile is switched off and whenever I got a connection on his mobile his response was like this \" now I am outside the office, \"I can tell u details after coming to office\" but after coming to the ofiice he never bothered to contact with a customer who is running after an urgency. Instead I established contact with him over the time frame given by him and found his mobile switched off.

Being a customer why should I follow up so many times by spending money on telehone and wasting time.

Kindly look into it, it is a major imrovement area for your service.

Thanks & Regards,
Pradeep Kumar
Vodafone Distributors
Katihar,Bihar

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